Booked this particular hotel as I wanted a pool. Although a little overpriced. Went to the skybar for a drink, no menus on table, was shown drinks menu in a electronic tablet, ordered a small tiger beer. Thought it was 50k, ordered another 1ltr tiger draught 250k, again overpriced, but thought would be easier. When asked for the bill was given total of 542,850! They charged 120 and 350k for the drinks, AND tax on top of that! Queried and argued with manager who agreed to give me 20% ”discount”. Paid in disgust, to sort out with hotel manager in morning. Aircon in room not cool at night. Called to have it looked at nothing they could do. They put up a sign on lift in the morning advising pool cannot be used until the following day due to a wedding! Had they told me yesterday pool was unavailable I would not have checked in!!!! Spent 2 hours with asst manager and telephoning manager, asking for a refund or extended checkout. Would not provide. Eventually agreed to extended checkout after a few hours. This hotel/bar falsely advertises facilities, could have advised pool not available, then STEALS from guests by advertising a price and charging something completely different. I have not experienced anything like this in any other hotel I've stayed in anywhere in the world. Ohh and today was advised doing lift maintenance, will be 30 mins, 4 hours later no lift, had to walk with luggage from 6th floor. No hotel staff assistance. Eventually got correct change from drinks money stolen AVOID AT ALL COSTS.
- Guest User
Great location and great staff. Rooftop bar is very nice. Recommend talking to the concierge Nikki at reception for any info, so friendly and very very helpful! Thank you to Nikki for helping with travel arrangements and organising tours!
- Guest User