Stamford Plaza Adelaide Map, Address, Transportation & Nearest Stations and Airport

We stayed in the luxurious 2-bedroom 2-bathroom apartment for 5 nights. It is new, gorgeous and well maintained. The rooms are spacious and well furnished. Just a couple of minor challenges. Check in has to be done at Meridien Hotel - fortunately quite an easy process. Perhaps the most challenging part was opening the garage door with Mobile Key - one has to disembark from the car to use the smartphone app. Luckily the lane is usually quiet, otherwise it can be stressful. Overall, it was a very pleasant stay. A home away from home like experience.

沒有中文服務，還是能為顧客着想的。對面dwell公寓的管理員有一個香港人有點差，**。適合能力強者。這酒店服務對比攜程來説，攜程就是小學生。

I was looking for a touch of special to celebrate my wife's 50th birthday. So I booked a room with a river view because I thought that would be nice to wake up to. Well, when we arrived, we had been upgraded to a 'suite'! We were blown away at this room, wall to ceiling views, dining room, bath, balcony. 'Pretty woman' eat your heart out. We didn't dine there as it was a Sunday night and not all of them were open but the facilities looked good. Staff were very professional and friendly at check in and check out. Very little surprises me these days. but EOS did. Thank you very much for exceeding our expectations and giving us an experience we will cherish forever.

The hotel is very conveniently located in the city center of Adelaide, surrounded by many supermarkets, pharmacies, cafes and restaurants, which is very travel-friendly. The hotel is a good choice in Adelaide, and we checked in early at 9:00 in the morning with our children, and only charged an additional fee of 15 Australian dollars, which I think is very reasonable.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

Have stayed in Adelaide many times for both business and holiday, and this hotel now will be my first choice. Great rooms and facilities, views, location, parking . Hotel restaurants are the best and great staff who are all friendly and go out of their way to help. You just dont get all that these days. Well done to all.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.