Tony De Leon’s Post

The Ripple Effect: Where Employee Experience Meets Customer Satisfaction A powerful realization from my years in customer experience: Happy employees create delighted customers. What do we get when we empower employees with: The flexibility to work in ways that suit their strengths, the tools and processes that remove friction, opportunities for growth and meaningful contribution, and a voice in shaping customer solutions? They naturally deliver: More intuitive customer experiences, creative problem-solving, authentic engagement, and proactive improvements. Think about it. A great customer experience story starts with an empowered employee who feels supported enough to go above and beyond. It's not just about training or scripts – it's about creating an environment where employees can bring their best selves to work, whether that's from home or in the office. Question for my network: What's one way your organization has improved customer experience by focusing on employee satisfaction? #EmployeeExperience #CustomerSatisfaction #WorkplaceCulture #Innovation #FutureOfWork

We talk a lot about customer satisfaction, but how often do we look at the experience of the people making that satisfaction possible? If the team behind the scenes isn’t engaged, motivated, or supported, it inevitably shows in how they interact with customers. A positive employee experience doesn’t just improve morale—it directly affects your bottom line. “If an average store could move from the bottom quartile to the top quartile in each of the employee experience metrics we studied, they would increase their revenue by more than 50% and profits by nearly as much…” The article is a reminder that if we want our customers to feel good about our brand, we need to ensure our teams do, too. Find it in the comments below. At Social Places, we’ve always believed this connection is key to driving better customer outcomes. How do you manage to create a positive employee experience in your organisation?

Customer satisfaction isn’t just about great products or fast service—it’s much about the people delivering that service. Want to create memorable experiences for your customers? Here’s a little something to think about: 🔄 Employee Happiness Drives Customer Loyalty: When employees feel valued and supported, they’re more likely to go the extra mile - enthusiasm and commitment shine through in every customer interaction, helping to drive repeat business. 🔄 Culture of Care = Exceptional Service: A workplace that prioritizes employee well-being fosters a culture of care – which naturally extends to customers, creating a genuine and thoughtful experience. 🔄 Retention Equals Consistency: Happy employees stick around longer, which means you have a knowledgeable, experienced staff interacting with your customers. 🔄 Contentment Can Drive Innovation: When employees feel secure and appreciated, they’re more likely to share ideas and take creative risks – often leading to unique solutions that delight your customers. The customer experience starts long before they interact with your brand—it begins with how you treat your employees. What else would you add about employees and their impact on customer satisfaction?😊 #EmployeeExperience #CustomerSuccess #Leadership #WorkplaceCulture #HRconsultant #customersatisfaction ********************************************************************************* I’m Beverly Hathorn, Owner of Strategic HR Consultants, Customer Service Leader, and Culture Curator. I believe that organizational culture is the soil where everything thrives. My passion is helping businesses cultivate this "soil" to nurture employees, ensuring they deliver outstanding customer support.

Investing in both employee and customer satisfaction yields numerous benefits for organizations. Satisfied employees deliver exceptional customer service, leading to enhanced customer experiences and increased loyalty. Positive word of mouth from satisfied employees and customers improves the organization's reputation and attracts new business. High employee satisfaction reduces turnover rates and boosts productivity, resulting in cost savings and improved performance. Additionally, satisfied employees contribute to innovation and creativity, strengthening the organization's resilience during challenges. Overall, prioritizing employee and customer satisfaction is key to achieving long-term success and competitive advantage. #EmployeeSatisfaction #CustomerSatisfaction #CustomerExperience #EmployeeEngagement #BusinessSuccess #CustomerLoyalty #CostSavings #Innovation #Resilience #CompetitiveAdvantage

Organizations with high employee satisfaction rates see a 12% increase in customer satisfaction – Harvard Business Review. Begin your CX transformation journey with Satori Consulting inc. by scheduling an initial consultation. We’ll discuss your business needs, CX goals, and outline a tailored roadmap for your CX enhancement. Visit our website to learn more: https://lnkd.in/g5F-pCBB

🌟 Discover the Core Pillar of Exceptional Customer Experience: Our Contact Center Team’s Experience! Dive into our blog article to learn more. 🌟   🔍 Uncover the essence: How the well-being of our contact center teams directly shapes the experiences we deliver to our valued customers. Explore how engaged and content employees translate into more positive and enriching customer interactions.   🤝 We delve deep into why investing in the welfare of our contact center teams extends beyond employee satisfaction. It's a winning strategy to propel customer satisfaction and loyalty.   📚 Read the full article to explore how the employee experience directly influences customer perception and satisfaction: https://lnkd.in/dQucdi4G   #CustomerExperience #ContactCenterTeams #EmployeeEngagement #CustomerSatisfaction  

The success of a business depends on two things first is customer satisfaction and second is employee satisfaction.. 😃😃😃 in today's world business are focusing more on customer satisfaction and creating those products and services which are according to the customer taste and preferences businesses who keep in mind the priorities of customer always leads to a successful business and customer is an integral part for business success.. Also employees are one of the main pillars on which success of a business depends so business tries to focus more on employee satisfaction by initiating the following steps: :)engage them in decision making :)providing opportunities for skill development of employees :) my providing them healthy work environment 😃😃 #businessworld #businesssuccess

From Passion to Product: How Employee Satisfaction Drives Quality and Customer Loyalty Imagine the difference between a product built by someone who loves their job versus one made by someone simply clocking in hours. The energy, attention to detail, and pride of a satisfied employee create a ripple effect, reaching customers and enhancing their experience. Ultimately, a satisfied workforce becomes a competitive advantage, fueling innovation and customer loyalty. Invest in your employees, and watch as their satisfaction translates into the quality and integrity of everything your company stands for. #EmployeeSatisfaction #QualityProducts #CustomerExperience #CompanyCulture #InvestInPeople

How Company Culture Influences Customer Satisfaction Company culture has a direct impact on customer satisfaction. Here’s how: Employee Engagement: Engaged employees provide better service. Consistency: A strong culture ensures consistent customer experiences. Values Alignment: Customers resonate with companies that share their values. Innovation: A positive culture fosters innovation and improves customer solutions. Trust: A trustworthy culture builds customer loyalty. A strong culture enhances customer satisfaction and loyalty. #WorkplaceCulture #CustomerSatisfaction #CompanyCulture #CustomerLoyalty