Map5 Village Resort Map, Address, Transportation & Nearest Stations and Airport

Our family of 4 stayed at the Courtyard Hyannis for 4 nights. I wasn't sure what to expect as we had never visited the area before but had high hopes since we were staying at a Marriott property. The two biggest positives are the housekeeping staff who was extremely nice and the LOCATION. There is a Target, Trader Joes, full service Starbucks and mall right next to the hotel. The lobby- large, clean and very quiet. No free coffee or breakfast but they had a Cafe with a Starbucks sign. Note that this is not a full service Starbucks and they do not have a lot of the ”specialty drinks”. The lobby also has a free computer/printer if you need to print documents. It also has a market area if you need to purchase drinks, laundry items or things you may have forgotten-- but it is expensive! Walk to Target or Trader Joes and get what you need. Do not get it at the hotel! The rooms- the rooms have not been updated but the beds are comfortable. The wall paper is peeling, the bathroom could use a good overall, the AC needs updating because it is VERY LOUD. But important things to note for all travelers- rooms are clean, beds are comfortable, includes a refrigerator and microwave! The house keeping staff- so very nice. Every time we walked by they said HELLO or GOOD MORNING. We walked by several times throughout the day and they were actually CLEANING the rooms, removing beddings, wiping down the counters and vacuuming. The location is wonderful- we walked to Trader Joes to get food, the full service Starbucks and Target. The kids were able to go to the mall together or with friends and the mall includes lots of eateries. Another plus is the Cape Cod Creamery is right there by the hotel. The bad- the walls are very thin, the wall paper in the hotel lobby, rooms, hallways are peeling. We TV hardly ever had a signal, we could never find a channel that we could actually watch something on because it kept going out. We called for maintenance one day and he/she never came. Some of the rooms we walked by had a very bad (sewer smell). Friends who stayed in other rooms had the sewer smell problem that the hotel couldn't fix but gave them room air fresheners. This Marriott property was just average and needs an overhaul. But give the hotel a try- the beds are comfortable, rooms are clean and the house keeping staff so very friendly. There isn't much you can do about peeling wall paper, update the bathrooms, loud AC, thin walls unless the property does a full overhaul. But at least the people are very nice and kept the hotel clean for us.

I will say I have never given a trip advisor review or ever went back to the hotel to complain but we didn't have much of a choice. I have given the manager at this hotel 3 times to respond via email and received nothing so here we go.... We checked in late, 2 adjoining rooms which originally weren't available but they ended up accommodating, which was GREAT and much appreciated. OF course, my mother in law, daughter and niece opened up there comforters to find crumbled cheez -its (or something) similar. I called down and asked if we can make the bed with new sheets, she said of course and pleas know that points will get added to your account for this as it is so wrong that it wasn't cleaned. So we took the old off and got new, great, we move on! We were here for 4 days and in this 4 days the same room was not cleaned, beds made, etc. They do every other day which is perfectly fine BUT at least do it. Our joining room door was open so not quite sure how they missed it. So next time I went down, I said something about the cleaning to see if they could do it that day - garbage was overflowing etc. They said of course and apologized. Come back, still no cleaning and yet again... the front desk person assured me the manager will reach out to me so he gave me her card and information to email her. More than anything I wanted to manager to know what was happening. My mother-in-law pretty much eats only oatmeal everyday so by 8 am the oatmeal was gone so she was setting her alarm for 6:30 am and going to sit by herself and eat oatmeal before it ran out because there is only 1 cook in the back they couldn't replenish, once it's gone, it's gone! You can always wait on line for a waffle, but she doesn't eat that. Other than the one room mishap - which is HUGE to me, cleanliness is KEY to where we choose to stay and missing Oatmeal for breakfast unless you are super early the place is great and staff were wonderful. I am going to DING the Manager just because I tried to reach out 3 times via email in hopes for a response and didn't get it so that is really dissapointing. I wouldn't say NOT to stay here but I will say check the sheets really good and check under the furniture there was also a dirty plastic cup and empty snack bag (No, not the cheez-its).

The place is up and coming Home of the relocated Irish village The rooms are comfortable food is goin They are constantly updating the hotel and entering has been excellent Indoor and outdoor pool adjacent to a golf course Summers will be beautiful there

It was a very nice hotel. The staff are all kind and helpful. The location is just right. The room is at a satisfactory level.