Turn Guest Data into Memorable Stays with AI

As a hotelier, you have access to a wealth of guest data—from reservations to preferences and past interactions. The challenge is using this data effectively to create personalized, memorable stays. This is where Generative AI shines, transforming raw data into actionable insights in no time. 

Turning Data into Tailored Experiences

Imagine knowing all you need about a guest’s preferences, past stays, and interactions at a glance. With generative AI, this is not only possible but fast and easy. By consolidating data from different sources, AI enables you to deliver experiences tailored to individual guests. The result is personalized service that exceeds expectations.

Using Feedback to Drive Improvements

Guest feedback is invaluable, yet often underutilized. With an AI-powered tool like LasoExperience, feedback is analyzed in real time to reveal actionable insights. This enables your team to refine engagement strategies, address guest concerns efficiently, and continuously enhance guest satisfaction.

Anticipating Guest Needs

AI goes beyond responding to needs—it anticipates them. By analyzing past preferences and behaviors, AI helps deliver proactive touches, like offering a guest’s favorite drink upon arrival or recommending their preferred room type. These thoughtful gestures build loyalty and foster a sense of personal connection.

Empowering Your Team with Insights

Generative AI empowers hotel staff by providing instant access to guest histories, preferences, and behaviors. With these insights, teams can offer efficient, personalized service, from seamless check-ins to anticipating scheduling needs—all while enhancing productivity and guest satisfaction.

A Strategic Advantage for Hotel Growth

More than just technology, AI is a strategic asset for growth. With LasoExperience, you gain CRM/CXM capabilities, marketing automation, and sales enablement to maximize each guest interaction, driving loyalty and revenue.

Want to see AI-driven guest experiences in action? Contact LasoExperience

About LasoExperience: LasoExperience is a guest experience platform that helps hotels build meaningful relationships with guests. The platform fits in the guest journey right after booking, leading the guest through their stay from pre-stay communication, onboarding, mobile key, recommendations, offers, room upgrades, concierge service, follow-up and future bookings.