HAWK (Gozoop Group)

Smita Basu Roy, Head - Corporate Communications & PR, Godrej Enterprises Group, talks about Conscious Collective, an initiative created by the brand to create awareness and drive solutions towards better living. Smita tells Hardik Sampat, Sr Executive - Brand Solutions, HAWK (Gozoop Group), how working on Conscious Collective is one of her #BreakTheBox moments. Here’s more about the movement and how it is curated.  Watch the second segment of the episode here. Content: Priyanka Nair Production: Dharmesh Bhadra | Sandeep Amburle | Bhavesh Gulekar | Harshal Ichale | Akash Prasad #BreakTheBox is GOZOOP Group's flagship interview series, where we dive deep into the stories of entrepreneurs, future-ready marketers, growth hackers, and creative geniuses, who don’t just think outside the box, but break it.

Iyer Premkumar, COO, HAWK (Gozoop Group) shares his incredible journey with The Economic Times, from starting as an intern to reaching the C-suite. Prem highlights how staying with a value-driven company can lead to a fulfilling career. Find the link to his inspiring story in the comments below! Iyer Premkumar Rohan Bhansali Ahmed Aftab Naqvi Bansi Raja Amyn Ghadiali Janhavi Iyer Amisha Gulati

From Likes to Loyalty, from Comments to Connection. Anuj Gangodkar speaks with Social Samosa on why Gen Z’s digital-first mindset makes them a natural fit for Brand Reputation Management. He unpacks the role of social listening, proactive engagement, and the power of digital reputation. Tune in! https://lnkd.in/d65f2UZD

Nikhil Asopa, senior VP & head of customer service at Tata Digital, on why young leaders need to get their foundation solid, and keep empathy at the core while climbing the ladder.  He also has a special note for Iyer Premkumar, COO of HAWK (Gozoop Group) and his team. Don't miss that! 🎉 Check out the final segment of the episode. ⬇ Content: Priyanka Nair Production: Joel Jose | Dharmesh Bhadra | Vinay Rathor | Rahul Gawali | Harshal Ichale | Akash Prasad #BreakTheBox is GOZOOP Group's flagship interview series, where we dive deep into the stories of entrepreneurs, future-ready marketers, growth hackers, and creative geniuses, who don’t just think outside the box, but break it. #CX #leadership #leadershiplessons 

Nikhil Asopa, senior VP & head of customer service at Tata Digital, shares his insights on why organizations must foster a culture of change to drive growth. He also discusses in depth with Iyer Premkumar, COO of HAWK (Gozoop Group), how at Tata every customer feedback is considered a seed for great insights. Check out the third segment of the episode. ⬇ Content: Priyanka Nair Production: Joel Jose | Dharmesh Bhadra | Vinay Rathor | Rahul Gawali | Harshal Ichale | Akash Prasad #BreakTheBox is GOZOOP Group's flagship interview series, where we dive deep into the stories of entrepreneurs, future-ready marketers, growth hackers, and creative geniuses, who don’t just think outside the box, but break it. #CX #marketing #customermanagement

Nikhil Asopa, senior VP & head of customer service at Tata Digital, talks about the transformative power of consumer insights. In a chat with Iyer Premkumar, COO of HAWK (Gozoop Group), he discusses how Tata brands leverage empathy in customer responses to foster lasting connections. Check out the second segment of the episode. ⬇ Content: Priyanka Nair Production: Joel Jose | Dharmesh Bhadra | Vinay Rathor | Rahul Gawali | Harshal Ichale | Akash Prasad #BreakTheBox is GOZOOP Group's flagship interview series, where we dive deep into the stories of entrepreneurs, future-ready marketers, growth hackers, and creative geniuses, who don’t just think outside the box, but break it. #CX #marketing #customermanagement

In the new episode of #BreakTheBox, we have with us Nikhil Asopa, senior vice president & head customer service, Tata Digital. With 25 years of experience in the IT & ITeS industry, Nikhil has led several service innovations, and developed industry first CX initiatives at Tata Neu. In a conversation with Iyer Premkumar, chief operating officer, HAWK (Gozoop Group), Nikhil shares some of his career highlights; AI's influence on CX; how customer feedback can fuel innovation; his hot tip for aspiring leaders; and more. Nikhil also has some nice things to talk about us. 😎 Don't miss that bit out. 🔥 Check out the first segment of the episode. ⬇ Content: Priyanka Nair Production: Joel Jose | Dharmesh Bhadra | Vinay Rathor | Rahul Gawali | Harshal Ichale | Akash Prasad #CX #marketing #leadership

Gen Z is bringing a new set of values and priorities to the workplace, shaking things up in a positive way. Listen in to why Shweta L Srivastava, former chief customer experience officer, Tata Cliq, loves interacting with them. #BreakTheBox is GOZOOP Group’s editorial initiative — that will capture insights from conversations with those who are not just thinking out of the box, but breaking it. Host: Iyer Premkumar, HAWK (Gozoop Group) Content: Priyanka Nair Production & Design: Harshal Ichale | Akash Prasad | Dharmesh Bhadra | avnish yadav | Aniketh Shivashakthi #GenZ #marketing #culture

Artificial Intelligence (AI) will streamline and optimise customer experience (CX), which will allow brands to remove friction from the buyer journey, potentially generate more leads, and boost sales. Shweta L Srivastava, former chief customer experience officer, Tata Cliq, talks about this and AI's influence on CX with Iyer Premkumar, President, HAWK (Gozoop Group) Listen in. #BreakTheBox is GOZOOP Group’s editorial initiative — that will capture insights from conversations with those who are not just thinking out of the box, but breaking it. Content: Priyanka Nair Production & Design: Harshal Ichale | Akash Prasad | Dharmesh Bhadra | avnish yadav | Aniketh Shivashakthi #CX #CustomerExperience

In the ever-evolving landscape of customer experience (CX), artificial intelligence (AI) has become a beacon guiding businesses toward seamless interactions. Shweta L Srivastava, former chief customer experience officer, Tata Cliq, in a conversation with Iyer Premkumar, President, HAWK (Gozoop Group) talks about emerging technologies like conversational AI that will enhance CX better than ever before. Listen in. #BreakTheBox is GOZOOP Group’s editorial initiative — that will capture insights from conversations with those who are not just thinking out of the box, but breaking it. Content: Priyanka Nair Production & Design: Harshal Ichale | Akash Prasad | Dharmesh Bhadra | avnish yadav | Aniketh Shivashakthi #CX #CustomerExperience