We were very disappointed with our stay at this hotel. We arrived in our room to find a piece of the wooden door broken off and left in our room beside the door. We asked a member of the hotel staff that escorted us to our room if we could change rooms as it was generally disappointing but we were informed that the hotel was at full capacity, although there was a room available somewhere else. The hotel staff member was reluctant for us to stay in a different room. We then realised that our actual hotel room door did not lock. When you shut it, you could just push it right back open without a key. The room in general was dark and was not very clean. Having informed another member of staff about our room, she inspected it and apologised - she seemed shocked herself. She then put us in another room in a different building. When we arrived in the building it felt brighter and cleaner but when we opened the curtains, we were disgusted by the landfill waist view outside. In addition, we could not get hold of staff when we used our hotel phone and we tried multiple times, which is of course unsafe had there been an emergency. There was also no one to assist us at the main reception point on multiple occasions and we hit the bell a few times but no one responded. Again, this is unsafe in case of an emergency. The staff were generally unhelpful and felt pretty non-existent throughout our a stay, save for the few times we managed to have some interaction. We booked this hotel because it looked lovely in the photos, because of the reviews, and the Travellers Choice Award, and because it was advertised as having been renovated so we could not believe our experience. The reception areas are fairly nice with chic decor and there is a nice scent in the reception room that led to our first room, but besides that, there isn’t anything more positive to say. It also felt as though there was no real atmosphere. To put it differently: the atmosphere was pretty sad. A truly regrettable experience!
Stayed here for just one night. The ladies on reception who greeted us were absolutely lovely. I was a little nervous driving my rental car into the tightest space imaginable, but she directed me perfectly :) The hotel is well decorated, the room clean and the shower was amazing. Eggs and sliced meats/cheese for breakfast. Would definitely recommend this hotel.
- Guest User