Sonitor’s Post

In today's fast-paced world, excellent customer service is non-negotiable. Canned responses can revolutionize your contact center by: 🌟 Boosting agent efficiency 🌟 Ensuring consistent messaging 🌟 Speeding up response times Dive into our blog to learn about the benefits and best practices of using canned responses:

If you work in financial services, here are four ways that you can prioritize security and accuracy in customer communications: ℹ️ Keep up your contact databases with phone number contact, number type, activation status, and more to increase deliverability. 🔒 Send personalized bill reminders, balance alerts, and other confidential notifications to verified customer contact data. 👋 Send messages to customers where they prefer to communicate across SMS, RCS, MMS, WhatsApp, Viber, and email. 🌎 Maximize your messaging strategy options with a developer-friendly API that enables market and channel expansion.

Learn what the difference is between in network and out of network services.

Customers Say Self-Service Only Resolves 1 in 7 Support Issues 😟 A new Gartner survey of over 5,700 customers revealed a major disconnect when it comes to self-service. Get this - only 14% of customer service and support issues were fully resolved through self-service channels! Even for 'simple' problems, self-service only handled 36% of cases. Customers are clearly struggling to find the answers they need on company websites and apps. So what's going wrong with self-service? The main issues seem to be: 🔍 Customers can't find relevant content for their specific problem 🤖 Self-service tech is too rigid to handle complex queries 🤷♀️ Companies don't understand their customers' true needs

Knowledge databases are invaluable assets when managed correctly. The fact is that on average, customers lack the necessary knowledge in around 12% of all conversations. To avoid outdated material and facilitate easier knowledge management, you should base your knowledge database on customer inquiries. This makes it easier for agents to answer questions quickly and accurately, leading to better experiences for both customers and themselves

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Customer proxies reduce support costs by: (1) Gathering authenticating information; and (2) confirming the customer's intent. Companies that use ProxyLink's free tools receive these requests teed up and ready to be resolved. 

What does the future of branded calling look like? Our on-demand webinar provides proven steps to help your business better navigate today’s call ecosystem. https://lnkd.in/edURv3SK

What do customer have to say about your company’s service and product?? 1. Customers have consistently praised Leadscon Enterprises for our real-time leads and calls service. 2. They highlight our system's efficiency in generating high-quality leads that significantly boost their sales and outreach efforts. 3. Users appreciate the seamless integration of our platform with their existing workflows, enhancing productivity without added complexity. Additionally, clients value our responsive customer support, which ensures any issues are quickly resolved, maintaining smooth operations. Overall, Leadscon Enterprises is highly regarded for its reliability, effectiveness, and exceptional service quality, making us a trusted partner in their business growth.

What does the future of branded calling look like? Our on-demand webinar provides proven steps to help your business better navigate today’s call ecosystem. https://lnkd.in/ec7HwxcW