Abhay Dixit’s Post

We are #hiring #MIM Experts at #MetlifeIndiaTechnology #metlifegosc * Job Title: Team Lead ITSM Consultant * Location: Noida (Hybrid) * Shift coverage hours: 06:00am UK time to 6:00pm pm UK time + Weekend cover * Key Responsibilities: ·   Accountable for driving the resolution of high priority incidents tickets (MIMs) including evaluating impact, coordinates remediation across teams, initiating conference bridge, seeks/ monitors/ documents updates, and communicates updates to executive and business POCs Promotes accountability and ownership for the team by supporting compliance to processes ·   Assists with high priority problem tickets if required, root cause closures, remediation timelines as required and documentation of known errors. ·   Reviews Change Tickets for EMEA to ensure compliance, correct approvals have been gained and tickets have the correct business justifications listed. ·   Implements lessons learned for process improvement activities, i.e., governance/adherence, assessments, brainstorming, improvement recommendations ·   Actively participates in decision making. Facilitates technical conversation to ensure teams are focused on incident and problem actions appropriately . Articulates and promotes team processes across all stakeholders Incorporates customer impact and needs into process to ensure proper focus and actions are taking place ·  Provides off-hour and weekend support for high priority incidents (and root cause investigations as needed) ·  Supports additional job requirements as role and ITIL practices mature within organization * Essential Attributes, Business Experience and Technical Skills: Required: ·  3+ years’ prior ITSM experience ·  ITIL Certifications #itilcertified ·  Ability to think critically, analyze, listen, clarify, and solve problems ·  A high level of customer awareness ·  Ability to interact effectively with a global team in multiple time zones ·  ServiceNow ITSM ·  Proficient verbal and written communication skills ·  Detail and process-orientated with strong customer service skills ·  Ability to prioritize work and work in a team environment Preferred: ·  Intermediate ITIL Certifications (e.g., ITSM, ITILv4) ·  Proficient with the MS Office suite used in day-to-day work functions: Visio, Excel, PowerPoint ·  Broad knowledge of IT systems, Automation toolsets, and Industry best practices ·  Ability to execute multiple assignments concurrently in a fast-paced ever-changing environment. As there are not #MIM issues every day, also looking for the team members to assist with other SNOW activities #changemanagement : ·  Chase for approvers if required ·  Ensure tickets are complaint #problemmanagement : ·  If and when required - looking to assign PM to another team. *Share your resume with details 1) Current CTC 2) Expected CTC 3) Notice Period at bnegi@metlife.com

Hi Connections! We are having an #ITSMConsultant role.  Please find the job description below and kindly share with me your updated resume at priyanka.c@hlsolutionsusa.com Job Role : ITSM – MIM Consultant Duration : 6 Months CTH Location : Dallas, TX (Onsite – 3 days) Job Description: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident review Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Participate in weekly/Monthly on-call rotation Respond timely to messages from Service Desk to join the Crisis/High Priority Bridg Facilitate the Crisis/High Priority Bridge Lin Work with the Application/Service Owner or Crisis Coordinator to gather current details and craft messages for update Manage communication during the lifecycle of the Crisis (see Communication Guidelines) Post update messages to the IT Status Page Text update messages to pre-determined group lists Ensure timely communication to the community Filter distractions that would hinder or slow down the efforts of the troubleshooting team Consult with Executive Leadership (CIO/DCIOs) for decision guidance, as necessary Resolve Major Incident record Inform Service Desk and community when resolution is implemented, and service is restored Knowledge on Service Request and Catalog Management module Good understanding of service request and catalog items Knowledge on analyzing the standard and non-standard requirements Design workflows for Service Request and catalog Requirement gathering for new Service Request and catalog #mim #majorincidentmanager #itsm #contract #hiringimmedidate #sharecv #updatedresume #hybrid #hlsolutions

We are hiring #Service_Queue_Manager You will be working in a challenging and forward-thinking and will have a great platform to learn and grow. Title: Service Queue Manager Location: Visakhapatnam Duration: Permanent Shift Timings: 6 PM IST to 3 AM IST Experience: 4 Years to 8 Years Miracle is hiring for "Service Queue Manager" roles with the following qualifications, Job description: ->Under the direct supervision of the IT Service Delivery Manager, the ServiceNow Queue Manager is responsible for efficiently managing and optimizing the incident & requests queues within the ServiceNow platform. This role ensures timely incident & request ticket assignment, correct issue prioritization, effective workload distribution, and adherence to service level agreements (SLAs). The Queue Manager collaborates with various teams to streamline processes, enhance productivity, and maintain high-quality service delivery. The ability to clearly communicate with other support resolver groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential. Responsibilities: 1. Queue Management: a. Monitor and prioritize incidents, problems, and service requests in resolver queues. b. Assign tasks to appropriate resolver groups based on skillset, workload, and urgency. c. Ensure balanced distribution of work to prevent bottlenecks and optimize resource utilization. 2. SLA Adherence: a. Track SLAs for incidents and requests within resolver queues. b. Escalate overdue items and coordinate with resolver teams to meet SLA targets. c. Continuously improve queue performance to enhance resolution times. 3. Process Optimization: a. Collaborate with process owners to refine incident and request management workflows. b. Identify opportunities for automation, standardization, and efficiency gains. c. Implement best practices to enhance queue management processes. 4. Communication and Coordination: a. Communicate effectively with resolver teams, stakeholders, and end-users. b. Provide regular updates on queue status, workload, and performance metrics. c. Coordinate cross-functional efforts to resolve critical incidents. 5. Quality Assurance: a. Review incident records for accuracy, completeness, and adherence to guidelines. b. Ensure proper categorization, prioritization, and assignment of incidents. c. Conduct periodic audits to maintain data integrity. 6. Reporting and Analytics: a. Generate reports on queue performance, workload distribution, and SLA compliance. b. Analyze trends and recommend improvements to optimize queue management. c. Present insights to management and drive data-driven decisions. 7. Preferred Qualifications: a. Strong customer focus and orientation b. Exposure to ITIL and ITSM tools such as ServiceNow is preferred Note : Interested, please do share your resume Latish Reddy Kondapu lkondapu@miraclesoft.com | Contact info: 9381819182

We are hiring #Service_Queue_Manager You will be working in a challenging and forward-thinking and will have a great platform to learn and grow. Title: Service Queue Manager Location: Visakhapatnam Duration: Permanent Shift Timings: 6 PM IST to 3 AM IST Experience: 4 Years to 8 Years Miracle is hiring for "Service Queue Manager" roles with the following qualifications, Job description: ->Under the direct supervision of the IT Service Delivery Manager, the ServiceNow Queue Manager is responsible for efficiently managing and optimizing the incident & requests queues within the ServiceNow platform. This role ensures timely incident & request ticket assignment, correct issue prioritization, effective workload distribution, and adherence to service level agreements (SLAs). The Queue Manager collaborates with various teams to streamline processes, enhance productivity, and maintain high-quality service delivery. The ability to clearly communicate with other support resolver groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential. Responsibilities: 1. Queue Management: a. Monitor and prioritize incidents, problems, and service requests in resolver queues. b. Assign tasks to appropriate resolver groups based on skillset, workload, and urgency. c. Ensure balanced distribution of work to prevent bottlenecks and optimize resource utilization. 2. SLA Adherence: a. Track SLAs for incidents and requests within resolver queues. b. Escalate overdue items and coordinate with resolver teams to meet SLA targets. c. Continuously improve queue performance to enhance resolution times. 3. Process Optimization: a. Collaborate with process owners to refine incident and request management workflows. b. Identify opportunities for automation, standardization, and efficiency gains. c. Implement best practices to enhance queue management processes. 4. Communication and Coordination: a. Communicate effectively with resolver teams, stakeholders, and end-users. b. Provide regular updates on queue status, workload, and performance metrics. c. Coordinate cross-functional efforts to resolve critical incidents. 5. Quality Assurance: a. Review incident records for accuracy, completeness, and adherence to guidelines. b. Ensure proper categorization, prioritization, and assignment of incidents. c. Conduct periodic audits to maintain data integrity. 6. Reporting and Analytics: a. Generate reports on queue performance, workload distribution, and SLA compliance. b. Analyze trends and recommend improvements to optimize queue management. c. Present insights to management and drive data-driven decisions. 7. Preferred Qualifications: a. Strong customer focus and orientation b. Exposure to ITIL and ITSM tools such as ServiceNow is preferred Note : Interested, please do share your resume Latish Reddy Kondapu lkondapu@miraclesoft.com

HIRING!!! HIRING!!! HIRING!!! Sr. ITSM Analyst Onsite - Phoenix, AZ This ITSM (Information Technology Service Management) Analyst role ensures that standardized methods, processes and procedures facilitate efficient and prompt tracking of our comprehensive IT Service Management program. The role works closely with multiple IT teams to create, maintain and manage our core, ITIL based services under the appropriate technical and regulatory controls. Manages the automation and continuous improvement program for one or more of the core ITSM practices, The role will have particular practice focus on Incident Management and / or Problem Management but other practice areas include: Chang management, Release Management, Asset Management, Configuration Management, and Knowledge management. The role identifies opportunities to improve the day-to-day operations and efficiency of the IT organization. • Oversight and support of one or more of our core ITSM practices (Incident Management / Problem Management). They will define, execute and coordinate the appropriate process activities across IT, and with external third parties, in adherence to WAB requirements. • Creates and develops company policies, standards, and procedures for ITSM and provides consultation to the other ITSM practices. This may include an annual review and approval of policies and procedures by the appropriate management and board committees. • Supports the entire ITSM team with general Technical Writing assistance; content organization, document creation, formatting, and best practices. • Responsible for managing escalations within their managed practice, including providing reporting and feedback to bank leaders and all risk or oversight committees. Uses discretion in identifying and responding to complex issues and assignments • Creates and provides periodic Management Reporting (KPIs & SLAs) relating to ITSM as part of the IT Governance function, including goal metrics that are specific, measurable, attainable, realistic, and time-bound. • Drives and implements Service Management best practices for all related processes, including evaluating and implementing improvements to enhance performance (throughput), vulnerability management (security), efficiency (cost), and effectiveness (quality). • Facilitates and coordinates the practice-related meetings to assure adherence to approved policies and procedures; including but not limited to scheduling, coordinating, communicating, and maintaining appropriate minutes, documentation, etc. • Responsible for developing and delivering training and guidance for the ITSM-managed practices with stakeholders, based on their roles and responsibilities. •Supports internal and external audit requests for ITSM and related processes Please share resume with contact details to lakshmikanth@cloudious.com #jobs #hiring #jobsusa #jobscanada #jobopportunity #careers #candidatessearch #talentpool #talentsearch #2024hiring #hotjobs #immediatehiring

Hiring Alert! - R1 RCM India! Great Opportunity to Join an Amazing team & leaders to work with! Senior Specialist- RPA: ITSM/ITIL (5I) Work Experience: 7 to 9 years! Bachelor’s degree in Information Technology, Computer Science, or a related field and Certification in RPA tools and technologies. ITIL certification, demonstrating a strong understanding of ITSM best practices. Proven experience in implementing and managing RPA solutions within an ITSM framework. Leadership and team management skills, with a focus on fostering collaboration and innovation. Strong analytical and problem-solving abilities and Excellent communication and interpersonal skills. Familiarity with ITSM tools, RPA platforms, and emerging technologies. Project management skills, with the ability to oversee complex RPA and ITSM initiatives. Commitment to staying updated on industry trends and best practices. Primary Responsibilities: RPA Integration: Integrate Robotic Process Automation solutions into existing ITSM processes to enhance efficiency and streamline workflows. ITIL Framework Implementation: Apply ITIL best practices to align RPA initiatives with ITSM processes, ensuring a standardized and effective approach to service delivery. Process Automation Strategy: Develop and implement strategies for leveraging RPA to automate and optimize ITSM processes, focusing on enhancing service quality and reducing operational costs. Change Management: Lead and facilitate the change management process, ensuring that changes are planned, approved, and implemented with minimal disruption to services. Incident and Problem Management: Oversee the resolution of incidents and problems, ensuring timely responses and effective solutions to minimize service disruptions. Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet or exceed customer expectations. Continuous Improvement: Drive continual service improvement initiatives for both RPA and ITSM, analyzing performance metrics and identifying opportunities for optimization. Manage and lead a team of professionals involved in RPA and ITSM, providing guidance, training, and support. Documentation and Reporting: Maintain comprehensive documentation of RPA and ITSM processes, and provide regular reports on performance, efficiency gains, and improvements. Collaborate with a cross-functional team in RPA to ensure alignment with ITSM/ITIL standards and to address any issues related to RPA tools and technologies. Process Improvement: Identify, assess, and improve ITSM processes to optimize service delivery, increase efficiency, and enhance overall customer satisfaction. Service Design and Strategy: Develop and implement IT service strategies and designs that align with organizational goals and objectives. Training and Awareness: Conduct training programs and create awareness to ensure staff and stakeholders understand and adhere to ITSM/ITIL processes. Please DM me, if interested! #R1 #Opportunity

#Hiring #ProjectManager #c2c #w2 #usa Role: #ProjectManger Location: Lansing, #MI (Initial #remote) position: #c2c (won't work #H1B) General responsibilities: Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMI's framework. Understands business and technical objectives of a project and works closely with project sponsor. Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications system analysts. Relies on experience and judgment to plan and accomplish goals. Professional certification is highly desirable. May require specific PC, workstation, operating system, application or platform skills. Provides overall direction to the formulation, development, implementation, and delivery of a project. Exercises management responsibility over the achievement of performance, revenue, and profit objectives of a project and its contracts. Ensures that the project plan maintains tasks, schedules, estimates, and status, and disseminates information to team members and customers. Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives. Arranges for the assignment of responsibility to other supporting facilities, business areas, and support functions, and monitors their performance. Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Requested experience: 5 years of experience managing projects with budgets greater than $5 million. 5 years Agile Leadership Experience (document in resume) 10 years of experience as a project manager (must be last position) Microsoft DevOps Experience Experience working with other project managers to ensure technology integration between systems. Previous SOM experience highly desired please share me suitable profiles at naresh@srilakshmitech.net #projectmanager #c2cposition #w2 #salesrecruiter #benchsales #usa #remote #H4EAD

#Hiring #ProjectManager #c2c #w2 #usa Role: #ProjectManger Location: Lansing, #MI (Initial #remote) position: #c2c (won't work #H1B) General responsibilities: Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMI's framework. Understands business and technical objectives of a project and works closely with project sponsor. Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications system analysts. Relies on experience and judgment to plan and accomplish goals. Professional certification is highly desirable. May require specific PC, workstation, operating system, application or platform skills. Provides overall direction to the formulation, development, implementation, and delivery of a project. Exercises management responsibility over the achievement of performance, revenue, and profit objectives of a project and its contracts. Ensures that the project plan maintains tasks, schedules, estimates, and status, and disseminates information to team members and customers. Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives. Arranges for the assignment of responsibility to other supporting facilities, business areas, and support functions, and monitors their performance. Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Requested experience: 5 years of experience managing projects with budgets greater than $5 million. 5 years Agile Leadership Experience (document in resume)  10 years of experience as a project manager (must be last position) Microsoft DevOps Experience Experience working with other project managers to ensure technology integration between systems. Previous SOM experience highly desired please share me suitable profiles at naresh@srilakshmitech.net #projectmanager #c2cposition #w2 #salesrecruiter #benchsales #usa #remote

Título del trabajo: Itsm Engineer Compañía: Splunk Descripción de funciones: Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your «million data points». So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.**Role**: Splunk IT is growing, and we are seeking a dynamic IT Service Management (ITSM) Engineer to join the Global Service Management organization. Along with your team members, you will be responsible for the overall ServiceNow and ITSM experience at Splunk.The ITSM Engineer will focus on maturing all ITSM processes and their corresponding ServiceNow modules to drive standard methodologies in everything we do. You will work with ServiceNow Architects and Developers to align processes with tool functionality and drive a culture of Continuous Service Improvement across ITSM and the whole of the Information Technology Solutions Team.**Responsibilities**:– Playing a significant role in our ongoing ITSM Maturation program – Collating requirements from service owners for new functionality, fulfilling requirements aligned with industry standard processes. – Using ServiceNow’s Performance Analytics capabilities to transform metrics reporting from reactive manually-produced reports to automated, real-time dashboards based on defined measures, metrics, and Key Performance Indicators for Leadership and support teams. – Ensuring ITSM policies are reflected in the way the platform is configured – Training other IT Teams on using ServiceNow, and on all ITSM processes. – Assisting the ITSM Team in developing, building, testing, deploying and updating items and workflows within the Service Catalog and corresponding items in the Self-Service Portal – Documenting processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc. – Knowledge Management – Assist in maturing our knowledge-centered support model by working with the Global Service Desk and Resolver teams to populate the Knowledge Management database. – Communication – Create communication plans and materials for rolling out / promoting new processes, new features being released, enhancements, upgrades, upcoming outages and planned maintenance, etc. – ITSM Tool Release planning – coordinating demand for new features with the ServiceNow Team, assisting the prioritizing and scheduling of enhancements and fixes.**Requirements**:– Bachelor’s degree in the field

!!Hiring Alert!!                                                                                                       One of our client is hiring for IT Service Management. Interested Candidate can share their resume via email or WhatsApp             WhatsApp @ 9445911058 Email: santhakumari@ramsolcorp.com                                     #job #career #hiring #jobsearch #jobopening #nowhiring #punejobs #punejobseekers #itservicemanagement #servicenow #itilv3 #incident #problem #change #SACM #itservicedelivery #itilbasedserviceoperation