R. Todd Barber’s Post

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Helping Enterprises and BPOs elevate insights from the contact center to the boardroom

Real-time agent guidance is changing the contact center game. How? Here’s a quick breakdown. ⬇️ 1️⃣ Real-time guidance is an #AI-driven process that captures and analyzes customer interactions while they're happening 2️⃣ By identifying specific words, phrases, emotions, and more, the technology can deliver suggestions to the agent to better handle customer interactions 3️⃣ These suggestions, such as how to manage a vulnerable customers or what marketing offer to present, can improve customer satisfaction and overall #CX Head over to the CallMiner blog to learn more. https://lnkd.in/g-ZMYUAv

Contact center success with real-time agent guidance | CallMiner

Contact center success with real-time agent guidance | CallMiner

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