JONATHAN MC CLOSKEY’s Post

𝗜𝗻-𝗛𝗼𝘂𝘀𝗲 𝘃𝘀. 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 𝗠𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗖𝗵𝗼𝗶𝗰𝗲 As someone working in a BPO offering top-tier customer support services, I often get asked about the benefits of outsourcing vs. maintaining an in-house support team. Here are some key points to consider: 𝗜𝗻-𝗛𝗼𝘂𝘀𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: - 𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: Slower response times, lower satisfaction. - 𝗛𝗶𝗴𝗵 𝗖𝗼𝘀𝘁𝘀: Expensive recruitment and training. - 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗜𝘀𝘀𝘂𝗲𝘀: Hard to scale during peak times. 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: - 𝗖𝗼𝘀𝘁 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Lower expenses, no training costs. - 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Easily scale to match demand. - 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Skilled professionals handle complex queries. - 𝟮𝟰/𝟳 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Around-the-clock support for global customers. - 𝗙𝗼𝗰𝘂𝘀: Internal team can concentrate on core tasks. Outsourcing ensures high-quality service, efficiency, and cost savings. Ready to elevate your customer support? #Outsourcing #CustomerSupport #BusinessGrowth #BPO #Efficiency #CustomerExperience

🚀 What’s the Difference Between BPO and a Call Center? 🏢📞 The global BPO market is projected to reach $405.6 billion by 2027! 🌍✨ If you're looking to boost efficiency and cut costs, understanding the differences between BPO and call centers is crucial. While they are often mentioned together, they serve unique purposes. Dive into our latest blog to explore what sets these two services apart and how FYDI can help your business thrive across various sectors, from healthcare to retail. 💼🌟 Read more to make informed outsourcing decisions and achieve operational excellence with FYDI's tailored solutions. 💡✅ https://lnkd.in/gJnidyMY Contact us, we can help: +1 (657) 235-8849 business@fydiglobal.com #BPO #CallCenter #Outsourcing #MultilingualSupport #CallCenterOutsourcing

What Industries Regularly Leverage BPO Solutions? Though BPO services are utilized by almost every industry in some capacity, there are some spheres where it is more common than others: ⭐Finance: Your BPO partner can fill roles in areas such as customer service, transaction processing, compliance, and more, allowing financial institutions to focus on core activities. ⭐Healthcare: Medical billing, patient support, and administrative tasks are some of the operations your BPO partner can help with. Solutions such as improved service quality and reduced operational costs. ⭐Insurance: Many BPOs aid in claims processing, policy administration, and customer inquiries. Having a BPO partner by your side can enhance customer satisfaction and operational efficiency. ⭐Telecom: Technical support, billing, and customer service are some of the commonly outsourced operations within the telecom industry. ⭐Tech: IT support, software development, and helpdesk services are frequently outsourced to access specialized skills and reduce costs. This also allows tech companies to focus their efforts on what they do best. ⭐Call Center: Focused primarily on handling customer interactions, many call centers outsource customer support, telemarketing, and back-office operations with ease allowing them to deliver efficient and effective service. Want to learn more about what MySource can offer your business? Visit us at www.mysourcesolutions.com #BPO #Solutions #Outsourcing #BusinessSolutions 

This is our story..: At Nous Business Solutions, we’re more than a service provider; we’re an extension of your team. Our mission is simple: to help businesses stay connected with their customers by handling essential, time-consuming tasks. Whether it’s managing customer calls, back-office processes, or social media interactions, we ensure smooth operations around the clock. Our team is trained to deliver excellent customer service, optimize efficiency, and reduce costs, so you can focus on what truly drives your business forward. Let Nous Business Solutions support your growth with reliable, customized BPO solutions. Get started here: nousbizsupport.com #BPO #BusinessSolutions #CustomerSupport #BackOfficeSupport #Outsourcing #CustomerServiceExcellence #KenyaBusiness #GlobalBPO #EfficiencyMatters #CostEffectiveSolutions #BusinessGrowth #24x7Support #NousBusinessSolutions #BusinessPartner #ProfessionalServices #CustomerExperience #LinkedInBusiness #SmallBusinessSupport #EntrepreneurLife

🌍 Is #BPO Right for Your Business? Let's Find Out! 🌍 Business Process Outsourcing (BPO) can be a game-changer for companies looking to optimize efficiency, reduce costs, and stay competitive. But is it the right fit for your business? Here are some key factors to consider: 1. Cost Efficiency 💰 Outsourcing specific tasks can help cut down operational costs while freeing up internal #resources to focus on core activities. 2. Access to Expertise 📈 If your business needs specialized skills that aren’t available in-house, BPO provides access to a pool of talented professionals without the overhead of full-time staff. 3. #scalability & Flexibility 🔄 BPO allows you to scale your operations up or down quickly to meet changing demands—without the complexities of hiring or downsizing. 4. Risk Mitigation 🛡️ With the right BPO partner, you can reduce risks related to compliance, data security, and operational errors, especially when handling complex tasks. 5. Enhanced Customer Experience 💡 Need to boost #customer satisfaction? A BPO partner can offer 24/7 support, improving client interactions without overstretching your internal team. At VAConnect, we’re your virtual BPO partner, ready to tailor services to your unique needs. Whether it’s executive support, sales, marketing, or customer service, we’ve got you covered. Is BPO right for your business? If you want to boost efficiency, enhance customer service, and grow without the stress of managing it all in-house, the answer is YES! Let’s connect and see how #VAConnect can help your business thrive! 🚀  

Here are 3 ways to know a BPO doesn't want your business. All of these are real examples we've heard from clients or prospective clients. 𝐓𝐡𝐞𝐲 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐦𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐭𝐨 𝐚 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧. This is most likely if you have a U.S. team; BPOs don't like U.S. teams because they're lower margin than offshore locations. They'll ask you repeatedly if you want to move offshore, even if you've made it clear that you do not. 𝐓𝐡𝐞𝐲 𝐭𝐞𝐥𝐥 𝐲𝐨𝐮 𝐭𝐡𝐚𝐭 𝐚𝐭 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐬𝐢𝐳𝐞, 𝐲𝐨𝐮 𝐬𝐡𝐨𝐮𝐥𝐝 𝐣𝐮𝐬𝐭 𝐡𝐢𝐫𝐞 𝐭𝐞𝐦𝐩𝐬. This example came from a SaaS company Their team had 20 agents, but they were looking to outsource only 5 to start, and they were talking to a BPO with >15,000 employees. BPOs of this size and larger don't like small clients. They may take them on; I've heard of BPOs with 400,000 employees taking on 5-person teams. But they don't want them, and they'll treat them accordingly. In this case, the BPO was taking on some other tech work for this client, but clearly wasn't interested in the support team. 𝐓𝐡𝐞𝐲 𝐪𝐮𝐨𝐭𝐞 𝐲𝐨𝐮 𝐖𝐀𝐘 𝐚𝐛𝐨𝐯𝐞 𝐦𝐚𝐫𝐤𝐞𝐭 𝐫𝐚𝐭𝐞𝐬. We talked to a company that had over 100 agents offshore at one of the biggest BPOs in the world. They wanted to test out a new 5-person line of business. The BPO quoted them almost 50% above market rates for this new, small LOB. 🤨 Our goal is to say "yes" to clients, even if the immediate opportunity is small. Taking on "small" and "unattractive" opportunities is how we've grown to 2,000 employees. One of our largest clients started as a two-person team at a tech startup. When the startup got acquired, the acquiring company asked us if we wanted to take on a really tough line of business that none of their other BPOs wanted. It was understaffed with unhappy customers, long wait times, and 99% agent utilization (read: agent burnout). We said yes. Fast forward, we now have hundreds of agents handling multiple highly complex LOBs. If your BPO is saying "no" too often, DM me, email me at hannah@peaksupport.io, or give me a call. My number is 617-981-1273. (Text me first so I know it's not SPAM.)

"Boost Your Business with Our BPO Expertise! 🚀💼 Unlock streamlined operations, cost efficiency, and unmatched support. We specialize in Call Centre, Customer Support, Back Office, and more. Let's elevate your business together! 🌐🤝 #openforbusiness #outsourcing #businessprocessoutsourcing #bposervices #offshoreoutsourcing #CallCenterOutsourcing #CustomerSupportOutsourcing #BackOfficeOutsourcing #DataEntryOutsourcing #outsourcing #processautomation

Outsourced service of call centers is beneficial for a business in many ways. Right from reducing the cost to enhancing customer’s satisfaction, there are a lot of ways in which a business can get impacted through call center services. For better call center services, consider Ascent BPO. https://lnkd.in/gaujcPmK