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After the trip to Cancun, I felt exhausted. Marriott's magical operation was beyond my understanding. I booked a Club 91 King Room for the first night, and the second night renewal fee increased by 1,500, and I changed to a Seaview Deluxe King Room: 1) I booked a Seaview Deluxe King Room, but found it was a twin room when I checked in, and it was very humid. I didn't bother to ask the front desk to change it; 2) Club 91 offers a free SPA, but when I made an appointment, I was told that it was just a hand, which lasted for about a few minutes, without the body. I enjoyed it for nothing, but the hand was not needed; 3) When checking out, I checked out the Seaview Room first. The list showed 6 lines including room fee and various taxes, all on the bill. Fortunately, I could speak some English, so I asked the front desk one more question. They said that I had already paid other fees except the resort fee on Ctrip, so why did I have to pay? Then I checked; 4) When I settled the Club 91 bill again, the amount I had paid was not on the bill, but there was an additional mini bar consumption. I was so busy that day that I only drank 2 bottles of free water in the room, and then I checked again; 5) I asked the hotel how many pesos it would cost if I could help call a taxi to the airport? The reply was 700. I happened to see a taxi driver waiting for passengers. I asked him and he said 500, so I got in the car without hesitation. 6) I forgot a beloved dress in the room when I checked out. After I left, I found out that I forgot to call the hotel again. They said they didn’t see it. They swore that the dress was only worn in the hotel and never left the hotel lobby. I asked for a day, but they still said no. I still feel sad. Looking back, I don’t know if these are pitfalls or coincidences? The hotel front desk and Club 91 staff are very friendly, and the facilities, environment, outdoor swimming pool, and exclusive beach are all good.

*long review* short version. One of the best hotels we have stayed in. Customer service is top notch. Will go back. My wife and I got married there this past weekend and our experience was nothing short of spectacular. This sentiment is echoed by all of our friends and family that attended. We initially signed the wedding package contract with the Ritz Carlton so we had a few trepidations when we heard the news about Kempinski. Though we know of the brand's presence in Europe, we have never stayed in any of their properties. But since we didn't want to go through a another round of searching and negotiations with other properties, we decided to go ahead with it knowing, at least, that the hotel will be beautiful and well-staffed due to their Ritz Carlton roots. It was the best decision we made. From our first step onto their property to the last step heading back home, we were treated like royalty. They made us feel like we were the only guests in the hotel. In fact, my young niece shed a tear on the last day because she had so much fun and didn't want to leave. Our main contact was Jessica Perez, who coordinated our wedding and made sure that everything was in place and things ran smoothly. The front desk, bellhops and the concierge were all on point as were the cleaners, gym, pool and beach staff and servers. I do have to mention that wait staff for our reception were some of the best we have encountered, I didn't catch all their names but I do have to mention that Efrain and Alvaro of the Fantino restaurant ran things perfectly during the reception dinner. The hotel itself is very charming, which is often the code for ”old” and ”dated”, but in this case, we mean it to say that it is characterized by traditional elements (as opposed to modern). The furniture, fixtures and carpeting are more on the ornate and indulgent side, which gives the hotel a lot of character. The rooms are spacious and very clean. The sheets are of very high quality and the bed is comfortable. We also had a great balcony overlooking the beach. Some of the bathroom fixtures could use a slight upgrade but everything works and the water pressure was good (this is an important item for me). I have read some reviews about the price of their food. Was it expensive? Yes it was but no more than what is available in the area. But the food was quite good and a few of their dishes were really delicious Pretty much all of the restaurants in the resort zone charge US prices for food. You want cheap food? Don't stay in the resort zone. or go to the minimart down the street from the hotel where they sell 6 tacos for 99 pesos. They have a number of swimming pools and happy hour at 4 pm (2 for 1 margaritas). Towels are freely available and there is a section on the beach where they set up chairs (free) and tents (for a fee) for use. The gym is decent for a hotel and you can actually get in a good workout. Lastly, the customer service. I do think this is where the Ritz Carlton h

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

Excellent family stay. The staff are the true gems of this resort. The servers were kind, attentive, and funny. Effanio and Ernesto made us promise to come back soon. The entertainment staff is top notch. Alexander and Sergio were so great, we loved their games, especially the Spanish lesson! And Alondra and Abril in the playroom were so wonderful with our kids. They made them feel like such a big deal- our boys still talk about all 4 of them daily. The daily iced coffees and treats from the ice cream hut were such a big hit. Liga at the pool was so sweet and kept the drinks coming (even virgin “Dirty Monkeys” for our little guys). And the food was really wonderful- room service too! We had some trouble getting channels to load on our tv- and the gentleman who came to fix it sang us opera! We went for the scenery and the experience- but we fell in love with the staff!

Hotel is located at the north east point of Cancun *****, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service.

We ordered a studio with a kitchen. It ’s very convenient to cook. There is tableware. There is also a washing machine with a dryer. If you live a few days you can cook by yourself. It ’s very convenient. The hotel has a beautiful beach infinity pool. The opposite is Shopping mall, take a bus at the entrance of 12 pesos, one stop per person can go to a large supermarket and a lively market, if you have the opportunity to go again, you should choose this one

We loved it here Thankyou very much!!

We had a wonderful experience at La Luce Italian restaurant. The food was delicious, authentic, and well-presented. I enjoyed every bite of my meal. The service was excellent as well. Our hostess, Diana, greeted us warmly and seated us promptly. Our waiter, Ismaiel, was very helpful and interactive, checked on us frequently, and made us feel welcome. He also had a good sense of humor. The chef, Sergio, personally came to say hi and thanked us for dining at his restaurant. He was very friendly and professional. The manager, Rizo, also stopped by our table and asked us about our experience. He was very courteous and attentive especially to our dietary restrictions. Hats off to him for going all the way to Maxal to get 3 milk cake for us. I would highly recommend this restaurant to anyone looking for a cozy and satisfying Italian meal. It was one of the most memorable dining experiences I have had in Cancun

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a