The hotel remains a good choice on the Upper West Side. The rooms are a good size and comfortable. Likewise, the staff is helpful and friendly. There ar plenty of restaurants nearby to choose from and the subway is just a few blocks away
- Guest User
Yes, the rooms of this hotel are beautiful. The room I was in (room 1) was spacious, very cool design, and comfy. But there were far too many negatives to make a stay here worth it, especially at such high prices. As the other reviews have said, there's no parking provided. There is a lot across the street, but it's an outdoor lot with no attendant. Evening hours start at 4 (when you can first check-in to the hotel), so when I tried to pay at the machine I had to choose to pay to park until 5 am or pay twice as much for 48 hours. I ended up having to book through park whiz, but the lot requires you to actually print out the pass to display which only worked because I was meeting a friend with a printer. The check-in is at the restaurant below the hotel, which felt a little awkward to walk into a nice and busy place with all my bags and try to flag someone down to get my key. I had booked with a third party that was supposed to include a drink at the restaurant as an amenity. This wasn't acknowledged when I checked in, but when I asked they were friendly about it. The door to the hotel is directly next door; it's a bit of a pain to lug your stuff up the stairs but I was only one flight up so not too bad. I had been worried about the train because of the other reviews, but room 1 was removed enough from it that it wasn't too bothersome. You could hear noise from outside and the room above, but again not so bad that it couldn't be covered up with white noise while sleeping. The coffee provided in the room looked like it would be good, but the directions for making it were extremely complicated and there was no cream or sugar. The products provided in the bathroom were a shampoo and two body lotions, but no conditioner or body wash which was a little strange. But honestly the room was cool and nice enough that I would have gotten over all of those inconveniences. Unfortunately at 4 am that morning I was woken up by some kind of work being done right below my room, and an extremely loud machine going off for long periods at a time. I could see cones set up on the street below, but it sounded like whatever was happening was attached to the building, and because of the thin windows and walls it sounded like banging all around and felt like the room was vibrating. This lasted for several hours. There is no one at the hotel after 12 am, and I had not been provided the emergency contact number for help after hours either before my stay or when I checked in, so I had no idea what to do or who to reach out to (under emergency contact on the hotel website it says call 911). I finally gave up on sleeping and just emailed the third party booking site to let them know what was going on and ask for their help in getting some kind of refund. I had luckily asked for checkout at 12 instead of 11 so I could sleep in a little once the noise finally stopped, but at exactly 10:59 someone started banging on the door and yelling guest services. I actually th
- Cehan89
