Jenn Bisharah Eagen’s Post

As a Cisco Collaboration Solutions Engineer, I frequently engage with customers to understand their video conferencing needs for their various meeting room spaces. While standard small and medium-sized meeting rooms can be easily specced with our all-in-one Cisco Room Bars and Bar Pros, larger hybrid meeting room environments often require more nuanced solutions. Over a year ago, Cisco introduced AES67 microphone integration with our codecs, enabling seamless connections to third-party AES67 microphones. This development greatly simplifies the mic integration for larger meeting rooms with an increased ROI. However, in hybrid spaces like training rooms, auditoriums, and town halls—where hand-held, lapel, or goose-neck microphones are often used together with external speakers, a single control panel to manage the codec, and the microphones and peripherials has been something that I hear from customers alot. In this casual video, we explore this specific use case by demonstrating how to use the Cisco Room Navigator control panel (paired with a Cisco Room Bar Pro in Microsoft Teams Rooms mode) to manage the different microphones that are connected behind a DSP. Using intuitive widgets created on the Cisco Codec allows us to seamlessly interface with microphone control logic on the DSP end. Kit used in the Video: Cisco Room Bar Pro, Cisco Room Navigator Control Panel, Shure MXA 920A and MXW Next2 Wireless Mics, QSYS Nano Core. Word of thanks to Nathan Ashguerra, Sam Clarke, Christopher Ling and Kabeer Noorudeen for making this video happen and for the loan kit. #Cisco Video Devices #Microsoft Teams Rooms #Meeting Rooms #Video Conferencing #AES67 Ian Hawkins Pratik Chanda Alysha Sidhartha Tom Richards John Karabatich Glenn Smith Sam Clarke Christopher Ling Nathan Ashguerra Agus Rachman Anand Hariharan

If you didn't catch any #WebexOne24 content, here's a great overview from Jason Nies, one of ePlus' Collaboration Principal Architects. Let me know if you want to dive deeper with Jason.

BlackRock leverages Cisco ThousandEyes to monitor the availability and connectivity of its collaboration services, enhancing their ability to manage environments and infrastructures effectively. By gaining insights into how underlying infrastructures like network, DNS, and routing impact service delivery, BlackRock can collaborate better with various teams, including network operations and Webex support. Since implementing ThousandEyes, BlackRock detected and quickly addressed an internet outage affecting their collaboration services. They also identified a longstanding traffic misconfiguration by gaining unparalleled visibility into Webex traffic from user devices to data centers. This has enabled them to maintain robust usage of Webex across the organization, hosting 2.7 million total meetings, logging 81.3 million meeting minutes, and running 2.1 million video meetings over the past year. https://lnkd.in/eeGpKuU4

Hello all, here is a follow up post from Cisco Live. If you have 15 min and would like to understand what we do and why we are different when it comes to making Cisco and Poly devices *more* interoperable in this multi-vendor meeting platform world, this presentation is worth your while. Link to video presentation: https://lnkd.in/ePFy5_Yg Apologies for the sound quality, this was recorded at Cisco Live. Some takeways: 👉 Join meetings by One Button To Push, One Touch Dial, Meeting ID, or manual SIP URI dial (for guests) regardless of who sends the invite internally or externally (unique) 👉 Join any Webex, Microsoft Teams, Zoom, Google and Apple FaceTime meeting regardless of who sends the invite and what meeting cloud (commercial, all government clouds including GCC, GCC-High, GCC-DoD) 👉 Share two-way screen share, or application based sharing like Power Point Live, whiteboards etc (unique) 👉 Interact with all meetings 🔹 Actually raise/lower hands from the touch panell, not just see others raise hands 🔹 See meeting/room chats and text onscreen 🔹 See participants lists 🔹 Change layouts 🔹 See emojis and celebrations 🔹 Closed captioning support (Microsoft Teams today, others coming) 👉 Single license to cover all meetings, no need to buy multiple gateways licenses from multiple vendors 👉 Use Cisco Macros or our new DTMF API for 3rd party integrations for access to all meeting features for Cisco and Poly devices 👉 The only interop solution that is not tied to any specific meeting platform, completely independent 👉 Cisco Solutions Plus partner, Cisco Webex Workplace Integration, and a Cisco Verified Interoperability solution #ciscocollaboration #microsoftteams #zoommeetings #googlemeet #appleFaceTime #polycom Ken Short Ståle Reitan Mark Dumas Magnus R. Michael Peri Justin Haaga Adele Thornton Fabrice Emonnet Pär Svensson André Van Bui Vemun Waksvik Synergy SKY

AT&T Cloud Voice with Webex Go from Cisco represents a monumental leap forward. This innovative solution is transforming workforces' collaboration, offering a singular mobile number that extends across all Webex devices – secure, compliant, and remarkably intuitive! This partnership isn’t just about connectivity; it’s aimed at revamping productivity. Users can expect: • Superior call quality • Significant savings • Convenience of staying connected on AT&T’s top-tier network paired with Webex Go Mobile Operator Because AT&T believes incredible collaborations deserve equally incredible offers, qualified AT&T business wireless customers can now equip their teams with the iPhone 15 for an astonishing $0.99 each. Yes, you read that right! This collaboration among tech giants fosters innovation and delivers solutions that redefine effective workplace collaboration. Awesome work to everyone involved! #webexgo #webex #Cisco #connectivity #mobileconnectivity #telecom https://ow.ly/LJpG50R50Ev

I just returned from #WebexOne 24, and Cisco certainly did not disappoint! The week featured hands-on labs, presentations from customers and industry leaders, and a large expo showcase. Cisco continues to focus on Customer Experience and Employee Experience. Key announcements from the week revolved around four main areas: • Customer experience with the new Al Agent • Employee experience with the updates to the Al Assistant • True-to-life experiences with Cisco Devices • Design your future of work with Cisco Here are more details on all the announcements. Feel free to reach out if you'd like additional information or a deeper dive into any of them. Webex AI Agent • self-service concierge swiftly takes actions and handles customer inquiries with natural dialogue and conversational intelligence to eliminate wait times and provide faster resolutions. AI Agent studio • allows contact centers to quickly deploy a voice or digital AI agent in minutes and choose which AI models are used to support customer inquiries. Cisco AI Assistant for Webex updates • translate AI-generated meeting summaries into 120+ languages • individual names in summaries instead of just the room name, ensuring every voice is recognized • automate workflows through integrations with enterprise apps, including Salesforce, ServiceNow, Zendesk, and more.   • integrate with Glean, enabling mutual customers to enhance discussions and speed up decision-making with its knowledge graph and connectors, including Outlook, Salesforce, and ServiceNow.  • choose the LLM that best fits your needs with Amazon Bedrock.  • share summaries and recaps across third-party platforms, including Microsoft Outlook, Teams, Copilot, and Slack. Cisco AI Assistant for Webex Calling • view call transcriptions, summaries, and action items during live calls • share summaries and action items when transferring a call • review summaries in the Webex App post call Vidcast • new AI feature will allow users to upload a PDF or PPT and automatically generate a script and voice-overs in the language and tone of their choice. Slido • new AI feature will seamlessly analyze your Microsoft or Google presentation and suggest polls tailored to your content, making it easier than ever to boost participant engagement Cisco Spatial Meeting • transform any space with a Cisco Room Bar Pro to create an immersive studio for Apple Vision Pro users. Lifelike video for demos, training, and more, featuring remarkable depth and dimension. Cisco Ceiling Mic Pro • unmatched audio clarity, using advanced beamforming to capture voices from all areas while reducing background noise. Workspace Designer • fully automate workspace design and customization, providing a 3D view of audio and video coverage #Cisco #Webex #Collaboration #Hybridwork

Enhance Customer Service Efficiency with i4 Solutions W.L.L Solutions: Cisco #WebexSupport for #Rapid, #Secure, and #Scalable Global Assistance Cisco Webex Support: Delivering Fast, Real-Time Customer Service Anywhere. Cisco #Webex Support empowers organizations to deliver exceptional #customerservice and support anywhere in the world. This cloud-based solution helps companies reduce costs and increase the #productivity of their support teams. With Cisco Webex Support, customer inquiries are addressed promptly, #software can be upgraded remotely, and technical issues can be quickly resolved. The platform’s capabilities, such as accessing remote computers and performing fast fixes, allow for #efficient and #effective support without the need for additional software installations. Protect Your Brand with #Reliable and Secure Support Solutions. In today’s competitive market, providing outstanding customer service is critical to maintaining a strong brand reputation. Cisco Webex Support enables organizations to offer high-quality, personalized support experiences that can help build customer loyalty. The platform’s advanced features—like remote #desktopcontrol, #videochats, and #network-based recording—enable seamless communication between support teams and customers. Additionally, Cisco's global Collaboration Cloud ensures secure, scalable services with robust encryption technologies like SSL and AES, helping organizations comply with data privacy and security standards while enhancing service representative productivity. Why choose i4 Solutions W.L.L? We are proud to offer advanced #CiscoWebexSupport, designed to elevate your team's #productivity and #efficiency in #Qatar. Cisco Webex Support by #i4Solutions combines global expertise with local insight to deliver a tailored #collaboration experience for the Qatari market. With a comprehensive suite of tools for #videoconferencing, #messaging, and #filesharing, #Webex ensures seamless teamwork regardless of location. Its robust and secure #infrastructure safeguards your communications, while proactive monitoring minimizes downtime. i4 Solutions offers customizable support to meet unique organizational needs and provides local, responsive assistance from a dedicated team in Qatar. Additionally, our competitive pricing and flexible support packages offer cost-efficient solutions aligned with your budget. Boutros El Haddad, Khaled Mhawish, Rita Geagea, Tony Aoun, Karam Hariri, Eve Chalhoub, Ghassan Hage, Vincent Gonsalves, Roni Vetticad CCIE X 2 ( R&S | Datacenter), Ramy Seaman, Caroline Kazanjian, Dominii Antoine #CiscoWebexSupport #CustomerService #RemoteSupport #TechSupport #CustomerSatisfaction #RemoteAccess #ProductivityBoost #SecureSupport #CloudService #GlobalSupport #TechEfficiency #SupportSolutions #CustomerExperience #ServiceExcellence #WebexAdvantage

#CiscoWebex #Telepresence provides businesses with a high-quality, immersive video conferencing experience, allowing teams to #communicate seamlessly across locations. Cisco #TelePresence endpoints, designed for meeting rooms and personal use, integrate effortlessly with #CiscoWebExTelepresence, delivering a powerful combination of #hardware and #software solutions for video #collaboration. These #endpoints enable employees, whether working from a dedicated meeting room or their personal desks, to participate in meetings with high-definition #video and #audio quality. For virtual team members and traveling employees, Cisco offers a software #videoapplication that can be installed on #computers or #desktops, ensuring they remain connected to their teams and stakeholders from anywhere in the world. Interoperability and Enhanced Communication: #CiscoWebexTelepresence enhances communication capabilities by allowing businesses to connect to compatible, standards-based conferencing systems over the Internet. This interoperability makes it easier for organizations to collaborate with important #partners, #customers, and external stakeholders, regardless of their video conferencing setup. By leveraging the robust features of Cisco Webex Telepresence, businesses can conduct effective and secure meetings, improve decision-making processes, and foster stronger relationships with clients and partners. The solution is ideal for organizations looking to enhance their communication strategy with a reliable and flexible video conferencing system that supports a wide range of #endpoints and use cases. Why choose i4 Solutions W.L.L? In a rapidly evolving #digitallandscape, #businesses in #Qatar require seamless and secure #communication solutions to drive #collaboration, #innovation, and #growth. i4 Solutions, in partnership with #Cisco, offers a cutting-edge #Webex Telepresence solution tailored to meet the unique needs of organizations in Qatar. #CiscoWebexTelepresence, supported by i4 Solutions, offers a secure, reliable, and immersive collaboration experience that connects teams, clients, and partners across distances as if they are in the same room. Built on Cisco’s strong #securityarchitecture, it provides end-to-end #encryption, meeting the high #dataprivacy standards crucial for businesses in Qatar. The solution is scalable and integrates seamlessly with existing IT infrastructure, suitable for businesses of all sizes. With local expertise from i4 Solutions, organizations in Qatar can ensure smooth deployment, training, and ongoing support. Additionally, it reduces travel needs and enhances meeting efficiency, making it a cost-effective choice for businesses. Boutros El Haddad, Khaled Mhawish, Rita Geagea, Tony Aoun, Karam Hariri, Eve Chalhoub, Ghassan Hage, Vincent Gonsalves, Roni Vetticad CCIE X 2 ( R&S | Datacenter), Ramy Seaman, Caroline Kazanjian, Dominii Antoine

📞 Unlock Seamless Communication with Teams Phone! Microsoft's Teams Phone technology revolutionizes call control and Private Branch Exchange (PBX) capabilities within the Microsoft 365 cloud, all through Microsoft Teams. Here's what you need to know: - Seamless Integration: Replace your existing PBX system with features directly delivered from Microsoft 365. Internal calls between users within your organization are handled effortlessly by Teams Phone, eliminating long-distance costs. - Certified Devices: Teams Phone seamlessly integrates with Teams clients and certified devices. Whether you're using the Teams app on your computer, mobile device, or a dedicated Teams-certified desk phone, you'll have access to powerful calling features. - Collaboration Hub: Imagine making calls while sharing files, collaborating on documents, or scheduling meetings—all within the same platform. Teams Phone integrates seamlessly with other Microsoft 365 apps, creating a unified collaboration hub. 🚀 Boost Efficiency and Productivity: - Efficiency: Consolidate chat, video calls, and phone calls in one platform—no more switching between apps or missing critical messages. - Productivity Boost: Seamlessly transition from chat to a call without leaving your project workspace. Teams Phone streamlines collaboration, saving time and effort. 🌐 Anywhere, Anytime Connectivity: - Whether you're in the office, working remotely, or on the go, Teams Phone keeps you connected. Say goodbye to separate phone systems. 🔒 Security and Scalability: - Security: Teams Phone prioritizes encryption, multi-factor authentication, and compliance, ensuring safe and confidential conversations. - Scalability: From small businesses to global enterprises, Teams Phone adapts effortlessly. Ready to elevate your communication game? Explore Teams Phone today! Remember, Teams Phone isn't just about calls; it's about enhancing productivity and streamlining communication across your organization. 🌟 #MicrosoftTeams #Telephony #TeamsPhone #Collaboration

✨ NEW PRODUCT ALERT✨ I'm excited to share my thoughts on Cisco Webex's recent product unveilings of the Cisco Board Pro G2 and the Cisco Desk Phone 9800 Series at Enterprise Connect 2024, reinforcing its dedication to enhancing collaboration in various work settings. Key features of the Board Pro G2: ☑ A 96-megapixel dual-lens camera that adapts to different room sizes and layouts. ☑ AI virtual zoom that enhances the focus on active speakers or groups without losing video quality. ☑ A touch-enabled interface that supports various applications and services for versatile collaboration. ☑ An all-in-one design that simplifies deployment, standardization, and scalability. Key features of the Cisco Desk Phone 9800 Series ✅ Customize your user experience with features like desk reservation and QR code check-in. Transition among workspaces effortlessly. ✅  Premium Audio and AI-Powered Noise Removal: Communicate clearly in noisy offices with high-quality audio and AI noise filtering. ✅ Secure your business communications with TPM 2.0 encryption and authentication. ✅  Reduce waste and carbon footprint with phones made of over 74% PCR plastics. Read the full writeup here: https://lnkd.in/gUWhY-mi Futurum Group