Vera Skocic’s Post

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Customer Strategy | Digital Transformation | CX | Data | Loyalty | Growth | Personalisation

Did you buy three Christmas gift options for your partner/child/parent/friend in a panic, landing on one gift and planning to return the other two. You're not alone. After a hectic run to Christmas, Boxing Day sees most retailers gear up for the onslaught of product returns. This behaviour, known as "bracketing", is one of the reasons why returns have increased from 8% to 16% in just five years among US retailers. However the tide is starting to turn, with many brands now trying to make the act of returning an item difficult for the customer. Read more here https://lnkd.in/gsypEtQw How easy do you make the returns process for your customers? #customerreturns #customerexperience #retail

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