We stayed at Trisara for three nights and I only have positive things to say! Our experience started as soon as we landed at Phuket Airport. As we booked directly with the hotel, we were provided with a complimentary personal concierge upon disembarkation from our aircraft. We were through the VIP immigration lane, with our bags collected by a porter and in the SUV to the hotel in less than ten minutes! Had we not benefited from this service it would have taken us nearly an hour just to clear immigration. This made an excellent start to our holiday and was a taste of things to come. Upon entering the grounds of the hotel we were immediately taken aback by the beautiful sweeping drive and the verdant green foliage and trees which hugged it. We arrived into reception where we were warmly greeted by the hotel manager. A cool welcome drink, made using flowers from the hotel property, was provided. Sensing we were tired after a long flight, and we had a baby with us, we were offered check-in at our villa. I knew at this point this hotel’s service would be exceptional. Exceptional service means being able, among other things, to read the cues of your guests. You don’t even have to ask; you just know what your guests want. One such example is when you arrive at a hotel after a long journey, we just want to get to the room and skip the verbose introduction and tour of the property. No doubt sensing this was the case after a long flight with a baby, we were taken straight to our villa, where check-in was promptly performed. Exceptional. Our villa was beautiful and well appointed. The sea view was nothing short of stunning. We had lots of space for storing all of our luggage. Amenities including a cot, steriliser, nappy bin, baby bath and other helpful items were provided for our baby. The minibar was well stocked. The bed was large and comfortable. The showers were nice and the bathtub was huge. I cannot fault the villa. It was heaven! Having a baby, we could enjoy the pool while he was sleeping inside the villa. This was an excellent amenity and something we didn’t realise we would appreciate as much as we did until this holiday! The villa was also very clean and housekeeping visited twice a day. We ate in the hotel’s Thai restaurant twice, for lunch and dinner. The food and service were exceptional on both occasions. There is a very good selection of wine, champagne and cocktails. Having recently been refurbished, the food and beverage areas were beautifully designed and comfortable. Which brings me onto breakfast, my favourite meal of the day. There was a wide selection of breakfast options, including pancakes, eggs made to order, cinnamon French toast, fruit, Asian food, and pastries. As someone who is gluten intolerant, I was very well taken care of: the hotel made me gluten free cinnamon French toast with mango, cream and fruit; and gluten free pancakes with strawberry. The gluten free bread was very nice and even my husband enjoyed eati
- D D
2nd time staying here and I was equally as impressed as my first visit. This hotel is expensive but you get what you pay for. Incredible rooms, amazing views and awesome service. The food was great and the beach and pool were excellent. Tons of staff and everyone is super friendly. One of the best hotels I’ve been to. Will return
- Guest User