At CX podden, we aim to expand people’s perception of Customer Experience and want to create positivity around this field. We know that customer experience goes hand in hand with employee experience. We think a broader and more holistic view might even replace terms like CX and EX: People experience – or human experience.
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What Netigate said!
As the year comes to a close, we'd like to share a heartfelt message about the moments that truly matter—those that connect us, inspire us, and shape our journey together. 🌟 Wishing you a joyous season and a bright, meaningful start to the New Year! 🌟 #seasonsgreetings #totalexperience
In this week’s episode, we dive into Helge Tennø’s journey into the world of CX, exploring how customer experience has evolved and why aligning customer needs with business strategy is critical. Together, we discuss the role of leadership, the power of data, and the challenges of operationalising CX across organisations. Thank you, Helge, for a great conversation!
Customer journey management adds the customer journey layer on top of the silos. It nominates a person to own the journey experience, orchestrating the work within the silos. #customerjourneymanagement #journeyorchestration #crossfunctionalcollaboration #customerexperience https://lnkd.in/dKZbkZJ6
This week, we chatted with Michael Brandt, CCXP, about transforming complaints into opportunities and building a customer-centric culture. ✅ Communication is 75% of complaint resolution. ✅ Consistency beats constant “wow” moments. ✅ AI needs purpose, not just hype. Thank you, Michael, for sharing your CX golden nuggets with us on The CXPod!
CX isn’t a power game. It’s about embracing a holistic approach. https://lnkd.in/d27WGZaQ #cxmindset #cxleadership #cxshorts
In this week's CXPod episode, Merete Medle and Joanna Carr CXAD (dip) chat with Mikkel Korntved, a seasoned customer experience and business development expert. Mikkel shares his insights on building a truly customer-centric organisation, addressing the gap between executive perceptions and customer experiences. He emphasises the importance of strong leadership, actionable customer insights, and financial justification for CX initiatives. Read on or listen in for a deep dive into customer loyalty, segmentation, and creating a culture that puts customers first. #customerexperience #cxstrategy #customerloyalty #customercentricity #leadership #voiceofthecustomer
The leaders making the greatest impact on customer experience are those reporting directly to the CEO or even The Board of Directors! https://lnkd.in/dzbcU_Ar #customerexperience #leadershipimpact #cxexcellence
How did Cisco win the Best Digital Customer Experience award at the European Customer Experience Awards 2024? Andrew Carothers, CCXP, reveals it’s about more than just adopting AI or going digital—read on to discover how they did it...
They both smiled carefully, Joanna and Merete as Andrew Carothers, CCXP from Cisco claimed that customers want a «digital first» experience. Because we know a lot of customers crave and miss human contact. But then he continued… Find the full episode where you listen to podcasts: The CXPod #cx #customerexperience #digitalfirst https://lnkd.in/dyNCi_Es
Mike Robinson insights are a masterclass in evolving CX to meet modern challenges. Whether it’s sustainability, data privacy, or employee engagement, his reflections inspire industry leaders. Here is our latest blog with a link to the episode.