PEP Health

We’re proud to share the next installment of our 2025 US Children’s Hospital Rankings, and this time we're focusing on Emotional Support 🎉❤️ Emotional Support is one of seven core experience domains we measure and benchmark across every US hospital and clinic. It reflects the compassion, empathy, and dedication of staff to meet the emotional needs of patients and their loved ones through some of life’s toughest moments. Connections like these are the foundation of trust. 🏆 Leading the way this year in Emotional Support, and cementing their place as PEP Health’s #1 Children’s Hospital for Overall Patient Experience in 2025, is Joe DiMaggio Children’s Hospital at Memorial Hermann Health System. 👉 Swipe to see what one parent had to say about their children's experience there. Other frontrunners in Emotional Support include: #2) Children's Hospital Colorado – Anschutz Medical Campus #3) Cincinnati Children's Burnet Campus #4) Johns Hopkins All Children's Hospital #5) Texas Children's Hospital All of our rankings at PEP Health focus exclusively on patient experience and are powered by over 35 millions pieces of unsolicited feedback shared by patients and loved ones online. See who else is leading in pediatric patient experience with our 2025 US Children's Hospital Rankings for Overall Patient Experience. Link in comments! To learn more, visit https://www.pephealth.ai/

The Care Quality Commission (CQC) recently attempted to shed light on patient experiences in Accident and Emergency (A&E), surveying over 45,000 patients and ranking NHS Trusts against a national average. While surveys like this offer some answers, they miss the immediacy and depth of real-time, unsolicited feedback – leading to conclusions about #patientexperience that can be overly simplistic or even misleading. In light of Dr Penny Dash's review of the CQC and the CQC's release of the 2024 Urgent and Emergency Care Survey, we’re sharing a different perspective: a deeper, data-driven analysis that uncovers the full picture of patient experiences in A&E across the NHS. 👉 Swipe for: • A more nuanced view of what matters to patients in A&E across the best- and worst-ranked Trusts. • Recognition for high-performing Trusts overlooked by the CQC rankings. • The actual top NHS England Trusts for A&E patient experience, based on unsolicited patient feedback. Based on our analysis, these Trusts are the ones leading the way for exceptional patient experiences in A&E in 2024: #1) Dorset County Hospital NHS Foundation Trust #2) Royal Surrey NHS Foundation Trust #3) East Cheshire NHS Trust #4) Calderdale and Huddersfield NHS Foundation Trust #5) Royal Cornwall Hospitals NHS Trust #6) West Suffolk NHS Foundation Trust #7) Torbay and South Devon NHS Foundation Trust #8) East Sussex Healthcare NHS Trust #9) Maidstone and Tunbridge Wells NHS Trust #10) Norfolk and Norwich University Hospitals NHS Foundation Trust 🏅 For access to the full report and rankings, DM or contact us at enquiries@pephealth.ai. Read Dr Penny Dash’s review here: https://lnkd.in/eYbYcHcp

That's a wrap on #NGPX24! As first-year attendees, we felt incredibly welcomed and inspired by the leading voices and innovators in patient experience from across the country. The event brought together health systems of all shapes and sizes—single-hospital organizations, large networks, rural, and urban systems. While their approaches to patient experience varied, some challenges were universal: • The need for more timely information • Turning vast amounts of healthcare data into actionable insights • Supporting small-but-mighty experience teams with the resources to make meaningful, lasting improvements At its heart, this work goes beyond the patient alone—it touches everyone connected to their healthcare experience. At PEP Health, we’re proud to provide technology that amplifies these voices, connecting what people are actually saying about their care to actionable insights that drive improvement. A special shoutout to the incredible Julie KennedyOehlert of ECU Health for being our introducer and guide at this year's conference. Julie and her team have been amazing partners, and their leadership inspires optimism about the future of healthcare. We’re excited to keep building and innovating in this space. #PatientExperience #HealthcareInnovation #PEPHealth

Day 2 at #NGPX24 is in the books. We're learning lots about the rapidly evolving experience space from so many experienced, passionate, and innovative #CXO leaders. It has been a privilege for us to attend and share what we are up to at PEP Health - filling the gaps with more real-time and relevant patient insights from unsolicited feedback and reviews. Several themes are emerging for us: • The connection between employee and patient experience (and if they are even distinct things) • Making better use of the incredible amounts of data that the healthcare industry generates • The importance of trust

Absolutely amazing 1st day at #NGPX24!!! I so enjoyed discussing the power of unsolicited consumer feedback and leveraging PEP Health’s Patient Experience Platform to drive insights to transform care delivery. If you have not yet explored the power of this VoC solution, I highly recommend you check it out. The platform uses AI tools to process and analyze over 35M public comments across 350K healthcare locations in the USA daily! Thank you Mark Lomax and Julie KennedyOehlert for a wonderful panel experience☺️

A great first day at #NGPX24! Mark Lomax was joined on stage by Aloha McBride and Julie KennedyOehlert to discuss how healthcare organizations can use patient feedback and insights (also known as "data") to better understand what their patients actually think. We've been inspired and energized by the opportunity to learn from leaders across the healthcare landscape—sharing insights on what works, what doesn’t, and how we can play a meaningful role in improving patient care.

#NGPX is nearly here! We're so excited to join this year’s incredible lineup of speakers bringing bold ideas and fresh innovation to patient experience. Our CEO Dr. Mark Lomax will be joined by Global Healthcare Strategist Aloha McBride, and Julie KennedyOehlert, Chief Experience & Brand Officer at ECU Health, for a lively fireside chat, exploring how unsolicited patient feedback completes the picture of patient experience. By tapping into this powerful source of insight, healthcare systems can understand what their patients actually think and build experiences where they feel truly seen and heard.

We’re happy to announce our 2025 US Children's Hospital Rankings for Patient Experience! 🎉👩🏫 These rankings are based on unsolicited patient feedback, gathered from online reviews between September 2023 and September 2024. To be eligible, hospitals must exclusively provide pediatric services and have received at least 100 reviews during this period. What sets our rankings apart is our exclusive focus on patient experience. Unlike other rankings that rely on specialist opinion or a range of clinical metrics, ours are defined by what patients actually think about their care – measured by one powerful indicator: the PEP Score. We feature the Top 10 US Children's Hospitals below: #1) Joe DiMaggio Children's Hospital at Memorial - Memorial Healthcare System #2) Children's Hospital Colorado – Anschutz Medical Campus - Children's Hospital Colorado #3) Lucile Packard Children's Hospital Stanford - Stanford Children's Health | Lucile Packard Children's Hospital Stanford #4) Cincinnati Children's Burnet Campus - Cincinnati Children's #5) UChicago Medicine Comer Children's Hospital - UChicago Medicine #6) Covenant Children's Hospital - Providence #7) CHOC Children's Main Campus - Orange - CHOC Children's #8) Nicklaus Children's Hospital - Nicklaus Children's Health System #9) Oklahoma Children's Hospital at OU Health - OU Health #10) St Christopher’s Hospital for Children - Tower Health Check out the full 2025 US Children's Hospital Rankings for Patient Experience here: https://lnkd.in/eBJmw89D "Our technology is unlocking a better understanding of patient experience for US hospitals, payors, and the entire healthcare industry," said Meghan Leaver, PhD, Founder and COO of PEP Health. "Our rankings reflect how hospitals actually use our platform: to better understand the 'why' behind the experience of their patients, to benchmark themselves against competitors locally and nationally, and ultimately to deliver better care."

We had a fantastic time this month at EY leadership workshop in Boston, focusing on the responsible use of #AI in healthcare and how major insurers can get more out of it for the benefit of patients. The event brought together leaders from across the US healthcare landscape to explore how AI can be used to tackle critical challenges in patient experience and health outcomes. It reinforced what we at PEP Health have long known: patient experience remains a broken component of US healthcare and the need – and appetite – for change is strong. To drive better health outcomes, patient experience must be at the heart of planning and strategy.   With AI evolving faster than regulations can keep up, organizations must stay focused on their goals and ask: • Does AI help us achieve these goals more effectively? • How “good” is good enough when it comes to AI? • How does AI compare to human performance? We’d love to hear your thoughts – what role do you see AI having in improving patient experience and health outcomes? And how can we make sure it’s used responsibly? Let’s keep this conversation going! Heather Meade Heather Bell (Drost) Abby Johnson Kat Zimmerman Sophie Campbell-Smith Fernando Morera William Thomas, CPA Jean Frohman Mark Lomax Rachel (Campbell) Edmunds

When a leading NHS hospital struggled to improve patient experience, it turned to our dashboard to uncover actionable insights and address key areas of need across the maternity journey. By analyzing unsolicited online feedback, our dashboard facilitated data-driven initiatives that significantly boosted patient satisfaction and staff morale. The result? A 30% year-on-year improvement in maternity experience ratings. Swipe to see how our dashboard made an impact. Read the full case study here: https://lnkd.in/gdqxyGwJ