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The location of the hotel is excellent, it is just 4 min walking from the main train station. The person at the reception when I arrived at the evening was very nice and freindly but the guy which was at the reception when I checked out very early at 6:30 am was kind of wired, he put two big dogs infront of the main door and asked me to leave the hotel from the employers door and there was a homeless guy sitting infront of that door, plus the guy was like wanna say go out indirectly so, he was kinda of rude and he just wanna finish talking and I wanted to leave my bad at the reception and he just took it quickly snd gave me the number. This guy was the only negative thing.

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

The reservation for my stay was made via my travel agent. This is not normally a corporate approved hotel and I now understand why. When making the booking the agent requested early check-in, but did not request guaranteed early check-in. That means if a room is available upon arrival one can check-in. If no room is available one has to wait until regular check-in time which in this case is 15:00. The hotel is located next to the trade and convention center. There are no events as yet due to the pandemic. The hotel is quiet. I arrive and ask to check-in and am told I could only do so as of the official check-in time. When I mention early check-in had been requested by my agent a second receptionist appears and confirms that rooms are available. She also proceeds to inform me that I need to pay a EUR 40 fee for early check-in. I challenged this and mentioned that no other hotel will charge such a fee if rooms are vacant at the time of the person arriving wanting to check in. The receptionist explains that staff had to work faster to ensure the room would be available for early check-in and hence the fee. As it turns out the room was last cleaned, aired and disinfected April 27th, a full six days prior to my arrival. Hence this fee is simply to rip off of guests. While the rooms are fine, the hotel is centrally located and well connected to public transport, this organized extortion means I will never book this place again.

It was my first stay in the hotel. The check-in was quick and friendly. I had booked the room in the morning in a short term. It was essential to make a Skylineview room. A few great photos /Videos. My room wish was very well met. At the end of the 38th floor walking. I was enthusiastic (see photos). I would have been upgraded as Marriott Bonvoy Gold Member. But I would have been to the other side. Since I wanted to photograph the Skyline I rejected. Deep garage (Q-Park WestendGate) was super. Also expensive with € 39 but a lot of space and not so narrow. But doesn't belong to Marriott. The chairs are driving super fast. I was still at the hotel restaurant/bar ”Champion's” evening. I had a Burger. He was OK; I had eaten significantly better. The service was a disaster. You had to wait long until drinks/eating were at the table. It also took pay. I had then photographed the sunrise in the morning. I was really good. I liked breakfast from the selection. I was there early in the morning at 7:00. The complete restaurant was unfortunately remarkable. I later got with that was a travel group there. Through this middle ” island” it was then extremely full in the gangs around. But it's not always like that. I would certainly come back.

This hotel has everything you will need in a home . Mini kitchen, ironing board, washing machine etc. so travellers, you can come to this hotel and rest with ease. Their breakfast is not up to standards but they are very friendly and you certainly will leave with a stomach full. I recommend this hotel to anyone visiting Frankfurt

The hotel is slightly older Meals are also very average After we arrived after a long-distance flight, we communicated with the hotel to see if we could check in an hour earlier. Because we had children, the hotel was very pushy and rigid. The reply was that if we wanted to arrive in advance, even just one hour in advance, we would have to pay to upgrade to a more expensive room type. At that time, I saw that there were still rooms available temporarily, which means that such an expensive hotel was unwilling to adjust rooms for us when there were rooms. They did not consider our feelings and just let our family sit in the lobby and wait without anyone caring. , the feeling is very bad!

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

Very comfortable, modern, new hotel. I felt welcome every time I walked in the door. Rooms are huge and well equipped. Take note the rooms even have cooking facilities so they're more like serviced apartments. I like that the building is small, so I don't have to take a long lift ride or walk very far to get to my room! The self service laundry facilities are very useful. They even provide detergent pods and have little waiting areas with beanbags and tablets in the laundry room! And there's laundry on every floor so you don't have to share with a lot of people. They have a selection of pillows to choose from. They even have umbrellas to borrow, although it's not advertised. I feel the location isn't very convenient though. The easiest way I found to get to Romer is an 800 m walk to the Frankfurt (Main) Güterplatz tram stop then number 11 tram. The Skyline mall nearby doesn't have many shops, but it has the essentials like a supermarket, pharmacy, and eating places.

From eight years ago to now, as long as the flange is the two hotels. Jumeirah or Roomers. There is never any disappointment. This time is no exception. Perfectly designed for the perfect hotel. The atmosphere makes people feel that this money is willing.