Steve Sellin’s Post

A great leader recognizes the importance of balancing employee satisfaction, customer satisfaction, and company profit. By prioritizing the well-being of employees and delivering excellent customer service, we can achieve long-term success and sustainable growth. Emphasizing these key aspects leads to increased productivity, loyalty, and profitability. I believe continue to focus on these critical components to drive our success and ensure a thriving future for team, customers, and company. Am I right?

Recently, I was asked why one of my former employees was so customer-centric. The answer was simple. He came from a company where customer focus was ingrained from the top down. The executive team was committed to customer satisfaction, and this dedication flowed through every team and individual. When a company’s leadership prioritizes customer service, it creates a culture where every employee understands the importance of putting customers first. This holistic approach not only enhances customer satisfaction but also fosters loyalty and long-term success. #CustomerService #Leadership #CustomerExperience #CompanyCulture #CustomerCentric

Quality Isn't Just a Department, It's a Mindset 💡✨ At GRIS, we believe that quality should permeate every aspect of your organization. Here’s why: 🔍 Consistency: When everyone embraces quality, you ensure a consistent standard across all departments. 🤝 Collaboration: Quality-driven teams work better together, breaking down silos and fostering innovation. 🚀 Continuous Improvement: A company-wide commitment to quality encourages continuous learning and improvement. 💡 Customer Satisfaction: Delivering top-notch products and services boosts customer trust and satisfaction. Make quality everyone’s responsibility. Let’s elevate your standards together! #QualityMindset #SoftwareTesting #ContinuousImprovement #TheGRISWay

“Happy Quality Month” It’s time to reflect that are we giving importance of Quality in a way of life. This year theme for World Quality Week 11-15 Nov’2024 is "Quality: from compliance to performance". The theme encourages companies to use quality principles to go beyond meeting mere regulations and standards. It also highlights how quality management can enables organizations: Drive innovation, Improve operational performance, Increase customer satisfaction, get new business and Navigate complex risks to improve top and bottom line🤝👍

CUSTOMER SERVICE JOURNEY IS SLIPPING: Too many of today’s leaders are letting the customer service journey slip. Budget cuts and shifting priorities are taking focus away from what truly matters—delivering exceptional customer experiences that build loyalty and drive growth. Loyal customers spend more per transaction, more per year, and refer more secondary buyers. Today's smart leaders are prioritizing the customer service journey and customer loyalty. They know they are the secret to success in today's business growth model. As a speaker… top requests are for 🔹Customer Service 🔹Team Building 🔹Sales – Jackie Rainforth

In our ongoing efforts to continue delivering exceptional service, we had the pleasure of speaking with Alexander Thomson about a topic that’s crucial for Fluent's Success : prioritising customer satisfaction and retention. Understanding the strategies and principles that guide our leadership is key for us, and we’re excited to share these valuable insights with you. Here’s what Alexander had to say: Question: How do you prioritise customer satisfaction and retention at Fluent? Answer:

Linking C-Suite compensation to customer satisfaction scores isn't new in the travel industry. Although it is a means to create ownership among leadership it is only one component of holistic culture change management program that creates ownership with the frontline troops.

We've all been there, swamped with tasks and client calls. Here's a tip: focus on your company's objectives instead of the specifics. Try saying, "Our recent project aimed at enhancing customer satisfaction, boosting our metrics by 10%." Highlight the results: "This strategy led to a 15% rise in customer satisfaction." Adopting this focus in communication not only shows your leadership skills but also amplifies your effectiveness. #executivepresence #productivitytips #leadershipskills #effectivecommunication

Client feedback is crucial for the growth and success of any business. It helps identify strengths and areas for improvement, guiding better informed decisions and enhancing customer satisfaction. We, at SALT - Star Anise Leadership and Training, consider client feedback to be a key component in creating a customer-centric approach that fosters loyalty and long-term success. Annie Tang Swati Karanjai Chris Tang Allan Campbell

I was reviewing some old presentations from 2018-2020 and I came across a slide that said "My Personal Why" It was in a slide deck where my team and I were presenting the case to use the Shingo Model as a roadmap for operational excellence in our company. I smiled because it still holds 1000% true for me today. Our employees choose to spend a very significant part of their lives linked up with our organizations and just as important as vision and mission, is how we respect their precious time away from family. Does it matter to us that their work is clear, simple, efficient, and free of unnecessary waste? When they express concerns and raise issues are they met with the same sense of urgency that you as their leaders expect from them when you bring a problem their way? We talk about waste in terms of how it benefits the customer, or our bottom line, but keeping our processes clean, clear, standardized and free of waste honors our employees and respects them just as much, and is just as value added as customer satisfaction and reduction in cost. Our people are the key to it all! Let's be sure to look towards excellence with them in mind as well. #OperationalExcellence #ContinuousImprovement #LeanLeadership #EmployeeEngagement #PeopleFirst #CultureOfExcellence #WasteReduction #EmployeeExperience