Kathryn Hubert’s Post

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Keynote Speaker, Disability Integration Coach, Restaurant Owner, Chef

LET'S TALK ABOUT NIKE... (Part 2) 📞 THE CALL The customer service rep that I talked to was very friendly and helpful and was patient with my questions, but also did NOT know all the answers. 🙋🏻♀️ "If an athlete with one leg was buying a pair of shoes, could they buy just one shoe?" 👨💼 "Yes, it's called the Nike One Shoe Bank. Go to Google, type in Nike One Shoe Bank and you'll find the information." 🙋🏻♀️ "Cool. Thank you so much. While I have you on the phone, can I ask you what the asterisk is after the word athlete?" 👨💼 "No one has asked this question before, let me take a look." 👨💼 "I don't know the answer to your question. I'm not sure why it was there." 🔍️🔍️🔍️ After doing some more digging, none of the information is easily accessible and it's very limiting. For example, if I didn't know to google "Nike One Shoe Bank" how would I find the information? And, ultimately, one shoe requests are made over a 1-800 number and requesters don't get to choose their preferred shoe. Meaning, it's not an EQUAL OPPORTUNITY and access isn't fully there. This doesn't mean that Disability Inclusion isn't included at all in Nike's DEI work. They are putting resources towards it in some areas, for sure. And, the marketing looks great. But, it doesn't seem like it's fully landing or resonating in all areas of inclusivity. There can be a lot of positivity in a campaign, but it can also still feel PERFORMATIVE if we're "being a champion" of inclusivity and accessibility, but not following through in providing. What business should I dive into next? Let me know!

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