Brookwood Inn Branson Map, Address, Transportation & Nearest Stations and Airport

When booking a stay for a Blue Green Resort presentation, I was given the option to upgrade my accommodations to Chateau on the Lake. Upon looking at their website I thought this would be way better than whatever hotel my family and I would have been staying in. We were wrong. Check in was easy. Chase at the front desk was the only good experience in the whole place. Everything in the hotel was very dated. I felt like I was in a Ramada Inn circa 2005. There were no places to get anything to snack on or drink without going to the bar or their candy shop which closes in the afternoon as they removed their vending machines. They did have $7 bottles of water in the room I guess we could have drank. Our room never got below 70° even with the air running all day set at 64°. My daughter and her friend wanted to go swimming in their 24 hour indoor pool after we got settled in our first night, but children under the age of 18 aren’t allowed in the pool after 10pm. So we went up to take showers and go to bed. We had forgotten to bring our shampoo. I thought no problem, but there was no shampoo in our room either. There was a place in the shower for it next to the conditioner bottle and body wash bottle they had hanging, but no shampoo bottle. I asked the front desk for some and they acted surprised that we didn’t have any. They said they’d have some right up but never followed through. The following morning, while the wife and I went to our presentation, my daughter and her friend went to their restaurant for breakfast. I gave them enough cash to cover taxes and tip. My daughter called freaking out that they gave her a bill for $56 dollars. They tried charging two 12 year olds for adult breakfasts. I asked to talk to someone who said 12 and over are adults. Then just gave the phone back to my daughter. I told her to show them that on the signage they have posted clear as day 12 years old is the cut off for children. My daughter called me again saying they took the $20 I gave her then charged the rest to my room. Not a call from the staff or front desk asking if that was ok. Just charging things willy nilly. We ended up having to leave earlier than expected due to my work. As we were getting ready to go, I asked the front desk manager for a baggage cart so we could bring our things down. She insisted that their door guy go with me to use the cart. I said no thank you, he wasn’t needed as I can load the cart myself. She then said well we only have a couple carts and hundreds of check ins, so she couldn’t let me use it. So my family and I carried our bags down on our arms instead. Staying at a deeply discounted rate would be the only way I would ever stay here again. Our room had we booked it directly through them for the same weekend would have been over $1,000. It definitely is not worth it. I have been in Comfort Inns with nicer amenities, FREE breakfast and nicer front desk managers.

Where to begin? It looks great on the outside. The lobby is spectacular. Staff is great. The view from our room was interesting, if you like looking down at traffic. I had high hopes for this place. It was a splurge that we usually don't do. I continued to be disappointed throughout the stay unfortunately. The room was underwhelming, especially for the price ($300). It felt drab and tired. The bed was worn out and had very little support. There were marks on the wall and I wonder if the place has ever been updated. Traffic noise was amplified and the doors slam. So whenever people would come & go, the doors would slam behind them. You could hear people talking in the hallway, kids yelling, which says the walls are thin. The balcony was cool but it was raining so we didn't get to enjoy it. The worst part of the stay was the prices. The room was high, but the restaurant was astronomical. $13 for a chicken sandwich (only) with shaved chicken on white bread, $8 for toast, $19 for a ”piece” of cake that could've fed 5 people. Plus 21% room service fee and $2 delivery fee. A white bread chicken & swiss sandwich and a giant piece of cake cost us $45. Plus whatever we tipped the delivery person. I know it's Branson and this was right by the Promenade. But we've stayed in this area before for less and a much better experience. Live and learn, the hard way.

Stayed two nights in Branson and enjoyed the HIEB-GMD. Building was well kept and clean. Good breakfast, and other than the young lady at breakfast, staff were friendly. Central location in Branson but tough to walk anywhere from here as it is very hilly. Scooters restaurant is right next door and quite good. Overall great stay, good value for the money.

We have stayed here several times and it is always clean, quite and well run. They are VERY quick is solving any problem if it should arrive. All the staff encountered served with excellence. I would highly recommend this Hampton as your Branson place to stay.

This is the third year we have stayed at Lodge of the Ozarks and look forward to returning. The staff is wonderful; rooms are clean, spacious, and comfy; breakfast offers a good variety and staff keeps tables and buffet clean at all times; nice common area with sofa and TV plus tables to play games, put puzzles together, etc.; adequate parking; and close to restaurants and entertainment. We didn't want to leave!