Tech Talk Down Under | October '24

Welcome back to our monthly newsletter. We bring you good reads from our regional blog, case studies from Aussie and Kiwi customers, and Zoho product updates.

Join us at Zoholics!

Our annual user conference, Zoholics, is the best place to explore new products and discover best practices for the apps you already use.

One of the best things at Zoholics is our one-on-one sessions—you can register for a free support session with our team to go over any product issues or questions you have. Learn more and register.

Product updates

Here's a full list of product updates we've made since our last newsletter.

Free webinar: Automate Workflows with Zoho Forms and Zoho Flow

Join us on 5 November 2024 to unlock the power of automation. We'll talk about how to streamline your business workflows with Zoho Forms and Zoho Flow. Register now.

Product training

Our training team conducts online and offline training sessions. Check them out—they'll help maximise the benefits of your Zoho subscription.

Customer spotlight: Plenti

Plenti, a commercial loan provider, was in a rapid growth phase when they adopted Zoho. They were increasing their product offerings as well as their teams to manage demand effectively. Over the last seven years, Zoho apps have helped the team at Plenti streamline customer management, enhance data analysis, and maintain a high standard of customer support across all departments.

"Setting up the automation in Zoho has improved our speed and efficiency by tenfold, if not more. We're also writing a lot of business without too many additional resources, which is quite fantastic." — Jennifer Pope, Business Analyst, Plenti

Learn more about Plenti's use of Zoho One. This link will take you to a Zoho webpage where you can watch a video case study and read a summary of Plenti's story.

"So, do you have AI?"

We get this question all the time. Yes, Zoho has AI. But a more accurate question is: "What kind of AI does Zoho have?"

If you've been using Zoho for a while, you may have heard of Zia, our in-house AI tool. But unlike ChatGPT, Zia isn't visible. Instead, it's built into almost all of Zoho's products.

Let's say you have Zoho Analytics. Zia can analyse multi-year sales data to point out any anomalies that may need urgent attention. It can generate graphs and reports on demand. We call this conversational AI—where, for example, you can ask Zia to create a pie chart illustrating your revenue sources in the previous year.

In Zoho Writer, Zia gives you a readability score and points out potential similarities with other webpages so you won't be flagged by search engines. In CRM, Zia can analyse previous sales conversations to tell you the best time to contact someone. It can even tell you whether your contact is more likely to respond to a call, email, or text, making it easy for you and your team to decide on an effective course of action.

Here's more on how Zia works across your Zoho apps. If you have any questions about AI in Zoho, let us know in the comments and we'll be happy to help.

Thanks for sticking through to the end. Catch you next time.