Celebrating Marriott’s Global Customer Appreciation Week! This week, we honor and celebrate the heart of our business—our incredible customers. Your trust and loyalty inspire us every day to go above and beyond in creating exceptional experiences and unforgettable memories. At Marriott, we believe in building lasting relationships and providing unmatched hospitality. Global Customer Appreciation Week is a time for us to express our gratitude for your continued support and partnership. To our valued customers, thank you for being a part of our journey. #MarriottFamily #CustomerAppreciation #ThankYou #ExcellenceInHospitality #sankaranairobiautographcollection #marriottbonvoy
Sankara Nairobi, Autograph Collection by Marriott’s Post
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Monk-Turned-Entrepreneur | CEO & Founder, Bada Business | Business Coach to 100+ Top CEOs | 12x World Record Holder | Empowering Entrepreneurs with Gita-Inspired Leadership
Truly remarkable customer service goes beyond fixing bugs or offering discounts. It’s about leaving people with a positive memory of your business. I’m reminded of a story about the Ritz Carlton. A couple, both in wheelchairs, visited a beachside hotel to celebrate their anniversary. The staff built a temporary wooden ramp overnight from the lobby to the beach, creating an unforgettable dinner experience. This act of kindness made them lifelong advocates. As a business owner, I've learned that great customer service is essential. It's these thoughtful gestures that turn customers into loyal fans and ambassadors. How do you create lasting memories for your customers? #Customer #DrVivekBindra #BadaBusiness #Experience
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Unlock the secrets to stellar guest experiences! 🌟 Dive into our top 5 customer service tips and take your hospitality game to new heights. Ready to excel in service excellence? Continue Reading: https://hubs.la/Q02vRqjq0
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In the world of hospitality, customer service is everything! But what does it take to make your customers feel like royalty? We want to know what exceptional customer service looks like to YOU. Let's hear from the experts! Please share your thoughts below and let's spark a conversation about ✨𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲✨... #HappyCustomers #HospitalityUK #5StarService #HospitalityIndustry #AskTheExperts
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Business Development Manager | Client Relationship-Building @ JKFM Facilities Management
A thought-provoking read by Wil Guidara on customer care and the power of providing exceptional hospitality. Every decision should revolve around what's best for clients, customers, and the community. Wil demonstrates how any business can adopt a hospitality mindset to create extraordinary experiences. I recommend "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.
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Customer happiness and satisfaction are not just the results of meeting expectations, but the outcomes of consistently exceeding them. By listening to our customers, understanding their needs, and delivering value with every interaction, we create long-lasting relationships that foster trust, loyalty, and positive experiences 🥰🤗 Quality is not a quick or temporary fix it is a process of continuous improvement and I do it with full passion and love, am not providing service to "guests" but to "my guests ❤️" which makes the difference. https://lnkd.in/dSaB5wmT
🌟 A 10-star Review That Made Our Day! 🌟 We are beyond grateful for the positive feedback we recently received from a valued customer who stayed in our Becozy Basel Hotel. It's reviews like this that remind us why we do what we do! We are incredibly proud of our customer service team, especially Aicha and Maryem, for going above and beyond. Their dedication to our guests is what makes hostz different. ✨ Are you an independent hotel and are ready to elevate your customer care? Reach out to us for a consultation to learn how we can help enhance your guest experience. We’re here to support your journey toward excellence!
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Exceeding Customer Expectations in Hospitality: The Forgotten Art of Anticipation By Yvonne Izzo, Hospitality Specialist In the hospitality Industry, businesses often focus on meeting customer expectations, but in a world saturated with choices, simply meeting them is no longer enough. To stand out, hospitality businesses must go beyond this baseline. Yet, the common approaches to exceeding customer expectations - providing faster service, offering complementary amenities, or sending personalized thank-you notes - are becoming industry norms. What can truly elevate an experience in a way that delights and surprises? The answer lies in the art of anticipation.
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Professional Speaker/ Trainer *Helping organizations focus on delivering Hospitality and Service Excellence to create more storytellers for you* Bow-Tie wearer
Remember this- customer service can bring people into your company. The challenge we have today though is that no one remembers ordinary service. But showing and living hospitality...that will bring them back. #hospitalitymindset #customerloyalty #blacktieexperience
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Happy National Customer Service Week! 🎉 Recognizing and empowering your staff leads to exceptional guest experiences. When your team feels valued, they go above and beyond to welcome guests back time and time again. Let us take the burden of social posting. 👉 Learn about #iResponze social media services: iresponze.com #SocialStrategy #ReputationManagement #Hoteliers
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Elevate your hotel's customer service with these 10 tips with the help of guest messaging! From personalized interactions to quick response times and embracing guest feedback, discover simple yet powerful strategies to enhance guest satisfaction and loyalty. Read all of our tips here: https://buff.ly/3MT0tSp #CustomerService #Hospitality #HotelTips #GuestService
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Demi Chef De Partie at Radissonhotels
1moCongratulations! To Sankara for being the best hotel ever