Sonitor’s Post

8 Signs That Your Team or Company May Not be a Customer First Team Dozens of sites and surveys, solutions, and software products have been devoted to customer first. And while your slogans, support site, and company all promote customer first, Cassius Rhue, VP of Cluster Experience at SIOS Technology Corp discusses eight signs that this may not be the truth.

How Can You Build Unbreakable Trust with Your Customers? The answer lies in the eCallMe! solution by Sevis Systems: 1) 𝐀𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜 𝐂𝐚𝐥𝐥𝐞𝐫 𝐈𝐃: Your customers always know who's on the other end of the line. 2) 𝐑𝐨𝐛𝐮𝐬𝐭 𝐅𝐫𝐚𝐮𝐝 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧: Safeguarding your customers from deceptive calls. 3) 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Consistently clear and secure lines of contact, boosting customer confidence. At Sevis Systems, we recognize that trust is the cornerstone of customer relationships. eCallMe! is meticulously crafted to strengthen this trust with every interaction. Reach out to explore how eCallMe! can transform your customer communications. #CustomerTrust #eCallMe #SevisSystems #ReliableCommunication #CustomerRelationships

Knowledge databases are invaluable assets when managed correctly. The fact is that on average, customers lack the necessary knowledge in around 12% of all conversations. To avoid outdated material and facilitate easier knowledge management, you should base your knowledge database on customer inquiries. This makes it easier for agents to answer questions quickly and accurately, leading to better experiences for both customers and themselves

What does the future of branded calling look like? Our on-demand webinar provides proven steps to help your business better navigate today’s call ecosystem. https://lnkd.in/eevxan3y

Learn what the difference is between in network and out of network services.

If you work in financial services, here are four ways that you can prioritize security and accuracy in customer communications: ℹ️ Keep up your contact databases with phone number contact, number type, activation status, and more to increase deliverability. 🔒 Send personalized bill reminders, balance alerts, and other confidential notifications to verified customer contact data. 👋 Send messages to customers where they prefer to communicate across SMS, RCS, MMS, WhatsApp, Viber, and email. 🌎 Maximize your messaging strategy options with a developer-friendly API that enables market and channel expansion.

What does the future of branded calling look like? Our on-demand webinar provides proven steps to help your business better navigate today’s call ecosystem. https://lnkd.in/e_K5gVj6

What does the future of branded calling look like? Our on-demand webinar provides proven steps to help your business better navigate today’s call ecosystem. https://lnkd.in/euJZ8s4Y

Do you struggle with how to end calls with customers? How do you signal to them (politely and professionally) that it is time to wrap up the conversation? This article shares some insight. https://ow.ly/E7Hj50SBuIm

Customers Say Self-Service Only Resolves 1 in 7 Support Issues 😟 A new Gartner survey of over 5,700 customers revealed a major disconnect when it comes to self-service. Get this - only 14% of customer service and support issues were fully resolved through self-service channels! Even for 'simple' problems, self-service only handled 36% of cases. Customers are clearly struggling to find the answers they need on company websites and apps. So what's going wrong with self-service? The main issues seem to be: 🔍 Customers can't find relevant content for their specific problem 🤖 Self-service tech is too rigid to handle complex queries 🤷♀️ Companies don't understand their customers' true needs