Botlhale AI

Merry Christmas! Wishing you a day filled with joy, laughter, and cherished moments with loved ones. 🎄✨

2024 has been a year of growth, innovation, and milestones at Botlhale AI! From launching new tools like Vela to celebrating academic achievements and team wins, we’ve had an incredible journey 🦾 Check out our end-of-year newsletter for all the highlights and a glimpse into what’s next!

As the year comes to a close, we’re taking the time to reflect on the strides we’ve made with our products in 2024. From empowering businesses with multilingual chatbots to transforming call centre analytics, we’re excited to share the highlights of our journey. 🚀 📊 VELA: After an official launch in 2024, VELA has already proven to be a game-changer for call centre analytics, with the release of Version 1.1, bringing new features and performance enhancements. 🤖 VELA Automated Agents: We’re gearing up for the 2025 launch, where we’ll take call centre automation to the next level with AI-powered, multilingual agents. 2024 has been a year of progress, collaboration, and impact. We couldn’t have achieved this without our amazing clients, partners, and team. We're looking forward to seeing what 2025 has in store for us! 🦾 #customerexperience #callcentreanalytics #conversationalAI #multiliingualism #customersupport

What an amazing time at our end-of-year function! It was wonderful to connect with everyone, especially getting to know Thabo & Khaya from our remote team and welcoming our new learnership interns. Games, good food, and great company – the perfect way to celebrate a successful year. 🦾

For our third speaky spotlight, we are taking a look back at Amogelang Tsetse's speaky that took us through the evolving Call Centre Landscape and how AI is transforming this space! 🚀 📞 Key Takeaways: 1️⃣ Streamlined workforce management with tools like SmartPeople & Evolve. 2️⃣ Smarter QA processes using sentiment analysis with tools like Exact. 3️⃣ Centralised data access via platforms like PinPoint to boost agent efficiency. 4️⃣ AI-driven personalisation that empowers agents to deliver exceptional service. We’re excited to see how Vela, our AI-powered Call Centre Analytics tool, continues to drive this transformation in the industry! 🦾 #callcentres #callcentreanalytics #customerexperience

Big congratulations Amogelang Tsetse 👏🏽 👏🏽 We're all so proud of you!

Earlier today, Thapelo Nthite spoke at the AI Connect Cape Town Workshop. It was an incredible opportunity to share Botlhale AI’s journey, and insights on how multilingual AI solutions are shaping the future of customer experience and driving inclusivity in technology. We’re happy to have been part of such a dynamic event, connecting with thought leaders, innovators, and tech enthusiasts 🚀

🌍🚀 𝐁𝐑𝐀𝐈𝐍 𝐃𝐞𝐥𝐞𝐠𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐚𝐩𝐞 𝐓𝐨𝐰𝐧: 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐀𝐟𝐫𝐢𝐜𝐚𝐧 𝐃𝐞𝐞𝐩𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐫𝐭𝐮𝐩𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐠𝐫𝐨𝐰𝐭𝐡 𝐚𝐧𝐝 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞 𝐭𝐨 𝐢𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬. Here’s a snapshot of BRAIN's latest immersion visit to #South_Africa, taking a delegation of 6 champions of its third cohort ToumAI Analytics and DeepLeaf (Morocco), APISentry (Nigeria), NextAV (Tunisia), Reme-D.Inc (Egypt), and Fluorobiotech (PTY) Ltd (South Africa), to explore the ecosystem and showcase their ventures during the Africa Early Stage Investor Summit 2024 Summit, gathering regional change makers investing in the future of the continent. Shoutout to the organizing team VC4A and ABAN, and Enkromelle Andrew and the whole team for being amazing hosts! What a dynamic and busy week it was! An appreciation mention to the organizing committee of the Cape_Town_Oxford_Pitching and Networking Event, Savant team, Thaheer MULLINS, for hosting us at the Savant Group office and for supporting our immersion efforts, The Knife Capital VC and the @Grindstone teams @Lucie Fink & @Catherine young for welcoming us and sharing sharing invaluable insights on VC cycles, transitioning from local to global markets, and actionable fundraising strategies. Shoutout to their amazing alumni startups: Botlhale AI (CEO Thapelo Nthite), AdaginTech (CEO Thapelo Nthite), and Locstat (CEO Sanjay Daya). A big thank you to @Malloron Nair Henri Zietsman from the @Disarptor and Amazon Web Services (AWS) teams for their warm welcome and insightful session on investment challenges, distribution channels, and scaling strategies. It was a pleasure meeting Duval Van Zijl from the Holocene VC, Dustin Strydom, Kirsten Miller-Duys Hyrax Biosciences, Marco Gian and Nick Roelofs, Yusuf Vawda from @UCT, Michelle Kleu, Nadia Ernest, Ethel Makovah from the Innovation City Cape Town. A special thanks to our ecosystem friends Nathaniel Witbooi, Nivesh Pather, Wayne Stocks, Brandon Paschal @sun.ac.za, Ross Rayne Vermeulen, Henry Rahmann, Thaheer MULLINS, Kate Hach, for their continuous support and to the partners making this possible. 🚀 Interested in joining BRAIN next cohort to be part of international immersions that can accelerate your startup growth? Applications for BRAIN 4.0 are now open! 𝐀𝐩𝐩𝐥𝐲 𝐛𝐲 𝐃𝐞𝐜𝐞𝐦𝐛𝐞𝐫 𝟏𝟎𝐭𝐡 𝐚𝐧𝐝 𝐬𝐞𝐢𝐳𝐞 𝐲𝐨𝐮𝐫 𝐜𝐡𝐚𝐧𝐜𝐞 𝐟𝐨𝐫 𝐚𝐧 𝐢𝐦𝐦𝐞𝐫𝐬𝐢𝐯𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐟𝐮𝐞𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐚𝐧𝐝 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧. 🔗 Apply now: https://lnkd.in/dRHs_3k4 BRAIN is an initiative run by Open Startup, in partnership with AfricaGrow, Digital Africa, AfricInvest Group, and MIT-Africa. #BRAIN4DeepTech #DeepTech #OpenStartup #HealthTech #Innovation #Africa #Startups #Investment

At Botlhale AI, we believe in building a digital world that welcomes everyone and for her speaky, Khutso Dithejane spotlighted exactly that! She took us on a thought-provoking journey into the world of accessibility with her "The Hidden Barrier: Why Accessibility Matters." She shed light on how accessibility goes beyond physical spaces, emphasising its importance in the digital world. From inclusive design principles to practical tools, this session was a reminder that accessibility benefits everyone. Key takeaways: 🔑 Accessibility is about designing products/services for all, regardless of ability. 📊 1.3B globally experience disabilities, 80% of which are hidden. 🛠️ Design tips: - Use colour contrast tools. - Add alt text to images. - Include captions in videos. - Communicate with plain language. Accessibility isn’t just about compliance; it’s about creating a welcoming digital experience for all. Let’s start baking accessibility into every step of our processes!

Agent turnover is one of the biggest challenges in call centres. What if you could change that? 🤔 Enter Vela, our cutting-edge analytics tool designed to create a supportive, performance-driven environment. With Vela, you can: - Identify and address root causes of agent dissatisfaction - Optimise schedules & improve work-life balance - Empower agents with data-driven coaching Happy agents = better performance, lower turnover, and a more successful business! 🚀 #callcentres #callcentreanalytics #qualityassurance #customerexperience