Traditional Insurance Vs Insurtech
Has the game started?
In what fields?
While regulators IVASS and BANCA D'ITALIA are chasing digitalization, the new 5G and Blockchain revolution is knocking at the door.
I keep on thinking that insurance should become a service for consumer but how?
- Customer acquisition: Speed, Customer Service, Tailor Made Offer.
- Claim settlement: Paperless, Simplicity, Speed, Transparency, Complaints.
- Contract renewal: Rewards, Customer Care, Credibility, Value proposition, Up selling, Cross Selling
Some insights:
- My insurance provider doesn't know anything about me!
- I don't trust insurance companies!
- This platform doesn't work!
- Why is he offering me a house insurance? I don't own a house!
- I have been a loyal customer with no claims for the last ten years and they treat me like the last one. Next time I'll buy the cheapest insurance!
- I don't have time to read a PDF file with 30 pages in Aramaic. Why they didn't call me and try to help me out? I might have bought the policy immediately.
- I had a panic attack after the accident and they kept on calming me on the phone. They were really taking care of me. I would recommend everyone to buy an insurance by them.