#TMCXTransformation | Join us in welcoming, Dilpreet Singh (CLMP™), Head - Loyalty CRM and Partnerships, ITC Hotels, as our eminent speaker at the 5th edition of CX Transformation Conclave 2024 – Delhi! #SpeakerProfile | Dilpreet is a seasoned Loyalty and Customer Experience professional with over two decades of expertise spanning industries such as Hospitality, QSR, and Retail. A certified Loyalty Marketing Professional from The Loyalty Academy (USA), he has played a pivotal role in designing and managing scalable loyalty programs that drive two key growth levers: customer retention and lifetime value. 📅 29th November 2024 📍The Lalit, Delhi Enquire now: https://lnkd.in/dbkhNckU | https://lnkd.in/dhSDCnxk Write to us at: contact@teammarksmen.com or visit our website for more info: www.teammarksmen.com Presenting partner: NICE Associate partner: Exotel Digital partner: Marksmen Daily Magazine partner: in Focus by Marksmen Daily Media partner: Business Standard Brought to you by: Team Marksmen Network #TMCXTransformation #CXDelhi #CXConclave2024 #CXTransformation #CustomerExperience #CXInnovation #DigitalTransformation #CustomerFirst #EmotionalIntelligence #TechAndEmotion #CustomerDelight #BusinessExcellence #DelhiEvents #NetworkingOpportunity #LearnConnectTransform #FutureOfCX #BeTheChange #TransformationJourney #InnovateToElevate #NextLevelCX
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#TMCXTransformation | We had a thought-provoking panel discussion on how the Experience Economy is reshaping consumer expectations, leading organizations to rethink their approach to customer engagement. Our panel, led by Akshay Yadava, Director, Unique Identification Authority of India (UIDAI), with panel members Ankit Tandon, CVP & Head - Digital Customer Onboarding, Max Life Insurance Company Limited Dilpreet Singh (CLMP™), Head Loyalty, CRM & Partnerships, ITC Hotels Gaurav Dua, National Business Head- Education Healthcare & Real Estate, Exotel Kunal Sharma , Head of Marketing & Business Head - Modern Trade & Ecommerce, KRBL Limited Niyati Sharma, Head - Kohler Experience Centers and Business Development, KOHLER India Pooja Verma, Corporate Vice President - Customer Experience & Grievance Redressal Officer, Canara HSBC Life Insurance Sherry George, Head CRM & Customer Loyalty - International Business, Titan Company Limited Sahil Sethi, Director Loyalty, JW Marriott, explored the importance of culture, consistency, and customer centricity in driving customer loyalty and creating memorable experiences. Stay tuned for more insights as we continue to shape the future of Customer Experience! Follow along with #TMCXTransformation to catch the latest updates! Write to us at: contact@teammarksmen.com or visit our website for more info: www.teammarksmen.com Presenting partner: NICE Associate partner: Exotel Digital partner: Marksmen Daily Magazine partner: in Focus by Marksmen Daily Media partner: Business Standard Brought to you by: Team Marksmen Network #TMCXTransformation #CXDelhi #CXConclave2024 #CXTransformation #CustomerExperience #CXInnovation #DigitalTransformation #CustomerFirst #EmotionalIntelligence #TechAndEmotion #CustomerDelight #BusinessExcellence #DelhiEvents #NetworkingOpportunity #LearnConnectTransform #FutureOfCX #BeTheChange #TransformationJourney #InnovateToElevate #NextLevelCX
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Thank you so much to Hussam Alghamdi for the kind words. As Hussam mentioned, everything you will learn in our Professional Diploma in CX is directly applicable in your CX role. Want to become a CX Professional like Hussam? Enrol in our course today here: https://hubs.la/Q02SvmZC0 Read the full testimonial here: https://lnkd.in/eW-5ycZh #testimonialtuesday #cx #cxleaders #professionaldevelopment
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Customer Advocate|CX Strategy|Service Excellence|Six Sigma (Green Belt)|Operational Excellence|Customer Journey Architect|CX Data Analysis|Omni-Channel Contact Centers|Change Champion
It was such an honor sharing my story and insights from what I have learned over the years. An actuary that became a CXer! #CXTransformation #CustomerAdvocate #MyCXStory
🌟10 Lessons We Learnt from Maureen Ndegwa’s story🌟 In a nutshell, Maureen’s CX Story was a combination of ceasing opportunities and divine alignment. Maureen reminisced on her college days when she was certain that insurance companies and audit firms were her only potential employers. 10 years down the line, three distinct industries later and Maureen has worked her way to leading diverse teams and major projects all in a bid to create exceptional customer experiences. We were glad to listen to her CX journey during our virtual breakfast. While her story offered a ton of insights, these were the top ten lessons we picked: ⭐ Customer Experience is more than just serving customers; it is the how and what you do behind the scenes to ensure seamless experiences. ⭐ Fundamentals within CX are constant; it’s the customer profile that changes. Of importance is how to fit everything in to maintain exceptional experiences for the customer. ⭐ There is beauty in working with professionals who are far along their journey. They show you how far you can stretch yourself and present an opportunity to pick a lot of learnings. ⭐ With innovation comes change; and change is not easy. When you change something you are disrupting something. ⭐️ Buy-in is not just at C-Suite level; it’s at all stakeholder levels. ⭐ In whatever role you are, you need to be intentional about giving it your all regardless.. ⭐ CX professionals need to come up with initiatives from the voice of the customer. You need to understand what is ailing the customer and figure out how to fix it. ⭐CX can not work alone. We need a lot of moving parts to be successful. ⭐ There can not be a C-Suite without a CX practitioner; the advocate of the customer needs to be in the boardroom. ⭐ CX professionals need to be part and parcel of any system being implemented within an organization. They need to look through it from end to end and ensure ease of use for the customer. You too have a chance to get your weekly dose of CX goodness on The World of CX Virtual Breakfast Conversations hosted by The CX Academy Africa. See you next Tuesday! 📅 Day: Tuesdays ⏲ Time: 7:30 AM - 8:30 AM (EAT) 🔗 Zoom Link: https://bit.ly/WorldofCX 💰 FREE !!! #CXChampion #CustomerExperience #TheCXAcademyAfrica #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote #AfricanCXStories #CXKenya #CX
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🌟10 Lessons We Learnt from Maureen Ndegwa’s story🌟 In a nutshell, Maureen’s CX Story was a combination of ceasing opportunities and divine alignment. Maureen reminisced on her college days when she was certain that insurance companies and audit firms were her only potential employers. 10 years down the line, three distinct industries later and Maureen has worked her way to leading diverse teams and major projects all in a bid to create exceptional customer experiences. We were glad to listen to her CX journey during our virtual breakfast. While her story offered a ton of insights, these were the top ten lessons we picked: ⭐ Customer Experience is more than just serving customers; it is the how and what you do behind the scenes to ensure seamless experiences. ⭐ Fundamentals within CX are constant; it’s the customer profile that changes. Of importance is how to fit everything in to maintain exceptional experiences for the customer. ⭐ There is beauty in working with professionals who are far along their journey. They show you how far you can stretch yourself and present an opportunity to pick a lot of learnings. ⭐ With innovation comes change; and change is not easy. When you change something you are disrupting something. ⭐️ Buy-in is not just at C-Suite level; it’s at all stakeholder levels. ⭐ In whatever role you are, you need to be intentional about giving it your all regardless.. ⭐ CX professionals need to come up with initiatives from the voice of the customer. You need to understand what is ailing the customer and figure out how to fix it. ⭐CX can not work alone. We need a lot of moving parts to be successful. ⭐ There can not be a C-Suite without a CX practitioner; the advocate of the customer needs to be in the boardroom. ⭐ CX professionals need to be part and parcel of any system being implemented within an organization. They need to look through it from end to end and ensure ease of use for the customer. You too have a chance to get your weekly dose of CX goodness on The World of CX Virtual Breakfast Conversations hosted by The CX Academy Africa. See you next Tuesday! 📅 Day: Tuesdays ⏲ Time: 7:30 AM - 8:30 AM (EAT) 🔗 Zoom Link: https://bit.ly/WorldofCX 💰 FREE !!! #CXChampion #CustomerExperience #TheCXAcademyAfrica #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote #AfricanCXStories #CXKenya #CX
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𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘀𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁! Loyalty and reduced churn top their 2024 CX strategies. At last year's CX Asia Week, we spoke with leading CX figures about their plans for 2024. A clear theme emerged: a focus on 𝙗𝙤𝙤𝙨𝙩𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙡𝙤𝙮𝙖𝙡𝙩𝙮, 𝙖𝙣𝙙 𝙧𝙚𝙙𝙪𝙘𝙞𝙣𝙜 𝙘𝙝𝙪𝙧𝙣. Customer engagement is so important as engaged customers are more likely to become repeat buyers and become brand advocates. 𝗨𝗻𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀! Download our Post-Show Report and discover the CX technology/area receiving the most investment and their annual budget allocations for CX initiatives: https://lnkd.in/grn2VdGA CX Asia Week connects you with industry decision-makers actively seeking the latest solutions. 𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗲 𝘆𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲! Be a CX Asia Week sponsor and connect with leaders interested in customer engagement, customer behaviour analytics, and customer data & analytics. Download our Sponsorship Guide (https://lnkd.in/g5QhNmNv) or email sponsorship@iqpc.com.sg to discuss a tailored package for your business needs. Let's elevate the customer experience together! #CX #CustomerEngagement #Loyalty #CustomerExperience #CXLeaders #CXAsiaWeek
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🌟10 Lessons We Learnt from Liz Okomba’s story🌟 Another week another CX Champion and we were more than excited to hear from Liz Okomba on her journey in pushing the Customer Experience agenda. The current Deputy Director & Group Head of Customer Experience, NCBA Bank offered so many insights but these were our top ten lessons: ⭐️The importance of aligning CX efforts to Corporate Strategy ⭐️The value of partnering; not just reporting ⭐️Selling WIIFM- What is in it for me ⭐️Creating a win-win situation for both the customer and the company ⭐️Tech is here to stay- take advantage of the genius ⭐️You cannot do it all ⭐️Question a lot; be inquisitive ⭐️Learn Learn- the power of upskilling ⭐️Do not get comfortable ⭐️Have Fun! You too have a chance to get your weekly dose of CX goodness on The World of CX Virtual Breakfast Conversations hosted by CX Academy Africa 🗓Day: Tuesdays ⏱Time: 7:30 AM - 8:30 AM (EAT) 🔗Zoom Link: https://bit.ly/WorldofCX 💰FREE !!! #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote
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🌟Building Loyalty using Hospitality Skills🌟 As a young hospitality professional, I learned that building loyalty and turning clients into regulars was more challenging than acquiring new ones. This insight shaped my career, and here’s some tips on how to achieve it: ✅ Personalize Your Interactions - No One Enjoys ‘Robotic’ Conversations ✅ Be Proactive & Anticipate Needs (Small Details Matter!) ✅ Create Memorable Customer Moments ✅ Communicate Warmly and Genuinely ✅ Be Consistent - Follow Standards Without Compromising Personality Do you have any further tips? :) #CustomerLoyalty #HospitalitySkills #CustomerExperience #RelationshipBuilding #ProactiveService #CX #CustomerSuccess
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well done
We celebrate you Doris Nturangi for successfully completing The CX Champion Training Program! Your positive spirit, commitment to service together with the knowledge you have gained throughout this program, will enable you to initiate positive experiences for your customers. Doris Nturangi, keep pushing forward as a true CX Champion! If you would also love to benefit from this intensive program or know someone who would benefit from the program, kindly register via the link below: 💭 Program: The CX Champion Online Training Program 📅 Duration: 6 Weeks ⏲ Time: 19:00 EAT - 21:00 EAT 🔗 Registration link: https://lnkd.in/dYTWZ3Zr #TheCXAcademyAfrica #MyCXStory #CustomerExperience #TheWorldofCX #CXconversations #CXquote #AfricanCXStories #CX #CXKenya Dr. Lucy Kiruthu Paul Kitemu Duncan Juma
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🔑 Loyalty is an integral part of the Customer Experience, so there will be no shortage of this topic at the CX OEX Summit on October 2nd! 🗓️ Together with loyalty experts, we’ll dive deep into how to manage loyalty programs, no matter what challenges retailers are facing. We’re thrilled to have Bartosz Żochowski join our panel! He perfectly captures the essence of loyalty: 💬 “Customer loyalty is not just a destination, but a journey that we shape with every interaction. It's the art of building lasting, valuable relationships based on trust and understanding of customer needs.” 💙 We're already looking forward to it, how about you? 🙌 #CXOEXSummit #CX #CustomerExperience #Retail #LoyaltyPrograms #Loyalty #OEXGroup
Join us on October 2nd for the third edition of the CX OEX Summit! 🚀 I’m thrilled to be part of this event and contribute to the discussion on how loyalty programs drive real value for businesses! 💲 This event promises to be an excellent opportunity for sharing experiences, networking 🤝, and exploring inspiring case studies 📊 along with engaging panel discussions 🎤. One of the main topics will focus on loyalty programs 🎯 and addressing concerns some marketers have about investing in them. Together with experts from Douglas, Intermarché, and Vision Express Polska, we’ll clear up any doubts—proving that loyalty programs deliver a solid return on investment 💸. #CXOEXSummit #OEXGroup #CustomerExperience #CX #Loyalty
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The Change Factory by e& has centralised data, resolved over 500 customer pain points, and reduced complaints by 50%, earning the United Arab Emirates Service Experience of the Year -Telecommunications and United Arab Emirates Employee Experience of the Year - Technology at the Asian Experience Awards 2024. Discover how this transformative CX journey is driving customer innovation and promotion. #AsianExperienceAwards #eandetisalat
