Meet Jeff, our dedicated Customer Service Manager! Jeff joined the PCG team in 2019 as a Customer Service Rep right after graduating from Rutgers. His drive to make a difference has taken him far—over the years, he's revamped our training program, creating tools and systems that empower our team to thrive. This August, he took the reins as Customer Service Manager, and we’re excited to see how he continues to help PCG grow! Outside the office, you’ll find Jeff perfecting his cooking skills or cheering for the Eagles (sorry, Giants fans 😏). Here’s to making a difference every day, Jeff!
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Happy Friday!! For those of you that messaged me, I will post a new prompt each day, starting March 1st. If you want check-ins for accountability, let me know. Otherwise, just have fun with it!
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“The goal as a company is to have customer service that is not just the best, but legendary.” -Sam Walton ACTION OF THE WEEK: Deliver Legendary Service Prioritize the needs and expectations of others and exceed them at every opportunity. Listen to feedback, be responsive and accountable, and go above and beyond to deliver personalized experiences. Deliver legendary service is supplyFORCE Director, ISD, Mike Deerwester's favorite CORE4 action. Comment below how you will commit to living the CORE4 Action of the Week?
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Why Buy Flint & Walling? Let's see what Grant G from H.D. Fowler has to say "When I have a customer that needs dependable pump products backed by first class customer support, I choose Flint and Walling. When I need guidance on sizing a pump and I'm not sure where to turn, I know that F&W is always available to lend a hand. And, although a rare occurrence, I know that if there ever is a defect or issue with a F&W pump, a representative will make themselves readily available to solve the problem, and make things right for the end user.” This feedback truly reflects our commitment to excellence. At Flint & Walling, we offer dependable products and exceptional support. If you need expert advice on pumps, you can always count on us. Thanks so much, HD Fowler, for your kind words and continued partnership! 🙏 Curious about our summer promo? Fill out this Google form to get all the details! 🌞🛠️ https://lnkd.in/gWupEwUE #FlintAndWalling #CustomerTestimonial #DependableProducts #ExceptionalSupport #SummerPromo
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Rule of #Reciprocity: Why first “give”, then “take” is key in sales. At the core of human nature lies a deeply ingrained tendency towards reciprocation - the obligation to repay kindness. Consider the fascinating #CocaCola experiment by Professor Dennis Regan from 1971: Participants were under the impression to be studied on the results of a questionnaire. They were joined by the professor’s assistant (Joe), who pretended to be just another participant. For one group, Joe unexpectedly left the room and returned with a Coca-Cola, which he handed to his fellow participant (uninvitedly). For the other group, Joe also left the room but came back empty-handed. Later, participants in both groups were asked to purchase a raffle ticket from Joe. Those who received a Coca-Cola were 2x as likely to buy. #Reciprocity is so deeply rooted that it shapes our behaviour in personal but also business situations. For businesses, leveraging reciprocation can be a game-changer in sales conversion rates. Next time you want #sell something, consider #giving something of value first.
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I remember getting an expensive dinner gown for my final year's Awards night, only for me to almost burst into tears. The gown was beautiful, no doubt. But after seeing the debit alert, 100 thoughts began to run through my mind. 🔹 Haven’t I wasted money? 🔹 It’s a one-time thing, I deserve to look great. 🔹 Why spend this much on a day’s event ? This is one perfect example of buying with emotion, then justifying with logic. Knowing this, how can you connect with people’s emotions? ~Identify their struggles. ~Appeal to their curiosity. ~Be authentic and genuine. ~Share your stories to build trust. ~Pique interest with intriguing questions. ~Help readers envision the result/ a better life. ~Create a Sense of Belonging by being relatable. You drive better sales and engagement by speaking to hearts. P.S Have you ever paid for something only to start rethinking? P.S If you laugh at my throwback Ehn…🤐😂
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Before starting at Samsara 5 years ago, a friend told me that it was like strapping yourself to a rocket ship. Fortunately for our customers, Samsara continues to accelerate and redefine what connecting customer's operations looks like. Feature velocity and new products is what allows Samsara to help provide more value to customers over the length of the partnership. One of Samsara's original sales execs used to say, "If you like Samsara today, you're going to love it tomorrow". That statement continues to be true! Check out the below 70 second video - a quick recap of what's possible!
We’re celebrating another quarter of making an incredible impact alongside our customers and partners! Read more about our Q2 results here: https://lnkd.in/gbdu6BZw
Samsara Announces Q2 FY25 Results
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A short book to learn machine learning quickly without losing details? .
PhD in AI, ML at TalentNeuron, author of 📖 The Hundred-Page Machine Learning Book and 📖 the Machine Learning Engineering book
I'm starting liking it!
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Well done
Thrilled to receive another 5-star review from our satisfied client! 'Exceptional service, outstanding results.' Thank you for trusting us
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Time flies when you’re passionate about what you do! It’s hard to believe it’s been 8 years since I embarked on this incredible journey with Cue. 🚀 Some additions to slide 4: In the ever-evolving landscape of operations, the true trailblazers aren’t merely followers of established wisdom. They’re the ones who dig deeper, question assumptions, and fearlessly challenge the status quo. 🌟 For example, Michael E. Porter, His recent work sometimes challenges his own initial theories. Innovation thrives on questioning the familiar. 🤔 Shuji Nakamura, With 500+ publications and 300 patents, he exemplifies the spirit of continuous exploration. 📈💡 Jeff Bezos, Back in 1994, he dared to sell books online when the world was skeptical. Now, look at Amazon! 📚🌐 The key is to embrace Continuous Learning, stay curious! Invest time in understanding systems, processes, and trends. Be up-to-date, but don’t stop there—apply that knowledge to real-world scenarios. Recognize that change is inevitable. Be willing to unlearn and relearn when better information emerges, and like a scientist in the lab, always test your hypotheses. What works? What needs adjustment? If you’re still citing papers from 5 years ago, you’re just chasing a grade. Seek knowledge and site recent studies!
Today we'd like to introduce you to Shingai Sharlton Gunha, our Head of Technical Operations. Shings has been with the crew for over 8 years and was our very first hire. We mean it when we say we would not be where we are today without this guy. Learn how he earned his nickname as 'rider of the night', the ins and out of technical operations at Cue, how being a father has impacted his work (for the good), and more 👇 https://lnkd.in/dJMhJGUS
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Get ready to dive into this month's Family Meal! Join us as we catch up with Adam Chesak, a Senior Software Engineer, to explore his role and what he loves most about SevenRooms. Discover more in the comments below!
Family Meal: Employee Spotlight with Adam Chesak
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