Let's start with good things first. The hotel is at a beautiful location, although a little farther, but away from the crowd and noise, at a peaceful place, a visually appealing huge property. The hospitality and demeanor, the behavior of staff is really great, they are very professional, humble and polite. The resort has multiple stay options, including cottages, cottage with a private pool and hotel like rooms too. The cottages look great, but since we wanted to book separate 2 rooms, online portals only provided options to book the Beach Cove side. We stayed for 3 days with a Senior Citizen and a 2 year old kid. Best part of the Stay - Food, Comfortable Rooms, Hospitality. Commute: Avoid the beach Cove side of properties, it is 3 floors below the ground level and very far from the main gate. You may have the partial beach view (can see it from 1KM), but the inconvenience and commute is not worth it. Only way to reach here is to walk and take an old lift. Which even though is good and always has a staff, inconvenient as the rest of the way is very hard to walk for a kid and senior citizen. They provide a van at times until the lift but you can be waiting a long time to get it or some times they can just say they don't have a van. Beach Access: The beach is quite far from the back gate and not as walkable as the reviews and descriptions make it seem. The back gate itself is far. Once you get out of the back gate need to walk far to get to the beach. No commute available and resort doesn't ***age anything to reach there. They expect people to walk. No empathy for senior citizen and kids. The gate access itself is limited till 6PM only, so if you are planning to watch the sunset at the beach, plan to come back walking 3-4KM to the main entrance from outside the property. It is difficult to find an Auto or other private vehicles too. Amenities: Kids play area, 2 pools, Trampoline, Good Restaurant, TravelDesk, Ayurveda therapy, consultation Food: Expensive! Low value for Money!! The Buffet is very costly and very repetitive and bare basic. For once or twice it is okay although you can't have this every day and night. No consistency, what you ordered and liked today, may be bad the next day. No empathy for special instructions like non spicy food etc. Desserts were good. Room service is terrible. The menu has very limited items, barely any options. They don't even provide plates, spoons and bowls and spoons enough to feed all the people. The Chapatis go hard as a Metal sheet in few minutes. Every order needs 2-3 follow ups to get it right. I posted this review although and the service difference on the last day was Humongous! Wish they could ***age crowd and pressure better. We had asked for some Food To Go on the last day, while they pleasantly arranged for the Lunch parcel, the packaging was terrible and the Khichdi spilled over the whole bag. Was embarrassing at the airport and flight, but we couldn't have just thrown it away, since i
- Guest User
Hi, We family (3 members) planned a vacation trip to Trivandrum and booked at Travancore heritage (3D/2N). From the booking till checkout , everything went well, especially the hospitality and ambience at the resort, which gives us a homely feel. Property is very nicely maintained and is very neat and clean( which is a requirement for us). We enjoyed each moments there, the scenic beauty, food, pool etc ; also each and every small requirements/suggestions was taken care by the staff and the ***agement on a positive note. Atlast we had a sad feeling that, 2N and 3D is too short 😀, next time need to plan for more days with extended family. All the best team for nice future of the property. Regards Basil
- Guest User
