Priyanka Challa’s Post

We are #hiring #MIM Experts at #MetlifeIndiaTechnology #metlifegosc * Job Title: Team Lead ITSM Consultant * Location: Noida (Hybrid) * Shift coverage hours: 06:00am UK time to 6:00pm pm UK time + Weekend cover * Key Responsibilities: ·   Accountable for driving the resolution of high priority incidents tickets (MIMs) including evaluating impact, coordinates remediation across teams, initiating conference bridge, seeks/ monitors/ documents updates, and communicates updates to executive and business POCs Promotes accountability and ownership for the team by supporting compliance to processes ·   Assists with high priority problem tickets if required, root cause closures, remediation timelines as required and documentation of known errors. ·   Reviews Change Tickets for EMEA to ensure compliance, correct approvals have been gained and tickets have the correct business justifications listed. ·   Implements lessons learned for process improvement activities, i.e., governance/adherence, assessments, brainstorming, improvement recommendations ·   Actively participates in decision making. Facilitates technical conversation to ensure teams are focused on incident and problem actions appropriately . Articulates and promotes team processes across all stakeholders Incorporates customer impact and needs into process to ensure proper focus and actions are taking place ·  Provides off-hour and weekend support for high priority incidents (and root cause investigations as needed) ·  Supports additional job requirements as role and ITIL practices mature within organization * Essential Attributes, Business Experience and Technical Skills: Required: ·  3+ years’ prior ITSM experience ·  ITIL Certifications #itilcertified ·  Ability to think critically, analyze, listen, clarify, and solve problems ·  A high level of customer awareness ·  Ability to interact effectively with a global team in multiple time zones ·  ServiceNow ITSM ·  Proficient verbal and written communication skills ·  Detail and process-orientated with strong customer service skills ·  Ability to prioritize work and work in a team environment Preferred: ·  Intermediate ITIL Certifications (e.g., ITSM, ITILv4) ·  Proficient with the MS Office suite used in day-to-day work functions: Visio, Excel, PowerPoint ·  Broad knowledge of IT systems, Automation toolsets, and Industry best practices ·  Ability to execute multiple assignments concurrently in a fast-paced ever-changing environment. As there are not #MIM issues every day, also looking for the team members to assist with other SNOW activities #changemanagement : ·  Chase for approvers if required ·  Ensure tickets are complaint #problemmanagement : ·  If and when required - looking to assign PM to another team. *Share your resume with details 1) Current CTC 2) Expected CTC 3) Notice Period at bnegi@metlife.com

****TCS Hiring for Major Incident Manager*** Location: Bangalore Experience: 4 - 6 Years Job Role: Analyst Skills:ITIL, ITSM, Incident Management Job Description: As a Major Incident Manager, your responsibilities will include: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owning the Major incident and driving it efficiently on both Bridge call and Chat. - Issuing communications during the progress of a Major Incident - Identifying appropriate timelines and targets for recovery actions, feedback and communications - Assessing and Agreeing Business Impact and Incident Severity Level. - Ensuring that appropriate internal escalation occurs - Ensuring that appropriate third party escalation occurs - Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration - Highlighting risks and issues in actions identified during any Major Incident - Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced - Suggesting workarounds and methods of speeding up the recovery of an incident - Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down • Maintaining the Major Incident Management process - Reviewing and updating process documentation - Ensuring that key support information such as emergency contact lists is kept up to date" For any referrals kindly share your profiles to priyadarshan.muddam01@gmail.com #incidentmanagement #Majorincidentmanagement #MIM #ITIL #ITSM

#Hiring #ManageEngineAdministrator #UrgentOpening 🔍 Job Title: Manage Engine Administrator L1 & L2 📍 Location: #Bangalore 🏢 Company: #ITMNC Senior Manage Engine Administrator to join our team and lead the implementation, configuration, and administration of our Manage Engine tools and ITSM processes. 🚀 Key Responsibilities: ⚙️ Configuration & Management: Oversee the configuration and management of ITSM tools, including Manage Engine #SDP, #OPM, and App Manager. 📜 ITIL Expertise: Leverage your #ITIL V4 certification to apply #ITSM service areas such as #Configuration, #Incident, Request, Change, Problem, Known Error, and Knowledge Management. 🏗️ Architectural Design: Visualize and establish an ecosystem of tools for end-to-end delivery and automation. 🔧 Tool Administration: Manage and maintain #ManageEngine #monitoring tools, including #OpManager, Applications Manager, and Network Configuration Manager. 🔗 Integration: Configure ticket exchange with third-party integrations and develop custom scripts for monitoring and automation. 📊 Dashboard & Metrics: Configure dashboards, SLA calculations, ITIL delivery metrics, and KPIs. Generate and analyze performance reports. 📈 System Monitoring: Define and set up monitors, thresholds, and alerting rules. Monitor system performance metrics such as CPU usage, memory, and application response times. 🛠️ Troubleshooting: Respond to critical alerts, #troubleshoot, and resolve issues to minimize downtime and impact on business operations. 🌐 Network Configuration: Manage network device configurations ensuring compliance with standards and policies. 📅 Administration: Handle daily #administration of ManageEngine #ITOM modules, including #OpManager, #AppManager, Key Manager Plus, Analytics Plus, AD Self Service Plus, #SDP ticketing tools, #AD360, and VM+. Requirements: 🕰️ Experience: 4 years - 8+years in ITSM tool configuration and management, with expertise in Manage Engine SDP, OPM, and App Manager. 🎓 Certification: ITIL V4 certified with strong knowledge of ITSM service areas. 💻 Technical Skills: Proficiency in Manage Engine products like OPM, SDP, #APM, Key Manager Plus, Analytics Plus, AD Self Service Plus, and automation tools. 🔍 Skills: Expertise in configuring dashboards, SLA calculations, key metrics, and custom scripting for automation and monitoring. 🧩 Problem-Solving: Ability to analyze performance trends, identify issues, and provide actionable recommendations. Interested Candidates Can Apply on abhay.d@vhrsol.com Kaushlya Lamba Kamal Singh Aman Singh Pooja Verma Sania S #ImmediateHiring #ITMS #ManageEngine #ManageEngineAdmin #ManageEngineAdministrator #SeniorManageEngineAdmin #SenoirManageEngineAdministrator #LocationBangalore #ITILV4 #ITILV4Certification #OPD #SDP #ITMSTools #SLA #SLACalculations #KPIs #ITOM #SDPTicketing #SDPTicketingTools #ticketingsystems #Monitorsystemperformance #APM #ApplicationsManager #ITAdministrator #ManageEngineAdmin

HIRING!!! HIRING!!! HIRING!!! Sr. ITSM Analyst Onsite - Phoenix, AZ This ITSM (Information Technology Service Management) Analyst role ensures that standardized methods, processes and procedures facilitate efficient and prompt tracking of our comprehensive IT Service Management program. The role works closely with multiple IT teams to create, maintain and manage our core, ITIL based services under the appropriate technical and regulatory controls. Manages the automation and continuous improvement program for one or more of the core ITSM practices, The role will have particular practice focus on Incident Management and / or Problem Management but other practice areas include: Chang management, Release Management, Asset Management, Configuration Management, and Knowledge management. The role identifies opportunities to improve the day-to-day operations and efficiency of the IT organization. • Oversight and support of one or more of our core ITSM practices (Incident Management / Problem Management). They will define, execute and coordinate the appropriate process activities across IT, and with external third parties, in adherence to WAB requirements. • Creates and develops company policies, standards, and procedures for ITSM and provides consultation to the other ITSM practices. This may include an annual review and approval of policies and procedures by the appropriate management and board committees. • Supports the entire ITSM team with general Technical Writing assistance; content organization, document creation, formatting, and best practices. • Responsible for managing escalations within their managed practice, including providing reporting and feedback to bank leaders and all risk or oversight committees. Uses discretion in identifying and responding to complex issues and assignments • Creates and provides periodic Management Reporting (KPIs & SLAs) relating to ITSM as part of the IT Governance function, including goal metrics that are specific, measurable, attainable, realistic, and time-bound. • Drives and implements Service Management best practices for all related processes, including evaluating and implementing improvements to enhance performance (throughput), vulnerability management (security), efficiency (cost), and effectiveness (quality). • Facilitates and coordinates the practice-related meetings to assure adherence to approved policies and procedures; including but not limited to scheduling, coordinating, communicating, and maintaining appropriate minutes, documentation, etc. • Responsible for developing and delivering training and guidance for the ITSM-managed practices with stakeholders, based on their roles and responsibilities. •Supports internal and external audit requests for ITSM and related processes Please share resume with contact details to lakshmikanth@cloudious.com #jobs #hiring #jobsusa #jobscanada #jobopportunity #careers #candidatessearch #talentpool #talentsearch #2024hiring #hotjobs #immediatehiring

We are hiring #Service_Queue_Manager You will be working in a challenging and forward-thinking and will have a great platform to learn and grow. Title: Service Queue Manager Location: Visakhapatnam Duration: Permanent Shift Timings: 6 PM IST to 3 AM IST Experience: 4 Years to 8 Years Miracle is hiring for "Service Queue Manager" roles with the following qualifications, Job description: ->Under the direct supervision of the IT Service Delivery Manager, the ServiceNow Queue Manager is responsible for efficiently managing and optimizing the incident & requests queues within the ServiceNow platform. This role ensures timely incident & request ticket assignment, correct issue prioritization, effective workload distribution, and adherence to service level agreements (SLAs). The Queue Manager collaborates with various teams to streamline processes, enhance productivity, and maintain high-quality service delivery. The ability to clearly communicate with other support resolver groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential. Responsibilities: 1. Queue Management: a. Monitor and prioritize incidents, problems, and service requests in resolver queues. b. Assign tasks to appropriate resolver groups based on skillset, workload, and urgency. c. Ensure balanced distribution of work to prevent bottlenecks and optimize resource utilization. 2. SLA Adherence: a. Track SLAs for incidents and requests within resolver queues. b. Escalate overdue items and coordinate with resolver teams to meet SLA targets. c. Continuously improve queue performance to enhance resolution times. 3. Process Optimization: a. Collaborate with process owners to refine incident and request management workflows. b. Identify opportunities for automation, standardization, and efficiency gains. c. Implement best practices to enhance queue management processes. 4. Communication and Coordination: a. Communicate effectively with resolver teams, stakeholders, and end-users. b. Provide regular updates on queue status, workload, and performance metrics. c. Coordinate cross-functional efforts to resolve critical incidents. 5. Quality Assurance: a. Review incident records for accuracy, completeness, and adherence to guidelines. b. Ensure proper categorization, prioritization, and assignment of incidents. c. Conduct periodic audits to maintain data integrity. 6. Reporting and Analytics: a. Generate reports on queue performance, workload distribution, and SLA compliance. b. Analyze trends and recommend improvements to optimize queue management. c. Present insights to management and drive data-driven decisions. 7. Preferred Qualifications: a. Strong customer focus and orientation b. Exposure to ITIL and ITSM tools such as ServiceNow is preferred Note : Interested, please do share your resume Latish Reddy Kondapu lkondapu@miraclesoft.com | Contact info: 9381819182

We are hiring #Service_Queue_Manager You will be working in a challenging and forward-thinking and will have a great platform to learn and grow. Title: Service Queue Manager Location: Visakhapatnam Duration: Permanent Shift Timings: 6 PM IST to 3 AM IST Experience: 4 Years to 8 Years Miracle is hiring for "Service Queue Manager" roles with the following qualifications, Job description: ->Under the direct supervision of the IT Service Delivery Manager, the ServiceNow Queue Manager is responsible for efficiently managing and optimizing the incident & requests queues within the ServiceNow platform. This role ensures timely incident & request ticket assignment, correct issue prioritization, effective workload distribution, and adherence to service level agreements (SLAs). The Queue Manager collaborates with various teams to streamline processes, enhance productivity, and maintain high-quality service delivery. The ability to clearly communicate with other support resolver groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential. Responsibilities: 1. Queue Management: a. Monitor and prioritize incidents, problems, and service requests in resolver queues. b. Assign tasks to appropriate resolver groups based on skillset, workload, and urgency. c. Ensure balanced distribution of work to prevent bottlenecks and optimize resource utilization. 2. SLA Adherence: a. Track SLAs for incidents and requests within resolver queues. b. Escalate overdue items and coordinate with resolver teams to meet SLA targets. c. Continuously improve queue performance to enhance resolution times. 3. Process Optimization: a. Collaborate with process owners to refine incident and request management workflows. b. Identify opportunities for automation, standardization, and efficiency gains. c. Implement best practices to enhance queue management processes. 4. Communication and Coordination: a. Communicate effectively with resolver teams, stakeholders, and end-users. b. Provide regular updates on queue status, workload, and performance metrics. c. Coordinate cross-functional efforts to resolve critical incidents. 5. Quality Assurance: a. Review incident records for accuracy, completeness, and adherence to guidelines. b. Ensure proper categorization, prioritization, and assignment of incidents. c. Conduct periodic audits to maintain data integrity. 6. Reporting and Analytics: a. Generate reports on queue performance, workload distribution, and SLA compliance. b. Analyze trends and recommend improvements to optimize queue management. c. Present insights to management and drive data-driven decisions. 7. Preferred Qualifications: a. Strong customer focus and orientation b. Exposure to ITIL and ITSM tools such as ServiceNow is preferred Note : Interested, please do share your resume Latish Reddy Kondapu lkondapu@miraclesoft.com

🌐 Transforming Security and Risk Management in Enterprise Projects 🌐 In my recent projects, I leveraged ServiceNow to drive significant improvements in Security Incident Response and Risk Management. By integrating modules like GRC, Vulnerability Response, and Threat Intelligence, I streamlined the management of risk events and security incidents from diverse sources. I configured workflows that enabled seamless collaboration between Security Analysts, Platform Admins, and key stakeholders, ensuring rapid triage and resolution of vulnerabilities. Additionally, I automated vendor risk management and enhanced communication within Trusted Security Circles, helping organizations proactively mitigate risks and maintain robust compliance in a dynamic digital landscape. 🔗 Let's Connect! 📧 Email: ssts01@yahoo.com 📞 Phone: 260-277-0040 🔗 LinkedIn: https://lnkd.in/gseAcv5Z #ServiceNow #ITAutomation #CloudManagement #ITSM #ITSM #ServiceNow #ITServiceManagement.#ServiceNow #ITSM #CustomerServiceManagement #C2C #JobSearch #ServiceNow #ServiceNowDeveloper #Corp2Corp #C2C #TechJobs #Hiring #Technology #SoftwareDevelopment #ITConsulting #Freelance #Programming #CareerInTech #Ranstad #DigitalNomad #RemoteJobs  #DeveloperJobs #CodeNewbie #TechCommunity #Ranstad #RemoteWork #opentowork #corporate #Talent #chicago #CST #Z3tech #Rapidanalyticsinc #Cybersecurity #VulnerabilityManagement #AI #Automation #ServiceNow #RiskManagement #ITSecurity #ITSecurity #SecOps #ServiceNow #CMDB #AIOps #Automation #CyberSecurity #ThreatIntelligence

Hi #Connection, We have an urgent #openings for Role: Program Management in IAM. Location : Boston, MA. Type:C2C Looking for 15+ Years Note: Linkedin is Must If interested please share me your updated resume to suryavysystem@gmail.com #IAmAProgramManager #IAmALeader #IAmAChangeMaker #IAmStrategic #IAmDrivingSuccess #IAmProgramManagement #IAmProjectLeadership #IAmAgile #IAmResultsDriven #IAmFocusedOnSuccess

#HIRING Sr. ITSM Analyst - Day 1 Onsite (12-15 years Exp) Phoenix, AZ This ITSM (Information Technology Service Management) Analyst role ensures that standardized methods, processes and procedures facilitate efficient and prompt tracking of our comprehensive IT Service Management program. The role works closely with multiple IT teams to create, maintain and manage our core, ITIL based services under the appropriate technical and regulatory controls. Manages the automation and continuous improvement program for one or more of the core ITSM practices, The role will have particular practice focus on Incident Management and / or Problem Management but other practice areas include: Chang management, Release Management, Asset Management, Configuration Management, and Knowledge management. The role identifies opportunities to improve the day-to-day operations and efficiency of the IT organization. • Oversight and support of one or more of our core ITSM practices (Incident Management / Problem Management). They will define, execute and coordinate the appropriate process activities across IT, and with external third parties, in adherence to WAB requirements. • Creates and develops company policies, standards, and procedures for ITSM and provides consultation to the other ITSM practices. This may include an annual review and approval of policies and procedures by the appropriate management and board committees. • Supports the entire ITSM team with general Technical Writing assistance; content organization, document creation, formatting, and best practices. • Responsible for managing escalations within their managed practice, including providing reporting and feedback to bank leaders and all risk or oversight committees. Uses discretion in identifying and responding to complex issues and assignments • Creates and provides periodic Management Reporting (KPIs & SLAs) relating to ITSM as part of the IT Governance function, including goal metrics that are specific, measurable, attainable, realistic, and time-bound. • Drives and implements Service Management best practices for all related processes, including evaluating and implementing improvements to enhance performance (throughput), vulnerability management (security), efficiency (cost), and effectiveness (quality). • Facilitates and coordinates the practice-related meetings to assure adherence to approved policies and procedures; including but not limited to scheduling, coordinating, communicating, and maintaining appropriate minutes, documentation, etc. • Responsible for developing and delivering training and guidance for the ITSM-managed practices with stakeholders, based on their roles and responsibilities. •Perform range of work, sometimes complex and non routine, in a variety of environments •Supports internal and external audit requests for ITSM and related processes Kindly share your updated resume to kaushik@vysystems.com..

#Hiring for Incident Manager Email:pawanvarma1055@gmail.com Incident Management: Act as the primary point of contact for all high-priority and major incidents. Coordinate and manage the response to incidents, including identifying the root cause, assigning resources, and ensuring timely resolution. Facilitate incident resolution meetings and ensure effective communication with stakeholders. Process Improvement: Continuously review and improve incident management processes and procedures to enhance efficiency and effectiveness. Analyze incident trends and patterns to identify areas for improvement and implement preventive measures. Communication: Provide regular updates to stakeholders on incident status, impact, and resolution efforts. Maintain clear and accurate incident records, including detailed documentation of actions taken and resolutions. Coordination: Work closely with IT teams, support staff, and external vendors to resolve incidents and minimize service disruptions. Ensure that incident management activities are aligned with business objectives and compliance requirements. Reporting and Documentation: Prepare and present incident reports, including analysis of incident trends and recommendations for improvement. Maintain comprehensive records of incident management activities, including incident logs and resolution details #hire #hiring #customer #voiceprocess #IT #techhire #client #coporate #Linked #LINKED #recruiter #jobs #team #datacenter #data #cloud