Tactful

The contact centre market is evolving fast. Will your portfolio sink or swim? Discover how to stay ahead in our exclusive webinar for Contact Centre Channel Partners, on 16th Jan 2025, at 11:00 AM London time. Discover the key disruptions shaping the contact centre industry, learn actionable strategies to adapt and stay competitive, explore how AI and automation can transform your offerings, and gain expert insights with answers to your questions in a live Q&A.

𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗪𝗵𝗮𝘁'𝘀 𝗡𝗲𝘄 𝗮𝘁 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 🚀 𝗪𝗲’𝘃𝗲 𝗷𝘂𝘀𝘁 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 designed to help your team work smarter, not harder. From 𝗲𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 to 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗮𝗴𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘀𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿𝘀, our latest release is packed with features that make customer interactions smoother and more effective. 👉 Explore how these updates can 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: https://lnkd.in/dAF96m-e #CustomerExperience #CX #ContactCenter #TactfulAI #ProductUpdate

𝗦𝗵𝗶𝗻𝗶𝗻𝗴 𝗮 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝗢𝘂𝗿 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 𝗛𝗲𝗿𝗼𝗲𝘀! 🎉 At Tactful AI, we believe in celebrating the incredible people who power our journey. This month, we’re thrilled to honor those whose passion and commitment uplift our entire team. 🌟 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵: Jessica! 🌟 Your dedication and exceptional work have raised the bar. You inspire us to aim higher every day – thank you for your incredible contributions! 👏 𝗕𝗶𝗴 𝗮𝗽𝗽𝗹𝗮𝘂𝘀𝗲 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗻𝗼𝗺𝗶𝗻𝗲𝗲𝘀 Asmaa & Ahmed! 👏 Your creativity and hard work have left a lasting mark. We’re so proud to have you on this journey with us! Let’s keep pushing boundaries, supporting each other, and making strides together. Here’s to many more wins and shared successes! 💪✨ #TeamTactful #EmployeeRecognition #TactfulAI #PX

Kickstart Your Career in 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗤𝗔 with Tactful’s 𝗣𝗮𝗶𝗱 𝗜𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽 𝗣𝗿𝗼𝗴𝗿𝗮𝗺! 🚀 We are thrilled to announce our 𝟮-𝗺𝗼𝗻𝘁𝗵 𝗽𝗮𝗶𝗱 #𝗶𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 in 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗤𝗔, designed to equip you with real-world skills, mentorship, and hands-on experience. Starting 1st December in Sheraton, Cairo (Hybrid). ✨ 🎯 𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗧𝗮𝗰𝘁𝗳𝘂𝗹'𝘀 𝗜𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽? • Learn to design and maintain test suites for cutting-edge AI systems. • Collaborate in an Agile environment and master QA best practices. • Earn a stipend of 10,000 EGP during the program. 📢 𝗘𝗹𝗶𝗴𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Fresh graduates, available full-time, and eager to learn. 📝 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄: https://lnkd.in/dhYSSnZh Don’t miss this chance to grow with us—apply today! #QAInternship #TactfulAI #CareerOpportunity

𝗦𝗵𝗶𝗻𝗶𝗻𝗴 𝗮 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝗢𝘂𝗿 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜 𝗛𝗲𝗿𝗼𝗲𝘀! 🎉 At Tactful AI, we believe in celebrating the incredible people who power our journey. This month, we’re thrilled to honor those whose passion and commitment uplift our entire team. 🌟 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵: Passant! 🌟 Your relentless drive for excellence and dedication set the bar high, and we’re inspired by your impact every day. Thank you for making a difference! 👏 𝗕𝗶𝗴 𝗮𝗽𝗽𝗹𝗮𝘂𝘀𝗲 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗻𝗼𝗺𝗶𝗻𝗲𝗲𝘀 Aya and Zedan! 👏 Your hard work and talent have moved the needle, bringing fresh ideas and energy to our mission. We couldn’t be prouder to have you with us! Let’s keep pushing boundaries, supporting each other, and making strides together. Here’s to many more wins and shared successes! 💪✨ #TeamTactful #EmployeeRecognition #TactfulAI #PX

🎉 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗡𝗲𝘄𝘀!   We’re thrilled to unveil our 𝗻𝗲𝘄 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 & 𝗿𝗲𝗳𝗿𝗲𝘀𝗵𝗲𝗱 𝗯𝗿𝗮𝗻𝗱 at Tactful AI! 🥳🎉 This isn’t just a fresh look—it’s a showcase of the 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 and 𝗿𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝘂𝘀𝗲 𝗰𝗮𝘀𝗲𝘀 that Tactful AI offers to 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and 𝗯𝗼𝗼𝘀𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻. 🚀   Discover how our platform can help you streamline your operations, deliver better experiences, and drive real results.   Want to see how Tactful AI can transform your customer service? 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗻𝗲𝘄 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 and 𝗯𝗼𝗼𝗸 𝗮 𝗱𝗲𝗺𝗼 𝘁𝗼𝗱𝗮𝘆! 👉 https://tactful.ai/   #AI #CustomerExperience #CX #CustomerService #TactfulAI #BrandRefresh

𝙀𝙢𝙥𝙤𝙬𝙚𝙧 𝙮𝙤𝙪𝙧 𝙖𝙜𝙚𝙣𝙩𝙨 𝙩𝙤 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤𝙤𝙡𝙨. 𝙏𝙖𝙘𝙩𝙛𝙪𝙡’𝙨 𝙐𝙣𝙞𝙛𝙞𝙚𝙙 𝙄𝙣𝙗𝙤𝙭 𝙜𝙞𝙫𝙚𝙨 𝙖𝙜𝙚𝙣𝙩𝙨 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙩𝙝𝙚𝙮 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙢𝙖𝙣𝙖𝙜𝙚 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣𝙨 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨𝙡𝙮 𝙖𝙣𝙙 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩𝙡𝙮. 𝙃𝙚𝙧𝙚’𝙨 𝙝𝙤𝙬 𝙞𝙩 𝙝𝙚𝙡𝙥𝙨: 💬 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Handle messages, calls, and chats from multiple channels in one easy-to-navigate inbox, reducing response time and improving customer satisfaction. 🔄 𝗦𝗺𝗼𝗼𝘁𝗵 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻𝘀: Easily transfer conversations between agents or teams, ensuring customers get the best support without repeating themselves. 📋 𝗤𝘂𝗶𝗰𝗸 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲: Save time with ready-to-use templates for common queries, so agents can focus on more complex customer needs. 🔍 𝗖𝗼𝗻𝘁𝗲𝘅𝘁 𝗮𝘁 𝗮 𝗴𝗹𝗮𝗻𝗰𝗲: With a clear view of all active conversations and past interactions, agents can deliver personalized service quickly and accurately. With Tactful, agents are more than just responders—they’re empowered problem solvers, equipped to handle any situation with confidence and efficiency. #CustomerService #CustomerExperience #ContactCentre #AI

𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝘁 𝗧𝗮𝗰𝘁𝗳𝘂𝗹 𝗔𝗜! 🎉 We are thrilled to recognise our outstanding team members for their exceptional performance and dedication. 🌟 𝗖𝗼𝗻𝗴𝗿𝗮𝘁𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 Michael, our 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗼𝗻𝘁𝗵, and Nada, our 𝗛𝗲𝗿𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗤𝘂𝗮𝗿𝘁𝗲𝗿! Your hard work and passion for delivering excellence inspire us all. 𝗔 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝘀𝗵𝗼𝘂𝘁𝗼𝘂𝘁 also goes to our incredible nominees: Ann and Ahmed Your contributions have made a significant impact, and we are proud to have you on our team. 👏 Let’s continue to aim high and support each other in driving innovation and success! 💪 #TeamTactful #EmployeeRecognition #TactfulAI #PX

𝙀𝙢𝙥𝙤𝙬𝙚𝙧𝙚𝙙 𝙨𝙪𝙥𝙚𝙧𝙫𝙞𝙨𝙤𝙧𝙨 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙠𝙚𝙮 𝙩𝙤 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨. 𝙒𝙞𝙩𝙝 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤𝙤𝙡𝙨, 𝙩𝙝𝙚𝙮 𝙘𝙖𝙣 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩𝙡𝙮 𝙢𝙖𝙣𝙖𝙜𝙚 𝙩𝙚𝙖𝙢𝙨, 𝙚𝙣𝙨𝙪𝙧𝙚 𝙦𝙪𝙖𝙡𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙧𝙚𝙨𝙥𝙤𝙣𝙙 𝙦𝙪𝙞𝙘𝙠𝙡𝙮 𝙩𝙤 𝙙𝙮𝙣𝙖𝙢𝙞𝙘 𝙨𝙞𝙩𝙪𝙖𝙩𝙞𝙤𝙣𝙨. 𝙃𝙚𝙧𝙚’𝙨 𝙝𝙤𝙬: ✅ 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Monitor ongoing interactions across channels, giving you a clear overview of agent performance and customer needs. ✅ 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗿𝗲𝗮𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Quickly allocate tasks or reassign conversations to the right agents or teams, ensuring no customer is left waiting. ✅ 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀: Organize workgroups, monitor handover states, and access conversations with a single click, all from one intuitive dashboard. ✅ 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Access insights to optimize team productivity and service quality. Supervisors shouldn’t just manage; they should lead. Tactful provides them the tools to do just that, ensuring every customer interaction is handled carefully and efficiently. #CustomerService #ContactCentre #AI #CustomerExperience