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Shopping is more convenient, the Chinese restaurant downstairs is awful, and the afternoon tea in the garden is OK. Said it is a suite, but it is not. Just a low screen separating the bed and the sofa to the suite? ! The room cleaning is done well. Breakfast is relatively monotonous

You just can’t go wrong with the Four Seasons. The staffs are very professional and everything was just perfect! The lobby bar has a huge Christmas tree. We had a drink at the bar and the cocktail was really good. Highly recommended

Can be an extra bed, we are 8 years old and there is no extra bed fee. But this time the hygiene is not good. On the day of the check-in, the bathtub in the room was all sand and stone. It was not cleaned. Waiting for the waiter to open the night bed, I asked for cleaning. In the evening, I went to the small garden to rest, and I ordered a glass of champagne. The waiter actually used a glass of water-filled glass (estimated to be washed and not dried) and poured champagne directly to me, hehe! The next day, the children will sleep more than 7 o'clock in the afternoon. As a result, the children's bed and the quilt are inexplicably wet. Later I went to the front desk and asked them to make better bedding. Very hurt. In such a good location, the rest of the hotel is very good, it is a sanitary situation, it is unacceptable.

After I booked Thompson Madrid, I stayed at the Thompson DC hotel, which was disappointing. I had thought to switch from the Thompson Madrid to the Hyatt Centric on Madrid (on Gran Via), but I’m glad I stuck with Thompson Madrid (just a block off Gran Via). Really great high -tech room (we were upgraded), wonderful breakfast in an airy location, and super-helpful staff (I remember Elvira at the front desk, Ale the doorman, and Karen, a great and cheerful server at breakfast). Excellent, well-designed shower. Welcome snacks and welcome gift also much appreciated. Rooftop was closed, unfortunately. Some construction in front of the hotel didn’t impact the stay, but when it’s complete, it will be additive. Rare, flawless experience. Would happily return.

We chose this hotel for it's central location and for what we thought was good value for money. We were not disappointed, in fact it exceeded all our expectations. From the moment we stepped into the lobby we were met by friendly yet not overbearing staff. Check in was efficient ant the special requests i had asked for were delivered without any problem and with discretion. The rooms were absolutely amazing, we had two superior rooms and i can honestly say they were the nicest rooms i have ever stayed in. Immaculately clean, well stocked and the comfiest bed ever. We ate in the cafeteria restaurant on the first night as we were tired from travelling, they do a 15 Euro menu which consists of three courses, bread and a drink (wine, beer or soft drink) which was of great quality and value for money, we enjoyed it so much we ate there the following two nights of our stay too. Break fast was of an equally high standard with a huge choice of both hot and cold offerings. The one thing that came across in this hotel was the staff, the were the most friendly and helpful i have cane across, nothing was too much trouble. I will only stay here when in Madrid in the future. Well done Liabeny.

Spain has lived in the most satisfying hotel. Although the hotel is not big, it is exquisite, the service is impeccable, the spare parts are full set of L'Occitane, and extra bath supplies and hand cream are given. The favorite photos are taken on the balcony of the room. Very Spanish style, breakfast menu can be single point, rich choice, highly recommended!

The service is average, but the location is good and convenient for visiting surrounding tourist attractions. The hardware facilities are average.

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

The environment of the hotel is very good. The lobby, restaurant, and garden are all elegantly and meticulously decorated, but the room is a bit crowded for us as a family of three, and the room facilities are average. My favorite is the restaurant, both indoor and outdoor, the restaurant environment and food are of high quality. In addition, the location is very good, very close to the main attractions in the old city (Madrid Royal Palace, Puerta del Sol, Plaza España), ten minutes walk, but please pay attention to driving, this is a restricted area in the old city. The service is good, the waiters are very warm and friendly.