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I love the idea of a suite, and this hotel has the best suites with real doors to close off the bedroom so one person can sleep while the other watches TV. There is s mini kitchenette with a small fridge, a sink, and a microwave and coffee maker that makes hot water, too. There was a nice walk in shower in a big bathroom. Housekeeping is hit or miss as it is in all hotels around the country. You have to ask! Breakfast was a treat at the omelet station on the first floor. Now, we'll be looking for Embassy suites whenever we travel.

A group of 7 stayed here. There were some great things about this resort and some not so great things. Great Things: The bartenders were all great, especially Angel and Alexis. The buffet restaurant staff, specifically Maria, she is simply the best. The pool area and lobby are both very nice, the nightly entertainment was also a lot of fun. The sand on the beach is fantastic, it’s like sugar and the water is warm but still refreshing, we even saw a few small sea turtles while swimming. The Not So Great: Some of our rooms. We all stayed in the Premium Level Oceanfront, some rooms were better than others. My particular room had a few issues, a very musty odor and a walk in shower with no door that caused the bathroom floor to get covered in water whenever someone showered. We voiced our concern but nothing was ever done. The rooms need to be updated.

Will come back again some day! Loved it!

Disappointing hotel. We had to change our room 3 times. The first room was very old and full of mould, bath was disgusting so I requested to change the room straight after our arrival. The reception ( I believe to be also manager) wasn't happy that we didn't like the first room but eventually she offered to us see another room. When we walked in to the room it was slightly better, the bathroom was newer but still not in great condition but the worst was the smell of mould and water leaking from the celling, we had to accept the room as apparently the was no other rooms available at the time. After spending sleepless night the in the horrible smell of mould we didn't want to put our child at risk and needed another room. Frankly there were newer rooms in the whole resort but not every guest was luckily to get a new room. After speaking to the reception third time (manager didn't ant to speak to us first and she was ignoring us) they gave us 3rd room but we had to give them ultimatum, either a new room or full refund. The third room was nice and clean and from there we would start enjoying our holiday. There are 3 pools and two of them are dirty only one pool was acceptable. Food choices wasn't great although the restaurant that you had to book separately where nice. We had a good time at the end but we won't be returning to this hotel.

It has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...

Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, parti

The hotel has a car at counter 35 at the airport exit, but there is a fee of 40 dollars for a family. Check out to the airport, there is also a car to send, but also pay 40 dollars per family. The wait time was very long when checking in. The waiters seemed to be very busy and very inefficient. The room sanitation is so-so, and the towels and bedding feel very old and not clean and white. But it feels very good after moving in. The hotel is very large and it takes two days to familiarize yourself with the environment. All-inclusive food and drink, including drinks, there are many restaurants with different dishes, very rich, and rich in seafood. There are also many small living rooms that provide food and drink during non-dinner times. In short, you can find food at any time. The beach and sea water are very beautiful. There are different large-scale show performances every night, which is surprising because I did not see the introduction of the show when I booked the room. All inclusive of eating, drinking and having fun at the hotel, a great experience. The test for the new coronavirus is provided free of charge the day before departure, and the result is obtained on the day of departure. You need to present the test result when you check in.