Jordan Sitter Associates’ Post

Leaks can involve a significant amount of time spent finding the source. If technicians do not document each step involved in the troubleshooting process, claims can end up falling short on labor. Don't miss out on claimable time by making sure that each diagnostic step is documented in the repair description. #WarrantyTipWednesday #WarrantyClaimManagement

Learn how our authorised technicians can help you with your current repairs and suggest preventive measures to avoid any major future breakdown. Reach out now 🌐 https://lnkd.in/gTvcXk3S #authorizedtechnicians #breakdownprevention #repairandmaintain #preventivemaintenance #repairexperts #trustedtechnicians #uktechnician #experttechnicians #technicalproblems #electricalinstallation #electricalsafety

Generally, vacuum pickers operate in a similar manner, with troubleshooting being relatively straightforward. However, breakdown events can lead to missed steps and misidentified diagnoses. It is crucial to carefully assess the situation between the technician and mechanic to thoroughly understand the problem. Here is a step-by-step troubleshooting approach that enables technicians to methodically address issues for RCA. Making an external call to another source can be expensive if the problem is misdiagnosed. Stay Safe All!

Here is a quick protocol on the different kinds of SoftFoot one can receive on their motors and ways they can troubleshoot it. It's a great protocol to add to an inspection task list so the technician can reference what they are looking for during the maintenance. Also, great for new personnel to get them up to speed quick.

Have you noticed that not every post I share is all about how great we are or how peachy everything is? We try not to shy away from the real side of our business - the "underbelly" as I call it. Machines need ongoing care to stay in top form, which means regular maintenance and, occasionally we do have to dispatch an on-site repair technician. After all, we are not perfect - nor are machines. However, we do work really hard to keep customers informed with clear, consistent updates. We’re always quick to respond. I think that really matters. A speedy, appropriate, clear and concise response gives confidence to our customers that we are "on-it" swiftly and that we have their backs.

PULL ALL PARTS IN STOCK!!! I cannot count the times I have had to reschedule work, pull a technician off a job, and call a customer to let them know their machine would not be repaired as scheduled because the parts department did not pull all the parts in stock. This directly affects your customers' trust in you and their satisfaction with your service. As illustrated in my book Service by the Boxes, the little things will haunt you and destroy your customers' trust in you. Just to remind you, pulling all parts in stock is crucial for your operations. Let's stay focused and ensure we don't miss any part. This is a crucial part of your process and ensures you can deliver on our promises to our customers. 

Technician notes are a crucial part of every warranty claim but more information isn't always better. Ensuring that technicians are aware of what information is necessary and what is not will improve warranty claim filing. #WarrantyTipWednesday #WarrantyClaimManagement

One of the most common -- and embarrassing -- washing machine service call types is a no-power condition. It occurs when an uneven load causes the unit to shake and dislodge the power cord. The service technician arrives to discover the washer is unplugged.

4. ADDITIONAL TIPS: - CONSULT THE MANUFACTURER'S MANUAL:The manufacturer's manual will provide specific troubleshooting guidance for your hot runner system model. - SEEK EXPERT HELP:For complex issues or if you suspect deeper problems, consider consulting a qualified technician trained on your specific hot runner system. - PREVENTATIVE MAINTENANCE:Regular maintenance practices like seal inspection, cleaning, and proper assembly procedures can significantly reduce the risk of leaks. By systematically investigating these potential causes and following a logical troubleshooting approach, you can identify the root cause of the material leak in your hot runner system and take corrective action to ensure its proper operation.

Don't forget the following tips when preparing for one of our technicians to make a house call. This will prevent a delay in the completion of the service call. #ItTakesTips #TechnicianVisitPrep