J.D. Power Financial Services Intelligence

🏦🔒 How can banks improve fraud prevention while keeping customers satisfied? In this Q&A on Help Net Security, Jennifer White, Senior director of global banking & payments intelligence at J.D. Power, shares insights on: ✔️ Proactive fraud prevention ✔️ Balancing security with user experience ✔️ How AI can boost detection and loyalty 💡 Strong security = happier, more loyal customers. 🔗 Read more: https://hubs.la/Q030XWdY0 #Fraud #FraudPrevention #FraudProtection #Banking #BankFraud

As we wrap up the year, here are three critical credit card trends and how they are shaping customer behaviors! View the list: https://hubs.la/Q030hhLC0 #FinancialInsights #FinancialTrends #CreditCards #CreditCardTrends

❄️ Holidays are here, but financial health concerns persist. How can banks step up? #DYK 44% of U.S. bank customers are financially vulnerable this season? Despite efforts like fee waivers and micro-loans, many feel unsupported. Banks have an opportunity to rebuild trust by clearly communicating support services and empowering customers. More insights: https://hubs.la/Q0307x2w0 #FinancialHealth #Banking #RetailBanking #FinancialServices

How can banks and credit card issuers better protect their customers from fraud while building trust and satisfaction? In this episode of the J.D. Power Financial Services Intelligence Update, Miles Tullo is joined by Jennifer White, the architect of the latest J.D. Power research on bank and credit card fraud. Jennifer shares: ✅ Key findings on fraud trends, including higher risks for younger consumers ✅ The importance of proactive measures and guided "security center" experiences ✅ How banks can strengthen customer trust through timely fraud notifications Read more about the study: https://hubs.la/Q02_-sSY0 Watch the full video: https://hubs.la/Q02_-jBV0 #FinancialServices #CreditCard #Fraud

Congratulations to Capital One for ranking highest in overall customer satisfaction for a fifth consecutive year, according to the J.D. Power 2024 U.S. National Banking Satisfaction Study! Study insights: - Customers of major national banks feel more confident than ever in their bank’s ability to meet their needs and support them during tough times—boosting satisfaction and trust across the board. - Top Performers: For the third year running, Capital One, Chase and TD Bank lead in customer satisfaction. - Overall Improvement: Satisfaction with national banks is on the rise. However, there’s a notable dip when customers rely on self-service tools (like secure messages, websites, or mobile apps) for help or information. More study insights: https://hubs.la/Q02_vRkL0 #JDPowerAwards #Banking #RetailBanking #CapitalOne #ChaseBank #TDBank

Make sure to tune into this new episode of #FintechFridays as Brian Vieaux sits down with Bruce Gehrke to dive into the insights from the 2024 U.S. Mortgage Origination Satisfaction Survey! Key topics include: ➡️ The survey’s methodology ➡️ Why consumers are leaning towards personal interactions ➡️ The crucial role of early engagement in the home-buying journey ➡️ Satisfaction levels among first-time home buyers ➡️ Opportunities for loan officers to elevate the customer experience

Driving the adoption of wealth technology begins with prioritizing people. Learn how to tackle resistance to change, showcase tangible value and create user-friendly solutions that drive success. Get insights now: https://hubs.la/Q02-sfPP0 #Wealth #WealthTech #Investments #Tech #TechInvestments

Congratulations to American Express for ranking highest in overall customer satisfaction for fourth consecutive year, according to the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study! Insights from the study: - Mixed Small Business Outlook: 46% of small businesses say they’re better off than last year, 49% have seen no change and 5% feel worse off. Financially though, 49% are healthy, while 27% are vulnerable, 15% capital constrained and 8% cash constrained. - Rising Revolving Debt: 26% of small businesses are heavy credit users, with 63% of those carrying card debt also financially unhealthy. - Rewards Falling Short: While 49% value benefits like free shipping, priority boarding and expedited security at airports, only 36% say rewards help their business—the percentage peaks at just 40% among those without revolving debt. Brand scores and more study insights: https://hubs.la/Q02-5Nps0 #CreditCards #Credit #SmallBusiness #FinancialHealth

Bank fraud is rampant. Here are 8 ways to protect yourself. Nearly 30% of bank customers faced fraud last year, according to J.D. Power. Jennifer White, senior director of banking intelligence, warns, "It’s not just happening once." Shockingly, 45% of those affected experienced multiple incidents. Why? The rise of P2P payment apps and data breaches make scams more common and convincing. White adds, "You’d never hand $100 to a stranger, but that’s how P2P often works." Tips for bank customers to protect their accounts: 1. Visit your security center 2. Manage your passwords 3. Set alerts Use two-factor authentication and biometrics 4. Update your app 5. Go paperless 6. Don't share your smartphone 7. Watch out for scams (emails, phone calls, texts) For more insights and tips, check out the full article on USA TODAY: https://hubs.la/Q02-1NBr0 #BankFraud #Fraud #Scams #Banking #DataBreach

Wealth management clients in Canada value mobile apps and websites offering personalized advice and guidance, according to the J.D. Power 2024 Canada Wealth Management Digital Experience Study. 📊 Highlights: - 91% of full-service apps, 88% of full-service websites, 90% of self-directed apps and 88% self-directed websites deliver clean, modern designs with basic functionality. - But just 11% of full-service apps and 6% of self-directed apps offer proactive guidance and goal-setting tools. - 34% of self-directed clients say they “strongly agree” that they expect their wealth management firm’s websites and apps to help them meet their financial goals, yet 40% feel their firms fall short—considerably higher than the 30% of clients in the U.S. Great design is just the start—clients in Canada are calling for digital tools that deliver real results. Congratulations to these firms for ranking highest in satisfaction in their respective segment: Full-service wealth management: BMO Self-directed wealth management: Wealthsimple More study insights and rankings: https://hubs.la/Q02ZBhRW0 #Wealth #WealthManagement #Investment #DigitalExperience