Tyrone Tan’s Post

There’s more C-suite talent than there are jobs. Don’t let unstructured hiring processes cost you. Because in this market, you can't afford to consider anything less than high-impact additions to executive team. In her latest Forbes article, Talentfoot's Founder and CEO, Camille Fetter, breaks down the key strategies you need to follow to hire the right C-suite talent to future-proof your business and excel in 2025. 📈 https://lnkd.in/eCiqhk3h

𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐟𝐫𝐨𝐦 𝟑𝟎 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 Over the last three decades, I’ve had the privilege of shaping the landscape of customer success through executive recruitment. The journey has been filled with learning and innovation, and today, I’d like to share some key insights that have emerged from this experience. Here are vital lessons learned from 30 years in executive recruitment for customer success: 1) The Evolution of Customer Success Roles: What started as basic support functions has evolved into strategic roles central to business growth. Understanding this shift has been crucial for identifying leaders who can drive change. 2) The Importance of Soft Skills: Technical skills are essential, but the real differentiators are soft skills—empathy, communication, and adaptability—which are critical for fostering long-term customer relationships. 3) Diversity Drives Innovation: Recruiting from a diverse talent pool has not only enriched the teams but also brought in varied perspectives that drive creative solutions and business success. 4) The Impact of Technology: Advances in technology have transformed how customer success teams operate. Embracing tech-savvy leaders has been key to staying ahead in this dynamic field. 5) Strategic Onboarding and Retention: The real work begins post-hire. Developing effective onboarding and retention strategies has proven essential for long-term leadership success and team stability. 6) Adapting to Market Changes: The ability to quickly adapt recruitment strategies in response to market changes has been indispensable for meeting the evolving needs of businesses and their customers. Reflecting on these years, it’s clear that the core of successful executive recruitment lies in not just filling a role, but in understanding and integrating the strategic, cultural, and technological needs of an organization. ________________________________ Are you looking to enhance your leadership team, or curious about trends in customer success recruitment? Let’s connect to leverage decades of expertise for your organizational growth. 📧 Email: Tyrone@HeyCS.com #CustomerSuccess #ExecutiveRecruitment #Leadership #BusinessGrowth #RecruitmentInsights #SaaS

Last Thursday, I had the pleasure of attending the Hiring Excellence Meetup organized by Productboard & Ashby It was cool to meet so many HR experts in one place! 👥 One of the topics discussed really stuck in my brain: What happens when a CXO suddenly requests the hiring of e.g. 40 engineers? This scenario perfectly illustrates the challenge of reactive versus strategic recruitment. 🧠 In my opinion, such significant hiring initiatives should ideally not occur in isolation but as a result of strategic discussions involving multiple departments—Sales, Product, Finance—and guided by top leadership like the CRO, CEO or Chief of Product. 🧩What I want to say is that recruitment strategy is just a piece of the puzzle and in healthy organisations leaders should not just “throw” hiring requests at HR and expect them to “dance”. Simultaneously, HR - or more precisely, Talent Acquisition - shouldn't just passively wait for directives, but should actively participate in the company’s growth strategy and anticipate future hiring needs. Oh, and if a sudden request disrupts your typical hiring focus, like needing a sales expert in a predominantly tech-oriented team (or vice versa), that's exactly when the value of specialised external partners comes in. 🔍 Because whether you need an IT recruitment agency or a Sales Recruitment agency, these experts can significantly reduce your time to hire, boost efficiency, help you to maintain focus and ensure you don’t miss out on the ideal candidate. 🚀 Anyway, all in all I really enjoyed the meetup and loved meeting Willem Wijnans, 𝓩𝓭𝓮𝓷𝓴𝓪 Gillarová, Zbynek Novotny, Viktoria Galik, Martin Bolek, and many others. I’m just a bit sad I missed Matt Slavik 🙂. And if you have reached this point, feel free to share how your organization integrates strategic planning into hiring processes? Have you found value in partnering externally to meet your recruitment needs? 💬 #RecruitmentStrategy #HiringExcellence #Leadership #StrategicPlanning #HRManagement #TalentAcquisition #BusinessGrowth #ProductBoard #Ashby

Hiring is tough. Getting people to show up is even tougher - especially around here! 👩🔧 Businesses 🏗 are feeling the strain. Job openings stay open, and even when filled, consistency is a struggle. We know finding the right person for the right seat is important not only for the business, but also for the employee; however, it goes beyond this. This isn’t just about finding the right talent—it’s about holding them accountable. Accountability doesn’t have to be a burden. With EOS, you can create clarity and structure so that employees know what’s expected of them and why it matters. As an Integrator, I help businesses set clear goals 📈 , build strong teams, and hold people accountable. With the right processes in place, you can create a system where employees understand expectations and show up ready to work. Small changes can make a big difference. Let’s talk about how I can help you. #hiring #accountability #team #consistency #expectations #integrator #eos

Transforming your organization into a top talent magnet isn’t easy, but it’s becoming more important for attracting top talent, as it helps your organization: - Open up a pool of outstanding options - Reduces the recruiting costs for your organization - Creates more interest and competition for job roles - By attracting the best candidates, it reduces the need for excessive pay In our recent interview with Gerry Gadoury, author of "Destination Employer," we discussed actionable insights and practical advice for achieving this. Here are some key insights from our conversation: - Recognize the Value: Smaller companies can easily implement changes and significantly benefit from becoming destination employers. - Avoid Common Mistakes: Undervaluing recruiters can lead to subpar hires. - Streamline Your Hiring Process: Efficient hiring processes and clear communication with candidates are essential for alignment with your company’s mission and values. - Cultivate a Strong Company Culture: Engage with employees to align culture with company values and mission. - Develop Effective Leadership: Take responsibility, support teams, and make tough decisions when necessary. - Set Clear Expectations: Communicate your commitment to new hires' success and explain the process to earn autonomy through performance. Investing in these areas can significantly impact your ability to attract and retain top talent. For an in-depth look at these strategies, read the full blog here: https://lnkd.in/d_YbrqQw #einstein #trailblazercommunity #trailblazers #salesforce #salesforcepartner #salesforcecommunity

Struggling to understand complex hiring processes? Check out our new hiring guide for enterprise leaders covering key areas to focus on in 2024. Whether you've been leading for years or are stepping into a new role, we've got you! Download here: https://lnkd.in/gh-zUd_7 From creating effective hiring strategies to integrating disparate tech systems, we’ve designed this guide based on our firsthand insights for enterprise leaders like you. 🌟 #talentacquisition #enterprise #azhiringguide

Stop Hiring Mistakes and Instead Build Winning Teams 💸 The cost of a bad hire can be brutal. What if there was a better way to assess talent and build high-performing teams? Ditch outdated methods and focus on the key to success: #collaboration! Move past outdated assessments like strength and personality tests and endless interview cycles. CollabGenius offers an innovative platform that combines an award-winning behavioral talent assessment with a scientific, high-performing team-building strategy. Discover People's Teamwork Role: Movie scenes reveal candidates' preferences and collaboration abilities. Data-Driven Decisions: Go beyond gut feelings! CollabGenius provides insights into the "who" and "why" behind top team players. Build Winning Teams: Imagine maximizing ROI by focusing on team performance. CollabGenius is perfect for: Recruiters Business Owners Anyone building high-performing teams! CollabGenius offers vital advantages: Focus on Growth: We recognize that people change and adapt. Team Focus: We understand how individuals work within teams. Reduced Bias: We strive to provide fair and equitable talent solutions. ⚖️ To learn more, contact us at hello@collabgenius.io. #HRTech #Collaboration #Teambuilding #FutureofWork #Executive Search #TalentAcquisition #biasfreeassessment #leadership

I Used to Think Hiring Was Hard, Now I See It as an Opportunity Hiring can be daunting, but it’s also a chance to build a strong, dynamic team. Here are three tips to turn hiring challenges into opportunities: 1. Focus on Cultural Fit: Ensure candidates align with your organization's values and culture. This creates a cohesive team that works well together and shares common goals. 2. Leverage Behavioral Data: Use assessments to understand candidates' strengths and how they complement your existing team. This helps place the right people in the right roles. 3. Prioritize Continuous Development: Invest in training and development for new hires. This not only boosts their skills but also fosters loyalty and long-term growth within your company. Embrace these strategies to transform your hiring process and build a team poised for success. Click here https://bit.ly/3KaVT0w to read the full article. #HiringStrategy #TeamBuilding #LeadershipDevelopment

At Melo Associates, we specialize in #CustomerSuccess and #Professional Services recruitment. We focus on all levels, from individual contributors to executive leadership within #SaaS and #Technology. 🔍 Our Expertise 🔍 💡 Full Service Recruitment: Melo Associates manages the entire hiring process, from sourcing to presenting vetted candidates who seamlessly fit your company culture and meet your strategic needs. We specialize in key roles such as: Chief Customer Officer (CCO) Chief Revenue Officer (CRO) Chief Operations Officer (COO) Chief Growth Officer (CGO) Implementation Specialists Onboarding Experts Project Managers Solutions Engineers Technical Account Managers Service Delivery Managers Program Managers Voice of the Customer Advocates Customer Success Managers Customer Experience Managers Customer Enablement Specialists Customer Operations Managers Customer Support Professionals Partner Success Managers Professional Services Consultants 💡 CCO Program: This program offers three solutions for leadership: Interim Leaders: Full-time expertise during transitions or critical periods. Fractional Leaders: Part-time executive guidance to drive strategic initiatives. Advisory Leaders: Long-term, part-time support providing specialized insights to navigate complex challenges and seize opportunities. 💡 Application Review Services: Enhance your candidate selection process with Melo Associates. We meticulously review all received applications and provide informed recommendations, ensuring you make the best hiring decisions. With our dedicated and thorough approach, we typically present just 6 submissions per hire, demonstrating our commitment to quality, efficiency, and a personal touch. Choose Melo Associates for a recruitment process that prioritizes excellence and aligns with your vision for success. Let’s build the future of Customer Success and Professional Services together. https://lnkd.in/eDWAAn5f

Unlock Your Hiring Potential: Data-Driven Strategies for Success As leaders, we know that hiring top talent isn't just a task—it's a critical strategy for driving innovation, productivity, and a vibrant company culture. Yet, traditional hiring methods often leave us mired in biases and subjectivity, resulting in costly mistakes and missed opportunities. So, how can we elevate our hiring practices? The answer lies in data-driven decision-making, behavioral assessments, and the integration of talent optimization tools like PI Hire. Here's a blueprint for success: 👉 Ditch the Resume Reliance: Resumes offer a narrow view. Dive deeper with behavioral and cognitive assessments to understand the true potential of your candidates. 👉 Structured Interviews: Consistency is key. Develop interview guides based on data-driven insights to minimize bias and enhance decision accuracy. 👉 Focus on Cultural Fit: Use the interview process to ensure candidates align with your company culture, enhancing team dynamics and reducing turnover. ✨ The benefits? Enhanced job fit, better team dynamics, and reduced turnover. Implementing these strategies is more than just an upgrade—it's a transformation. Curious to learn more? Dive into the full article below. Let's build high-performing teams that drive your business forward. #Leadership #Hiring #DataDriven #TalentOptimization #BusinessStrategy https://lnkd.in/gqHPd7-Z