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When we introduced Talk last year, our Global Head of Customer Support, Emily McLaren, set up a simple workflow that streamlined the process of escalating conversations to support and sales. That automated journey has gone on to save her team hours every week and ensure that time-sensitive escalations are received instantly. In this video, Emily shares exactly how she did it: https://loom.ly/smEPocg Support leaders, this is gold! 🏆

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