This week’s biggest CX stories

CX Network

Inspiration & Innovation for Customer Experience Professionals

Published Nov 15, 2024

The CX Network Weekly Round-up is the quick reads edition of our popular Wednesday newsletter. Each Friday we round-up our latest and greatest articles to bring you a bite-size bulletin of our recent news and analysis.

Here are this week’s top stories and interviews – have a great weekend!

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Francesca Di Meglio

Editor - Host - Producer

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I think customers should be concerned about downsizing of customer service departments. What do you think this will mean for the greater good for consumers?

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Insights from the community

Decision-Making

What do you do if you want to research a company before an interview?
Social Media

How do you learn about a company's values and mission before an interview?
Conferences

What do you do if you want to research a company before a conference interview?
Communication

What do you do if you want to impress the interviewer with your knowledge about the company?
Recruiting

What do you do if you want to show your passion and enthusiasm for the role during an interview?
Decision-Making

What do you do if you haven't researched a company before an interview?
Research and Development (R&D)

What do you do if you want to showcase your enthusiasm for research and development in an interview?
Journalism

What do you do if your interviewee is being evasive?
Strategic Communications

You want to work for a company, but why?
Problem Solving

What do you do if your analytical and logical thinking skills are put to the test in an interview?

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