The "People Skills" Newsletters: Customer Service
Eric Garner
Author of 37 books on soft skills, founder of ManageTrainLearn and 6 e-learning websites, creator of 22,000+ e-learning resources, all free to access or download, owner of daily "People Skills" newsletter
#059: Online Course: Using Soft Skills to Turn Customer Complaints into Customer Triumphs
In today's "People Skills" newsletter, we're returning to our popular series of online courses. The course today is "Using Soft Skills..."
#063: Let Myra Golden Give You a Customer Care Masterclass
Today, on the "People Skills" newsletter, we're showcasing a set of videos from one of our most popular presenters, Myra Golden...
#105: Today's "Pop-Up" Course Presentation Is On "Customer Relations"
In today's "People Skills" newsletter, we're sharing with you one of our "pop-up" course presentations from our MTL Course Plans collection...
#114: How Bad Can Customer Service Get?!
Today, on the "People Skills" newsletter, we're looking at a topic which is at the heart of your business: customer service...
#115: How Good Can Customer Service Get?!
Today, on the "People Skills" newsletter, we're looking at a topic which is at the heart of your business: customer service. And, specifically,...
#129: Take Your Customer Service to a Whole New Level with Entrepreneur Kym Illman
Today, on the "People Skills" newsletter, we're featuring 12 videos from someone whom we have only recently got to know, Australian entrepreneur, Kym Illman...
#135: First, There Are Customer Care Habits. Then Skills. And, Finally, Excellence.
Today, on the "People Skills" newsletter, we're featuring 12 Customer Service videos from our friends at Canity. For those who don't yet know them,...
#150: Canity Customer Service Videos: Set 02
Today, on the "People Skills" newsletter, we're featuring a new set of 12 Customer Service videos from our friends at Canity. For those who don't yet know them...
#186: Take a Micro-Learning Journey Through Great Customer Service with Kym Illman
Today, on the "People Skills" newsletter, we're featuring the second set of videos from someone whom we have only recently got to know, Kym Illman,...
#228: Online Course: "How to Become a Customer Service Champion"
In today's "People Skills" newsletter, we're returning to our popular series of online courses. The course today is "How to Become a Customer Service Champion"...
#257: How to Train All of Your Staff to Become Skilled in Customer Relations By Using the "MTL One-Hour Course Plan"
Today, on the "People Skills" newsletter, we're showing you how easy it is to train your staff in soft skills without great expense or disruption...
#271: Get Everyone In Your Organisation Customer-Focused With These 10 Course Exercises
In today's "People Skills" newsletter, we're sharing with you our selection of 10 of the best course exercises for customer service...
#346: Read, View, and Do: Delivering Customer Service at 30,000 Feet
In 1982, SAS, the Scandinavian Airline, undertook a customer care programme for all its staff. They discovered that each day, throughout the world, there were over 50,000 occasions when staff interacted with customers...
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#347: Read, View, and Do on "Building Rapport With Others"
Of all the techniques available to the customer carer, building rapport is one of the most powerful. When you build rapport, you can transform impossible customer situations into ones with potential; you can turn uninterested browsers into keen prospects...
#372: Today's "Pop-Up" Course Is on "Handling Customer Complaints With Style and Flair"
In today's "People Skills" newsletter, we're looking at another one of our "pop-up" presentations where we give you a micro-course on a key workplace soft skill. Today, it's on "Handling Customer Complaints With Style and Flair".
#410: Use the "MTL One-Hour Course Plan" to Train Your Staff in "The Customer Promise"
Today, on the "People Skills" newsletter, we're showing you how easy it is to train your staff in soft skills without great expense or disruption to people's routines.