For CEOs, two media milestones stand out: the day you grace the front page of your national masthead and the day you land on the back page. Yesterday, Linktree, one of Australia’s most prominent tech unicorns, found itself in the crosshairs of Rear Window. As one of the most widely read—and influential—sections of the Australian Financial Review, its impact on public perception is significant. To date, Linktree haven't responded. When you’re in crisis, the temptation is to shut down. To put your phone on airplane mode and wait for the storm to pass. Your loved ones may give you this advice — ignore them, it’s just noise. They’re just jealous, and what they write has no bearing on you or your company. While it might be well-intentioned, this advice is dumb. In this piece, I explore how Linktree could have clapped back - and used effective crisis comms to show they're in command. Have a gander... #linktree #media #venturecapital
Devil's advocate - wouldn't a response like this be drawing more attention to the piece, when as you said it will otherwise be a 'forgotten blip' that people will collectively quickly move past. I think terms like 'sick to my stomach' and 'my heart sank' would unduly validate the column as a big deal, when the CEO could otherwise dismiss it as being a minor distraction towards their ultimate goal of building a big, globally meaningful business.
Great read. I’m coming around more to the idea of clapping back rather than staying silent. If we continue to let the AFR run rampant with its anti-tech reporting we are going to leave a lot of potential on the table as a country. Especially given how much Australia’s economic future is going to be predicated by how quickly we become a tech powerhouse. I’m in SF at the moment and it’s hard to see an article like this ever being written here.
It’s incredible you rounded all that up with publicly available information but then if you had the company involved the comms team would have wanted a say
Kiryll Prakapenka this is great. Let's discuss more.
This article is a banger - thanks for sharing Jessy!
What an excellent piece Jessy Wu.
Compelling. To borrow a metaphor of the moment, your prose made me think it was actually more about "clapping forward" than "clapping back". Focusing on a moment-in-time opportunity to tell the right story on the right terms, and not getting distracted by the need to react and refute.
Great advice Jessy and a note-perfect clap back. Columnists have to fill columns; they can’t say to their editor “I didn’t have anything really significant to snark about so there won’t be any Rear Window column this week”. Sometimes snarking is warranted but so often I think they’re just trying their best with whatever intel they can find and draw a snarky slant on.
Freelance PR consultant - tech & startups
2moPersonal opinion: this article is the interpretation of a columnist of the company’s financial performance and recent updates. Unless they have published factually incorrect information, I do not believe responding publicly (and in an emotional way at that) would achieve anything positive for the organisation. It looks defensive, and dismissive of issues raised by the journalist. You would only add fuel to the fire by giving the piece more attention than it deserves. If your financial performance is publicly criticised, take the hit and prove them wrong with your next financial report. Your actions often say more than your words. I agree tech brands should take control of a crisis when: - The public needs clarifications and updates. Eg. cyber incident and customers and partners are waiting for updates, in which case the company should be over-communicating. - Incorrect or fake information / rumours that could impact the company's reputation are spreading. In which case it is important to publish a denial. - Correct information / rumours that could impact the company's reputation are spreading / have leaked. In which case they may as well confirm the rumours and take back control of the narrative.