Latish Reddy Kondapu’s Post

We are hiring #Service_Queue_Manager You will be working in a challenging and forward-thinking and will have a great platform to learn and grow. Title: Service Queue Manager Location: Visakhapatnam Duration: Permanent Shift Timings: 6 PM IST to 3 AM IST Experience: 4 Years to 8 Years Miracle is hiring for "Service Queue Manager" roles with the following qualifications, Job description: ->Under the direct supervision of the IT Service Delivery Manager, the ServiceNow Queue Manager is responsible for efficiently managing and optimizing the incident & requests queues within the ServiceNow platform. This role ensures timely incident & request ticket assignment, correct issue prioritization, effective workload distribution, and adherence to service level agreements (SLAs). The Queue Manager collaborates with various teams to streamline processes, enhance productivity, and maintain high-quality service delivery. The ability to clearly communicate with other support resolver groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential. Responsibilities: 1. Queue Management: a. Monitor and prioritize incidents, problems, and service requests in resolver queues. b. Assign tasks to appropriate resolver groups based on skillset, workload, and urgency. c. Ensure balanced distribution of work to prevent bottlenecks and optimize resource utilization. 2. SLA Adherence: a. Track SLAs for incidents and requests within resolver queues. b. Escalate overdue items and coordinate with resolver teams to meet SLA targets. c. Continuously improve queue performance to enhance resolution times. 3. Process Optimization: a. Collaborate with process owners to refine incident and request management workflows. b. Identify opportunities for automation, standardization, and efficiency gains. c. Implement best practices to enhance queue management processes. 4. Communication and Coordination: a. Communicate effectively with resolver teams, stakeholders, and end-users. b. Provide regular updates on queue status, workload, and performance metrics. c. Coordinate cross-functional efforts to resolve critical incidents. 5. Quality Assurance: a. Review incident records for accuracy, completeness, and adherence to guidelines. b. Ensure proper categorization, prioritization, and assignment of incidents. c. Conduct periodic audits to maintain data integrity. 6. Reporting and Analytics: a. Generate reports on queue performance, workload distribution, and SLA compliance. b. Analyze trends and recommend improvements to optimize queue management. c. Present insights to management and drive data-driven decisions. 7. Preferred Qualifications: a. Strong customer focus and orientation b. Exposure to ITIL and ITSM tools such as ServiceNow is preferred Note : Interested, please do share your resume Latish Reddy Kondapu lkondapu@miraclesoft.com | Contact info: 9381819182

#Hiring #ManageEngineAdministrator #UrgentOpening 🔍 Job Title: Manage Engine Administrator L1 & L2 📍 Location: #Bangalore 🏢 Company: #ITMNC Senior Manage Engine Administrator to join our team and lead the implementation, configuration, and administration of our Manage Engine tools and ITSM processes. 🚀 Key Responsibilities: ⚙️ Configuration & Management: Oversee the configuration and management of ITSM tools, including Manage Engine #SDP, #OPM, and App Manager. 📜 ITIL Expertise: Leverage your #ITIL V4 certification to apply #ITSM service areas such as #Configuration, #Incident, Request, Change, Problem, Known Error, and Knowledge Management. 🏗️ Architectural Design: Visualize and establish an ecosystem of tools for end-to-end delivery and automation. 🔧 Tool Administration: Manage and maintain #ManageEngine #monitoring tools, including #OpManager, Applications Manager, and Network Configuration Manager. 🔗 Integration: Configure ticket exchange with third-party integrations and develop custom scripts for monitoring and automation. 📊 Dashboard & Metrics: Configure dashboards, SLA calculations, ITIL delivery metrics, and KPIs. Generate and analyze performance reports. 📈 System Monitoring: Define and set up monitors, thresholds, and alerting rules. Monitor system performance metrics such as CPU usage, memory, and application response times. 🛠️ Troubleshooting: Respond to critical alerts, #troubleshoot, and resolve issues to minimize downtime and impact on business operations. 🌐 Network Configuration: Manage network device configurations ensuring compliance with standards and policies. 📅 Administration: Handle daily #administration of ManageEngine #ITOM modules, including #OpManager, #AppManager, Key Manager Plus, Analytics Plus, AD Self Service Plus, #SDP ticketing tools, #AD360, and VM+. Requirements: 🕰️ Experience: 4 years - 8+years in ITSM tool configuration and management, with expertise in Manage Engine SDP, OPM, and App Manager. 🎓 Certification: ITIL V4 certified with strong knowledge of ITSM service areas. 💻 Technical Skills: Proficiency in Manage Engine products like OPM, SDP, #APM, Key Manager Plus, Analytics Plus, AD Self Service Plus, and automation tools. 🔍 Skills: Expertise in configuring dashboards, SLA calculations, key metrics, and custom scripting for automation and monitoring. 🧩 Problem-Solving: Ability to analyze performance trends, identify issues, and provide actionable recommendations. Interested Candidates Can Apply on abhay.d@vhrsol.com Kaushlya Lamba Kamal Singh Aman Singh Pooja Verma Sania S #ImmediateHiring #ITMS #ManageEngine #ManageEngineAdmin #ManageEngineAdministrator #SeniorManageEngineAdmin #SenoirManageEngineAdministrator #LocationBangalore #ITILV4 #ITILV4Certification #OPD #SDP #ITMSTools #SLA #SLACalculations #KPIs #ITOM #SDPTicketing #SDPTicketingTools #ticketingsystems #Monitorsystemperformance #APM #ApplicationsManager #ITAdministrator #ManageEngineAdmin

We are #hiring #MIM Experts at #MetlifeIndiaTechnology #metlifegosc * Job Title: Team Lead ITSM Consultant * Location: Noida (Hybrid) * Shift coverage hours: 06:00am UK time to 6:00pm pm UK time + Weekend cover * Key Responsibilities: ·   Accountable for driving the resolution of high priority incidents tickets (MIMs) including evaluating impact, coordinates remediation across teams, initiating conference bridge, seeks/ monitors/ documents updates, and communicates updates to executive and business POCs Promotes accountability and ownership for the team by supporting compliance to processes ·   Assists with high priority problem tickets if required, root cause closures, remediation timelines as required and documentation of known errors. ·   Reviews Change Tickets for EMEA to ensure compliance, correct approvals have been gained and tickets have the correct business justifications listed. ·   Implements lessons learned for process improvement activities, i.e., governance/adherence, assessments, brainstorming, improvement recommendations ·   Actively participates in decision making. Facilitates technical conversation to ensure teams are focused on incident and problem actions appropriately . Articulates and promotes team processes across all stakeholders Incorporates customer impact and needs into process to ensure proper focus and actions are taking place ·  Provides off-hour and weekend support for high priority incidents (and root cause investigations as needed) ·  Supports additional job requirements as role and ITIL practices mature within organization * Essential Attributes, Business Experience and Technical Skills: Required: ·  3+ years’ prior ITSM experience ·  ITIL Certifications #itilcertified ·  Ability to think critically, analyze, listen, clarify, and solve problems ·  A high level of customer awareness ·  Ability to interact effectively with a global team in multiple time zones ·  ServiceNow ITSM ·  Proficient verbal and written communication skills ·  Detail and process-orientated with strong customer service skills ·  Ability to prioritize work and work in a team environment Preferred: ·  Intermediate ITIL Certifications (e.g., ITSM, ITILv4) ·  Proficient with the MS Office suite used in day-to-day work functions: Visio, Excel, PowerPoint ·  Broad knowledge of IT systems, Automation toolsets, and Industry best practices ·  Ability to execute multiple assignments concurrently in a fast-paced ever-changing environment. As there are not #MIM issues every day, also looking for the team members to assist with other SNOW activities #changemanagement : ·  Chase for approvers if required ·  Ensure tickets are complaint #problemmanagement : ·  If and when required - looking to assign PM to another team. *Share your resume with details 1) Current CTC 2) Expected CTC 3) Notice Period at bnegi@metlife.com

Hi Connections! We are having an #ITSMConsultant role.  Please find the job description below and kindly share with me your updated resume at priyanka.c@hlsolutionsusa.com Job Role : ITSM – MIM Consultant Duration : 6 Months CTH Location : Dallas, TX (Onsite – 3 days) Job Description: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident review Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Participate in weekly/Monthly on-call rotation Respond timely to messages from Service Desk to join the Crisis/High Priority Bridg Facilitate the Crisis/High Priority Bridge Lin Work with the Application/Service Owner or Crisis Coordinator to gather current details and craft messages for update Manage communication during the lifecycle of the Crisis (see Communication Guidelines) Post update messages to the IT Status Page Text update messages to pre-determined group lists Ensure timely communication to the community Filter distractions that would hinder or slow down the efforts of the troubleshooting team Consult with Executive Leadership (CIO/DCIOs) for decision guidance, as necessary Resolve Major Incident record Inform Service Desk and community when resolution is implemented, and service is restored Knowledge on Service Request and Catalog Management module Good understanding of service request and catalog items Knowledge on analyzing the standard and non-standard requirements Design workflows for Service Request and catalog Requirement gathering for new Service Request and catalog #mim #majorincidentmanager #itsm #contract #hiringimmedidate #sharecv #updatedresume #hybrid #hlsolutions

We have an urgent requirement for "OCM Consultant" at "Alameda, CA (Strictly Onsite)" - Long Term Contract Job Title: OCM Consultant OR Change Management Duration: Long term contract/Full time Location: Alameda, CA (Strictly Onsite) Role/DesignationOrganizational Change Management ConsultantEducation / QualificationBachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.CertificationAny technical certification in O365 would be an advantage.No of years of experience1) Minimum of 10 years of experience as a Customer Success Manager or Organizational Change ManagerTeam size handled (if any)This is an individual contributor role. However, the candidate should be a good team player & proactive.Primary Skills (Must have)1. Proficient with Organizal Change Management activities 2. Establish clear client retention goals 3. Assist customers with setting up and navigating programs or software 4. Promote the value of the product 5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value 6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs 7. Review customer complaints and concerns and seek to improve the customer experience 8. Upsell services and products with the brand image 9. Promote value through customer experience 10. Assist in creating training courses and educational materials 11. Optimize existing processes within the company and actively enhance all Customer Success initiatives 12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etcSecondary skills (Good to have) Job/Role Description1. Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training 2. The ability to learn quickly and easily grasp new software applications 3. Proven work experience as a Customer Success Manager or organization change manager 4. Exceptional ability to communicate and foster positive business relationships 5. Technical skills required, as they relate to the use of the product or service 6. Experience in managing a diverse group and training each according to company standards 7. Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed 8. Ability to establish milestones and keep all team members on task 9. Accountability and personal organization are essential"Soft skills/other skills (If any)1. Strong customer service skills 2. Excellent verbal and written communication skills 3. Strong interpersonal skills 4. Excellent multitasking skills 5. Strong organizational skills 6. Ability to lead and motivate others 7. Strong analytical skills 10. Ability to work well in a team environmentTarget companiesNot applicable. naresh@intakeitsolutions.com

We have an urgent requirement for "OCM Consultant" at "Alameda, CA (Strictly Onsite)" - Long Term Contract Job Title: OCM Consultant OR Change Management Duration: Long term contract/Full time Location: Alameda, CA (Strictly Onsite) Role/DesignationOrganizational Change Management ConsultantEducation / QualificationBachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.CertificationAny technical certification in O365 would be an advantage.No of years of experience1) Minimum of 10 years of experience as a Customer Success Manager or Organizational Change ManagerTeam size handled (if any)This is an individual contributor role. However, the candidate should be a good team player & proactive.Primary Skills (Must have)1. Proficient with Organizal Change Management activities 2. Establish clear client retention goals 3. Assist customers with setting up and navigating programs or software 4. Promote the value of the product 5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value 6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs 7. Review customer complaints and concerns and seek to improve the customer experience 8. Upsell services and products with the brand image 9. Promote value through customer experience 10. Assist in creating training courses and educational materials 11. Optimize existing processes within the company and actively enhance all Customer Success initiatives 12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etcSecondary skills (Good to have) Job/Role Description1. Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training 2. The ability to learn quickly and easily grasp new software applications 3. Proven work experience as a Customer Success Manager or organization change manager 4. Exceptional ability to communicate and foster positive business relationships 5. Technical skills required, as they relate to the use of the product or service 6. Experience in managing a diverse group and training each according to company standards 7. Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed 8. Ability to establish milestones and keep all team members on task 9. Accountability and personal organization are essential"Soft skills/other skills (If any)1. Strong customer service skills 2. Excellent verbal and written communication skills 3. Strong interpersonal skills 4. Excellent multitasking skills 5. Strong organizational skills 6. Ability to lead and motivate others 7. Strong analytical skills 10. Ability to work well in a team environmentTarget companiesNot applicable. naresh@intakeitsolutions.com

🚀 Boost Productivity with Auto-Approvals for Access Requests 🔎 In today's fast-paced business environment, efficiency is key. Our new Auto-Approvals feature is designed to streamline access provisioning, making life easier for IT admins and enhancing productivity across the board. ▶ Cut Request Volume by 50%: By setting auto-approval conditions, requests that meet specific criteria are instantly approved and logged. This zero-touch experience drastically reduces the volume of requests that require manual intervention, allowing IT admins to focus on more strategic tasks. ▶ Enhance User Productivity: Users no longer have to wait for approvals, enabling them to access the resources they need immediately. This leads to faster project turnarounds and a more agile workforce. ▶ Simplified Management: With automated workflows, you can ensure consistent policy enforcement across all systems, reducing the risk of human error and unauthorized access. Here's a sneak peek. To learn more about modern access requests and self-service ITSM, check out the link in the comments. #AccessRequest #AutoApprovals #Productivity #Productivity #SelfService #Zluri

#hiring *Application Support Engineer, Totogi (Remote) - $60,000/year USD*, Stuttgart, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Stuttgartjobs #Baden-Wurttembergjobs #ITCommunications *Apply*: https://lnkd.in/gM-iMNZR In the telecommunications industry, operational inefficiency and customer dissatisfaction are persistent issues, exacerbated by the complexity and volume of tasks that must be managed manually. Studies show that companies spend up to 30% of their operational budgets on manual task management, often resulting in service downtime and frustrated customers.Totogi is revolutionizing this landscape by leveraging cutting-edge, AI-driven systems to automate these tasks, significantly enhancing operational efficiency and customer satisfaction. By integrating advanced AI technology with deep technical expertise, we are not just solving problems reactively but proactively reshaping the entire support process. This approach is exciting because it sets a new standard in customer service efficiency and technical integration, making us a leader in the industry.This role is designed for those who thrive in high-tech, innovative environments. It is not a traditional engineering or support role; instead, it combines hands-on technical work with advanced AI tools to proactively optimize and automate complex support tasks. If you excel at scripting, system configuration, and deep technical troubleshooting, and are excited by the prospect of continuously improving processes through technology, this job is for you.In this role, you will be a crucial part of our dynamic team, implementing and managing AI-driven systems to enhance operational efficiency and customer satisfaction. You will configure and maintain network functions to ensure seamless service delivery, analyze data to derive actionable insights, and manage incidents to ensure timely resolution. Your work will directly contribute to our strategic decisions and elevate our customer support to new heights. If you are ready to empower your career with advanced AI technology and make a significant impact, we encourage you to apply and join our forward-thinking team.What you will be doingAI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.Service Configuration and Maintenance: Using AI tools to configure AAA, PCRF, SMSC, and MMSC network functions, ensuring seamless service delivery and customer satisfaction.What you will NOT be doingAnswering the same questions over and over againProviding trivial or basic troubleshootingWriting knowledge base articlesKey ResponsibilitiesEnhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skillsCandidate RequirementsExperience working with the following Telco network functions: A

#hiring *Application Support Engineer, Totogi (Remote) - $60,000/year USD*, Mannheim, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Mannheimjobs #Baden-Wurttembergjobs #ITCommunications *Apply*: https://lnkd.in/gmUTMEFy In the telecommunications industry, operational inefficiency and customer dissatisfaction are persistent issues, exacerbated by the complexity and volume of tasks that must be managed manually. Studies show that companies spend up to 30% of their operational budgets on manual task management, often resulting in service downtime and frustrated customers.Totogi is revolutionizing this landscape by leveraging cutting-edge, AI-driven systems to automate these tasks, significantly enhancing operational efficiency and customer satisfaction. By integrating advanced AI technology with deep technical expertise, we are not just solving problems reactively but proactively reshaping the entire support process. This approach is exciting because it sets a new standard in customer service efficiency and technical integration, making us a leader in the industry.This role is designed for those who thrive in high-tech, innovative environments. It is not a traditional engineering or support role; instead, it combines hands-on technical work with advanced AI tools to proactively optimize and automate complex support tasks. If you excel at scripting, system configuration, and deep technical troubleshooting, and are excited by the prospect of continuously improving processes through technology, this job is for you.In this role, you will be a crucial part of our dynamic team, implementing and managing AI-driven systems to enhance operational efficiency and customer satisfaction. You will configure and maintain network functions to ensure seamless service delivery, analyze data to derive actionable insights, and manage incidents to ensure timely resolution. Your work will directly contribute to our strategic decisions and elevate our customer support to new heights. If you are ready to empower your career with advanced AI technology and make a significant impact, we encourage you to apply and join our forward-thinking team.What you will be doingAI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.Service Configuration and Maintenance: Using AI tools to configure AAA, PCRF, SMSC, and MMSC network functions, ensuring seamless service delivery and customer satisfaction.What you will NOT be doingAnswering the same questions over and over againProviding trivial or basic troubleshootingWriting knowledge base articlesKey ResponsibilitiesEnhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skillsCandidate RequirementsExperience working with the following Telco network functions: AAA/

#hiring *Technical Support Engineer, Totogi (Remote) - $60,000/year USD*, Dortmund, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Dortmundjobs #Nordrhein-Westfalenjobs #ITCommunications *Apply*: https://lnkd.in/gT7EDDJD In the telecommunications industry, operational inefficiency and customer dissatisfaction are persistent issues, exacerbated by the complexity and volume of tasks that must be managed manually. Studies show that companies spend up to 30% of their operational budgets on manual task management, often resulting in service downtime and frustrated customers.Totogi is revolutionizing this landscape by leveraging cutting-edge, AI-driven systems to automate these tasks, significantly enhancing operational efficiency and customer satisfaction. By integrating advanced AI technology with deep technical expertise, we are not just solving problems reactively but proactively reshaping the entire support process. This approach is exciting because it sets a new standard in customer service efficiency and technical integration, making us a leader in the industry.This role is designed for those who thrive in high-tech, innovative environments. It is not a traditional engineering or support role; instead, it combines hands-on technical work with advanced AI tools to proactively optimize and automate complex support tasks. If you excel at scripting, system configuration, and deep technical troubleshooting, and are excited by the prospect of continuously improving processes through technology, this job is for you.In this role, you will be a crucial part of our dynamic team, implementing and managing AI-driven systems to enhance operational efficiency and customer satisfaction. You will configure and maintain network functions to ensure seamless service delivery, analyze data to derive actionable insights, and manage incidents to ensure timely resolution. Your work will directly contribute to our strategic decisions and elevate our customer support to new heights. If you are ready to empower your career with advanced AI technology and make a significant impact, we encourage you to apply and join our forward-thinking team.What you will be doingAI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.Service Configuration and Maintenance: Using AI tools to configure AAA, PCRF, SMSC, and MMSC network functions, ensuring seamless service delivery and customer satisfaction.What you will NOT be doingAnswering the same questions over and over againProviding trivial or basic troubleshootingWriting knowledge base articlesKey ResponsibilitiesEnhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skillsCandidate RequirementsExperience working with the following Telco network functions: AAA/