Onepilot

🚀 Podcast Alert: Onepilot x Shipup How does Onepilot have a 90% renewal rate? Hear our Expansion Manager George share the secrets of our smart support strategy on the latest Shipup podcast! Here’s a glimpse: 🔹 AI-Powered Support: Seamless, 24/7 care for 2M+ users. 🔹 Flexible Outsourcing: Scalable, per-ticket pricing for dynamic growth. 🔹 Localized Precision: Tailored service with cultural and linguistic expertise. 🎥 Get a sneak peek into key KPIs that elevate customer care. Discover these insights and more—link in comments! 🙌

Last week, the Onepilot team had an amazing time attending two exceptional events in London: Engage Customer and Call & Contact Centre Expo UK 🚀 A heartfelt thank you to everyone who joined us! It was a pleasure connecting with you and exchanging ideas to enhance customer engagement. 💜 Together, let’s continue to put the customer at the heart of everything we do! 🙌

What Oasis taught me about Black Friday and how you shouldn't treat your customers.. Earlier this year, myself and millions were pretty happy with the announcement of the Oasis reunion. One of my favourite bands, and like many people, more than happy to pay a premium (£100 or so) for a ticket at a once in a lifetime gig. Fast forward to sale date, it was a mess. Website crashing every 5 mins, being kicked out the queue having waited 12 hours and what was a terrible experience (let's blame ticketmaster for this one). Group chat was going mental. Nobody could get tickets and we were pretty much ready to call it quits. Luckily, a close friend managed to get through and buy 4 standing tickets at Wembley. The next few mins, we discovered this wild concept of Dynamic Pricing. Long story short, £80-£100 tickets were now £400 each. Like most, we bought them given the occassion. However let's be honest, if this isn't ripping of your customers and biggest fans then what is? Liam/Noel claim to not have known but let's be real.... Bottom line, during your peaks don't rip of your new or existing customers through false discounts, be transparent on everything and make sure all is working ahead of time. And... No customer will ever love you as a much as their favourite band... Incase you got this far on the post and wonder why I'm name dropping Oasis songs into a Webinar, a couple months ago as apart of DTCX, we did a 20 min session on 10 top tips for dealing with peak periods. Full webinar in the comments ⬇️ (albeit not that useful, at least until next year).

Client : Je cherche une entreprise fiable pour gérer le service client de mon entreprise. Une recommandation ? ChatGPT : J’ai la solution parfaite pour vous : Onepilot 🚀 Lorsqu’un client potentiel a demandé la meilleure entreprise pour l’externalisation du support client, ChatGPT a suggéré Onepilot comme numéro 1—et ce n’est pas un hasard Grâce à notre technologie propriétaire, Onepilot associe l'IA avancée à une touche humaine pour offrir des expériences client exceptionnelles, 24/7, en 35+ langues, avec plus de 2 000 agents freelances natifs Boostez votre service client avec Onepilot 🙌 .

The Onepilot team had a great time at the European Contact Centre & Customer Service Awards (ECCCSA) 2024! 🚀 Although we didn't win the "Most Effective Management of Peak Demand" category, it was a huge achievement to be listed amongst some of the biggest players in Europe. Congratulations to all the winners, teams, and nominees—let's keep the customers at the heart of what we do! 🙌

🚀 Onepilot reaches €25M ARR and turns EBITDA positive! 🎉 Our success comes from focusing on what truly matters: building a product that solves real customer problems, empowering our incredible team with our tech. Thank you all for being part of this journey. This is just the beginning, with much more ahead. Interested in how we achieved it? Check out the link in the comments. 🚀

🚀 Jonak & Onepilot, une collaboration réussie Nous sommes fiers de partager les résultats exceptionnels de notre partenariat avec Jonak, une entreprise familiale française renommée pour son savoir-faire unique et ses chaussures élégantes. 3 chiffres clés à retenir : 🎯 -6 min : de temps avant première réponse par mail vs 24h avant Onepilot. 🎯 +25% : augmentation du taux de satisfaction client (CSAT). 🎯 -9% : de taux de recontacte vs 32% avant Onepilot. Découvrez comment les agents Onepilot ont permis à Jonak d'améliorer leur gestion client, d’offrir une expérience d'exception, et de renforcer leur engagement auprès des clientes françaises. 👉 Découvrez notre success story via le lien en commentaire !

🚀 Pilots in London We’re thrilled to announce that the Onepilot team will be in London next week for two remarkable events : 14th Annual Engage Customer 🗓️November 26th | 📍 Stand 28 Call & Contact Centre Expo UK 🗓️ November 27th & 28th | 📍 Stand L74 Join us to discover how to center customer experience in your business strategy and harness AI's transformative power in customer care. We look forward to seeing you there! 🙌 👉 Check the link to register in the comments!

🏆 Félicitations à nos clients pour leur succès aux Élection du Service Client de l'Année France (ESCDA) 2025. Quatre de nos partenaires se distinguent : 🚄 SNCF Connect & Tech Catégorie : Plateforme de réservation 🔧 Speedy France Catégorie : Réparation automobile 📋 JCDecaux Catégorie : Transport individuel de personnes 🏠 HomeServe France Catégorie : Services à l'habitat Chez Onepilot, nous réinventons le support client pour le rendre plus humain, agile et efficace. Cette reconnaissance valorise l'excellence de nos partenaires et le travail passionné de nos équipes pour l'avenir de la relation client. ✨ Ensemble, nous transformons chaque interaction en opportunité de fidélisation 💙

🚀 Onepilot x Speakylink 📢 Nous sommes ravis de collaborer avec Speakylink, une solution d’assistance visuelle innovante pour les centres de contact. Leur technologie permet aux conseillers d'enrichir les interactions en temps réel via vidéo, chat, et bien plus encore, pour mieux contextualiser la problématique client et offrir un service plus précis et humain. Ensemble, nous nous engageons à offrir une expérience client exceptionnelle à chaque étape du parcours. Un grand merci à Speakylink pour leur confiance dans notre mission commune ! ⚡️