Nick Martell’s Post

Business travelers… what’s your go to plan for eating/ dining when you’re on the road? I know plenty of folks relish the idea of room service… an opportunity to dine quietly in the comfort of your own room.. maybe in your jammies… maybe not? That’s not me. My strategy, if im not dining with clients or team mates… I’m all about finding a nice bar seat at a good restaurant or sports bar where I can get decent food and have something to watch. **Traveling during March madness makes that very easy!! My goal… look for an opportunity to start a conversation with someone near by. If I’m near the tradeshow that im setting up… maybe it will be an exhibitor or someone connected to the show. That’s cool… a built in common thread. But im not there to sell.. im just there to have a good conversation and see where it goes. Most of the time it’s just that… a good conversation and a chance for me to practice listening and asking good questions! Because im not pushing a sales agenda in these situations…the conversations tend to come pretty easy. I understand that I am an extrovert and not everyone is wired like this… but I am comfortable with leaning into who I am and I enjoy the process!! What is your go to plan for solo dining during business travel? I’m curious what other folks tend to do? #tradeshows #roadwarrior #businesstravel

Permission to relax! Easter is one of those occasions where (pretty much) everyone takes a break. But as a hospitality business we still have guests to look after, so my team continue to work behind the scenes to ensure they have an amazing experience. What are you doing this weekend? Are you spending time with family and friends? Will you eat your body weight in chocolate? Like and share this post with whomever you think this message resonates with x Wishing you a wonderful time, whatever you are doing. #easter #eastersunday #ukproperty #propertyinvestment #hospitality

Ever tipped so much that you wondered if you bought the whole restaurant? This is tipping culture of the USA Early in my U.S. business trips, I learned fast: get tipping right, or face some seriously awkward moments. So here’s a quick cheat sheet for you to avoid tipping disasters: 👉 Restaurants: A standard tip is 15-20% of the total bill for good service.  👉 Taxis or Rideshares: Rounding up or tipping 10-15% is customary.  👉 Hotels: $1-2 per bag for bellhops and $1-5 per night for housekeeping 👉 Bars: $1-2 per drink, or 15-20% of the total bill And here’s a fun tip—sometimes, a simple nod or a discreet hand gesture while leaving a tip can go a long way in showing appreciation. What’s your funniest tipping experience? Ever had that awkward “Did I tip too much or too little?” moment? Ankit Agarwal #TravelTips #USTravel #BusinessTripLife #AmericanCulture

When You’re in Hospitality, Weekends Are Just a Myth! 🤣 As hospitality professionals, we don’t get the luxury of saying, “Thank God it’s Friday!” For us, Saturdays and Sundays mean busy lobbies, full dining rooms, and making sure every guest’s weekend is unforgettable—even if we don’t get one ourselves! But here’s the bright side: while others are relaxing, we’re the ones creating those memorable moments. It’s a reminder that our work isn’t just about service—it’s about being part of someone’s special experience ✨🤩. So here’s to all the weekend warriors in hospitality: let’s keep making magic happen! 🙌 #HospitalityLife #WorkingWithPurpose #HospitalityHumor

Make a lasting impression on your guests with these short-term rental tips: • Welcome Gifts: Surprise your guests with a thoughtful mini welcome gift, like chocolates or a bottle of wine, accompanied by a personalized welcome card. It’s the little things that count! • Prompt Responses: Always be available to assist your guests. Quick and helpful responses to inquiries show that you care and build trust and reliability.📱 • Local Guidebook: Create a guidebook featuring your favorite local spots. From dining to attractions, it adds a personal touch and helps guests explore the area like locals. Follow-Up for Feedback: Reach out to guests after their stay for feedback. Showing you value their opinion and are committed to improvement encourages positive reviews!💬 #HomeAgainPropertyManagement #ShortTermRental #airbnbtips #ontariocanada #propertymanagementcompany

Make a lasting impression on your guests with these short-term rental tips! 💼 Welcome Gifts: Surprise your guests with a thoughtful mini welcome gift, like chocolates or a bottle of wine, accompanied by a personalized welcome card. It’s the little things that count!🎁 Prompt Responses: Always be available to assist your guests. Quick and helpful responses to inquiries show that you care and build trust and reliability📱 Local Guidebook: Create a guidebook featuring your favorite local spots. From dining to attractions, it adds a personal touch and helps guests explore the area like locals.📚 Follow-Up for Feedback: Reach out to guests after their stay for feedback. Showing you value their opinion and are committed to improvement encourages positive reviews!💬 #HomeAgainPropertyManagement #ShortTermRental #airbnbtips #ontariocanada #propertymanagementcompany

When you’re building your target guest personas to inform your hotel’s brand, design, and service DON’T SLEEP ON THE LOCALS. Omitting the community from your consideration is a HUGE missed opportunity to diversify and increase your revenue streams, not to mention feel like a reflection of the destination to travelers. Here’s three examples of boutique hotels listening to the community to build a strong, symbiotic relationship that ultimately strengthened their brand and increased their ADR. 🛎️ Soul Community Planet (SCP) Hotels in Hilo listened when the community expressed frustration over a local swimming beach that was overrun with trash. For every guest that stays at SCP Hilo, the hotel cleans 2.2lbs of trash off the beach. 🛎️ When the only bakery in Sturgis, South Dakota closed, Hotel Sturgis opened one in their lobby, so that the local community could still enjoy fresh baked breads, pastries, and more. 🛎️ The Madrona, in Healdsburg, CA, decided to put non-Sonoma wines on their menu. A rarity for restaurants in the area who were catering to travelers, and not the locals who quite possibly tire of only having one option. How can you listen to your community when building your menus, service, and programming? #hospitality #brandstrategy #community

😜 We're definitely starting to get into the holiday spirit here at Number Krunchers! Anyone else ready for an Espresso Martini? 🍸 As your trusted hospitality consultants, we’re here to help you with tips on how to make the most of this busy season. From managing holiday rushes to keeping your customers happy, we've got your back! Let’s make this festive period one to remember. Cheers to a successful and profitable holiday season! 🎄🎉 #NumberKrunchers #HospitalityConsultant #HospitalityConsulting #HospitalityTips #HolidaySeason

The all-inclusive holiday is back but is it good value? How to decode the small print and find the best for you. In this article, Paul Hackett, our CEO contributes some great advice about choosing the right all inclusive hotel if you are considering this type of holiday. Check it out: https://lnkd.in/eWtcxCyS

The decision to be “unreasonable” is not something we’d have ever been able to do when we were part of a larger corporation. But since we’re pulling the strings now.... A few months back some of the TrueNorth team read the book Unreasonable Hospitality by Will Guidara. It’s about Guidara and his team at a Michelin-starred restaurant in NYC, going above and beyond for their customers and co-workers – being “unreasonable” by doing things like buying a sled for a family who’d never seen snow and taking them sledding in Central Park, or filling a private dining room with sand and beach chairs to console a couple who’d had to cancel an important vacation. Now we’re not in the habit of ruining precious equipment with beach sand, and we’ll never be able to help our clients in Florida go sledding, but we have tried to find ways to practice Unreasonable Hospitality in our own ways. Since reading the book, we’ve bought pizzas for a clinic in Iron Mountain, Michigan, and hired an ice cream truck in Pensacola. We’ve brought in a barista to a clinic in Panama City and satisfied everyone’s sugar cravings with piles of donuts and cookies in Daphne, Alabama and Boise. And we can’t forget the Bundt cakes we supplied to a clinic in Murray, Utah – they were almost gone before we got them all unloaded from the car. It’s all been wonderful fun for our clients, but for our team members as well. We’re not going to kid ourselves and pretend that TrueNorth is the only medical physics company out there – even though we are VERY GOOD at what we do. Practicing Unreasonable Hospitality is not only a way for us to stand out, or make our clients feel even more important than they already are. It allows all of us at TrueNorth Medical Physics to create a successful company that is also fulfilling. And we’re not done learning how to be Unreasonable!  We’re going to keep working to make every job memorable (and maybe a little magical) for both our clients and our team. It’s just something we want to do. If you’d like to share with us a time when Unreasonable Hospitality made your day, suggest a book for the TrueNorth Book Club, or even join the book club, contact us at info@truenorthmedphys.com. #UnreasonableHospitality #NoSleddingInFlorida