First time in Park City and I can't imagine staying anywhere else! Ada at the front desk stated she ”was there to make people happy”! The room was lovely and we are ready to buy the bedding and pillows. The food at the pool and restaurant (although expensive) was delicious, especially the Caesar salad and omelets. The servers especially Justin were extremely friendly and eager to please. For warned, at the pool, there is a 20% pool service charge (in addition to the gratuity), which we found unreasonable. So the same two salads were $10 more at the pool than at the restaurant. Lobby decor was beautiful especially the chandelier, which was apparently designed by a Utah artist. Pool area is gorgeous, two hot tubs, and the staff brings bottled water in a champagne bucket without asking. Among the best amenities is the free shuttle service that takes you down to main street. We used it quite a bit going to dinner and all the drivers, especially John were great. Coffee in the lobby each morning was nice. Never a wait for an elevator. Next time back in Park City wouldn't consider anywhere else.
Let's start with the positive. The staff is excellent; they were all very friendly, polite, and helpful. The food is also pretty good. And, if you traveling with young children it's a great place to stay. If you are traveling as an adult couple, think twice, and probably pass. This hotel is truly geared toward families with young kids. It's not a great place for couples. Even though they have 2 pools with 2 hot tubs, none are for adults only. All 4 were filled with young kids every day of our 5 day visit. They say one hot tub is for adults only but this rule is not enforced. I give the hotel 4 stars, not 5, even if you are traveling with kids. To me, The Ritz Carlton Bachelor Gulch in Avon Colorado is a 5 star hotel when traveling with young kids. The St Regis is nice, but it's not The Ritz.
