When we introduced Talk last year, our Global Head of Customer Support, Emily McLaren, set up a simple workflow that streamlined the process of escalating conversations to support and sales. That automated journey has gone on to save her team hours every week and ensure that time-sensitive escalations are received instantly. In this video, Emily shares exactly how she did it: https://loom.ly/smEPocg Support leaders, this is gold! 🏆
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This is no surprise. Give your customers more: 👉 Value 👉 Collaboration 👉 Inspiration 👉 Industry insight But how can we encourage, equip and develop our sales teams to match those expectations in customer interactions? What are you doing to equip your sales teams? Want to read more? It all is in our "leaders guide to business growth". Get your copy today. Link in comments 👇
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Couldn't be more excited to partner with the team at Revenue Reimagined to revolutionize the GTM Strategy playbook. Over the last few months I've been able to get to know Jake Reni in both a professional setting and on a friendship level. He's one of the most impressive GTM leaders I've had the chance to interact with and what he, Adam Jay and Dale Zwizinski are bringing to the market is world class. We couldn't think of a better alignment to bring our platform and their revenue-increasing strategic leaders together. Sales teams today require more than just traditional approaches to drive revenue. Through this partnership, we are committed to delivering innovative solutions that empower businesses to maximize their potential and achieve sustainable growth.
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One lesson I’ve learned is the power of listening. Gathering feedback from our sales, marketing, product, operations, and leadership teams helps us refine our strategies and improve our sales enablement initiatives. What’s the best piece of feedback you’ve received recently?
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Sales Leaders, ever get asked how much revenue you could close if a specific product gap got fixed? How about 100 product gaps? Join me on April 25th to see how your peers are closing the loop between your pipeline and your roadmap...
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Building a global business isn’t just about scaling; it’s about knowing your customer! 🚀 Flexport’s CEO, Ryan Petersen, shared crucial lessons that can transform your business strategy: 1️⃣ Know how your customers buy—craft your messaging accordingly. 2️⃣ Build a detailed list of potential customers for targeted outreach. 3️⃣ Be flexible with pricing as your business evolves. 4️⃣ Measure NPS to enhance customer satisfaction from day one. 5️⃣ Evolve your role as CEO to match your company’s growth stage. Stay proactive and adapt. Your success is waiting! 🌍💼 #BusinessStrategy #Leadership #Flexport
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Dealing with Difficult Customers? 🚨 Here’s What the Experts Say! 🚨 As businesses, we all face challenging customers from time to time. Whether you’re a startup or a global enterprise, handling angry or frustrated customers is part of the journey. But how can we really turn these situations around? I came across some golden advice from 27 customer service experts, and here are 3 key takeaways that really stood out: 1. Stay calm & professional — No matter how aggressive they get, your composure is your superpower. 2. Use the Pendulum Theory — Find common ground, and show them you’re on their side. 3. Respect like a close friend — Treat every customer interaction with the same respect you’d give to a loved one. Remember: Every complaint is an opportunity to build trust and loyalty. It’s all about turning a negative into a positive! 💪💬 #CustomerService #BusinessGrowth #CustomerCare #Leadership #ClientRelationships #CustomerSatisfaction
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Sales leaders: how's your working relationship with product? If it's anything less than perfect, we've got you covered. Here's an actionable guide to help you align with product leadership: #ittakestwo
Sales Leaders' Guide to Working with Product Managers
vivun.com
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🚀 Our Leadership Team Embraces Growth! 🌟 Our executives recently attended the incredible 10X Growth Conference, and the experience was nothing short of transformational! They gained valuable insights and innovative strategies that align perfectly with our mission at WLS Lighting and Electrical Solutions. From boosting customer satisfaction to driving sustainable growth, we’re excited to apply what we’ve learned to continue improving our services, fostering stronger partnerships, and delivering exceptional value to our clients. Here’s to taking WLS to the next level! 💡💼 #10xGrowth #LeadershipGrowth #WLSLighting #Innovation #10xGrowthConference
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Unlocking and Replicating Success: beyond the numbers As sales leaders, we often celebrate wins and analyze losses. But what about the “why” behind our victories? Let’s shift our focus from just the outcome to the factors that contributed to success. What strategies, relationships, or unique approaches led to that closed deal? While actuals and achievements matter, they’re snapshots of the past. The real magic lies in understanding why we succeeded. Was it exceptional teamwork, a game-changing pitch, or a deep understanding of the client’s pain points? Imagine if we held “post-success” meetings. Discussions where we dissect victories, celebrate the unsung heroes, and extract actionable insights. Let’s not just learn from success; let’s replicate it. Identify the winning formula and apply it consistently.
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In this compelling episode of CloseMode, host Brian Dietmeyer converses with Dustin Ruge, the perceptive president of Law Leaders. Together, they delve into the vital task of cultivating a positive organizational culture within sales management. Uncover the pivotal role of leadership, the skill of recognizing and fostering talent, and the ways technological advancements are transforming the management and evaluation of culture. From the executive suite to the sales department, discover strategies to nurture a culture that values respect and equity, and tune in to acquire insights that could transform your team's dynamic and propel them to extraordinary achievements. #enterprisesales #salesteam #salesleadership #closemode
How to Build a Culture of High Performance Teams w/Dustin Ruge | Close Mode: The Enterprise Sales Show
closemode.media
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