No Shadow Bans on Twitter Elon?

I was able to log on to Twitter without any issues this morning. Everything seemed okay. But my followers count started to drop. Running my daily analytical reports that I use to judge progress against certain hashtags revealed that I didn't appear where I should be. Oh no not this again!

Using a reserve account, my main account name was searched and responded to with that dreaded message again. No results for @jamesvgingerich. The equivalent of the old blue screen of death on old PCs. So until this status is removed on my account I am dead in the water. Nothing I tweet is being seen. No one can find me and if you are at all active in B2B social media no one is seeing me on reports. If your activity can't be seen on reports it looks like you are not working. If it looks like you are not working you are not fulfilling contracts.

All of this can negatively affect your business.

What's worse? No explanation from Twitter. Still worse? Twitter support for a case like this is absolutely worthless. You can't contact anyone. Work through their limited menu selections and you get nowhere. There is no phone number to call, no one you can direct message. No where to open a case.

Almost forgot to mention I am a Twitter Blue customer who still does not have the ability to post videos longer than 2 minutes and twenty seconds even though this is supposed to be one of the benefits of the Twitter Blue program.

I did tweet that out a couple of days ago asking if anyone else had experienced the same thing or how long they had to wait.

Could that be why I've been shadow banned? Raise a customer complaint and you're muzzled? Not a great customer experience. Or if it was for something else could the company have the decency to tell me so I do not make the same mistake again? If this action was taken on behalf of a user complaint should I not have the ability to find out who and be provided the opportunity to address it? The B2B social media influencer space is a competitive one and there is already a lot of tricks being pulled. Filing a phony complaint against a perceived competitor to get them shut down for a few days isn't out of the question when there is no review process in place.

I sincerely hoped that when Elon Musk purchased Twitter that these negative customer experience issues would be addressed. I was optimistic when I subscribed to Twitter Blue that a premium level of customer support would be made available. I guessed wrong.

Elon, no doubt that there are others just like me out there leveraging Twitter as a cornerstone to their social media brand or business. You must realize that if one cannot trust the cornerstone of one's business that your livelihood depends on; you need to reassess your strategy. You need to think about potentially moving away from Twitter.

The frustrating part about this whole situation Elon is that it has taken me years after hours work to build up my 117,000 plus followers... if I still have that many. All this effort that can be put in jeopardy by either the carelessness of an individual or worse still a poorly conceived bot. If you could have someone on your support team reach out to me it would be appreciated. If I could get access to the ability to post longer videos I would appreciate it. If you can explain how this happened to begin with that would be fantastic!

If this has happened to anyone else lately could you please let me know? Direct message me here or on Twitter is fine. If you have been through a similar situation on Twitter and found a quick way out of it... I am all ears!

Don't get me wrong. I'm still passionate about Twitter and still look forward to its improvements moving forward. I'd even be willing to volunteer on any sort of customer advisory panel free of charge or take part in customer focus groups. Whatever I can do to help Elon. I'm there.

The status quo though? It has to change. As a Twitter Blue subscriber I'm feeling all the wrong kinds of blue this morning.