Aucera

As the holiday season brings its magic and cheer, we take a moment to celebrate the collaboration and dedication that drive our success. To our exceptional employees, clients, and partners—you are the reason this year has been so extraordinary. May your holidays be filled with joy, warmth, and well-deserved celebration. Here’s to a wonderful season and an even brighter year ahead! 🎁✨

As the year winds down, December brings an abundance of anniversaries at Aucera! 🎁 We're thrilled to honor the work milestones of so many incredible team members who continue to make our company thrive, including a remarkable 47-year tenure! Your commitment and contributions are what make Aucera truly special. Thank you for the passion and dedication you bring every day. Here's to celebrating milestones, fostering a culture of excellence, and building an even brighter future together! 💙 🧡 🔗 Looking to join a team where growth, impact, and a strong culture are at the forefront? Visit our career page to learn more! https://hubs.la/Q02XKn7Q0 #TeamAucera #EmployeeAppreciation #CompanyCulture #CareerGrowth #CX #ВРO #EmployeeExperience #EX #CustomerExperience #CallCenterCareers

Matthew Tillquist’s reflection resonates deeply with themes we value at Aucera. Just as Alimentari thrived on its team’s shared commitment, collaboration, and unwavering support, we see the same in the contact center environment. Success isn’t just about having the right tools or processes; it’s about creating a culture where everyone steps up, supports one another, and takes pride in the collective mission. Like Matt’s team, our teams know that great service happens when trust and camaraderie are at the heart of every interaction. It's this mindset that drives exceptional outcomes for our clients and their customers. #ContactCenterCulture #CustomerExperience #CX #CallCenterLeadership #CustomerFirst #CXInnovation #AgentExcellence #ServiceDriven #CXBPO

Employee Spotlight Greg Anderson: 8 Years of Guiding Growth & Learning! ✨ His advice to new employees? "Don’t hurry. Time isn’t moving as fast as it feels. Observe, learn, and apply." ✨   For the past eight years, Greg Anderson has been a key player in helping others grow and succeed. His thoughtful approach to his work, particularly in finding ways to connect with different learning styles, sets him apart. “The most common challenge I face is demonstrating learning in ways that resonate with everyone, without distracting from other styles,” Greg shares. His dedication to meeting these needs reflects his ability to see opportunities where others might only see obstacles.   Greg’s perspective on priorities is equally insightful. “I always start by asking who, what, when, where, why, and how,” he explains. “The agents’ needs come first, and everything I structure is about making an impact.” His adaptability and flexibility allow him to bridge gaps across different roles and programs, making him an invaluable resource to his team.   What does Greg enjoy most about his role? “Being part of someone establishing a career for themselves,” he says. “We offer opportunities in so many industries, and there’s nothing more gratifying than seeing someone find success. Every day, I get to witness people achieve great things.”   On staying grounded during tough days, Greg focuses on perspective: “I remind myself that emotions are mine, I control them, and my job is to help others reach their goals. That mindset keeps me centered.”   Greg’s thoughtful approach and passion for empowering others inspire everyone around him. Join us in celebrating his 8 years of dedication, insight, and impact! 🔗 Looking to join a team where growth, impact, and a strong culture are at the forefront? Visit our career page to learn more! https://hubs.la/Q02X9QZ-0 #EmployeeSpotlight #EmployeeCentric #CallCenterCulture #LeadershipDevelopment #CustomerExperience #CXLeadership #CXBPO #CX #EX #EmployeeExperience #CallCenterLeaders #Outsourcing #BPO

Cloudlinx, Aucera and Laivly want to thank everyone for coming out to Haven Rooftop for the CX Meet-Up! We had such an amazing time with our colleagues and friends in #NYC! 🗽 Kevin C. Sheehan Frank Wassenbergh Michael G. Mark Cerrachio Kate Nelson Brianna (Rickert) Luppino Emily Gallo Edward Whelan Christopher Fonte Devon Helber, MBA Sandy Ko Fonseca Dr. Hui Curtis Sabrina Labonte Norine Toomey Ebrahim Hyder Julian Kochummen Bob Herzich Jesse Greenberg Casey Kostecka David Sheridan Lisa Oswald Brian Schiff Emma Sossamon James Cammareri #CX #AI #XR #VR #AR #CC #CCaaS #CustomerService #CustomerSuccess #ClientSuccess #ClientService #CallCenter #ContactCenter #Tech #technology #growth #development #businessdevelopment #service #advisor #events #newyorkcity #ny #events

One more day to register! End-Users Only, Register Here🔗- https://lnkd.in/eBSmRyhh The #CXMeetupSeries is wrapping up 2024 in NYC! ✨ Join us from 6:00pm-8:00pm on December 4th @ Haven Rooftop for a casual evening of networking and making new friends with fellow #CX professionals. This event is FREE, and you can expect a fun evening focused on connecting with peers, without the sales pitches or presentations! Please RSVP on the event page so reservations can be kept up to date. Aucera, Cloudlinx & Laivly are excited to see you! #CallCenterNetworking #CXBPO #CustomerExperience #CXWorld #ProfessionalNetworking #CXIndustry #CXLeaders #CallCenterSolutions #ContactCenter #CustomerSupport

As Thanksgiving approaches, we are reminded of the gratitude we have for our dedicated employees, incredible clients, and valued partners. Your hard work, trust, and collaboration drive everything we do. Thank you for being part of our journey—we're truly thankful for you all! 🦃🍂 #Gratitude #Thanksgiving2024 #Teamwork #Thankful #HappyThanksgiving

We are honored to be named a finalist for the 2024 Engage Awards in the Employee Engagement for Customer Service category! 🎉 This recognition reflects our team's unwavering commitment to creating a positive, engaging work environment where collaboration, enthusiasm, and dedication translate directly into exceptional customer experiences. Congratulations to our fellow finalists 🌟 Ethos Farm and 🌟 First Investment Bank, as well as all other finalists selected in other categories! #EmployeeEngagement #CustomerService #CS #CX #CustomerServiceAwards #CXBPO #GlobalSolutions #CustomerExperience

The #CXMeetupSeries is wrapping up 2024 with one more meetup! ✨ Join us from 6:00pm-8:00pm on December 4th @ Haven Rooftop for a casual evening of networking and making new friends with fellow #CX professionals. This event is FREE, and you can expect a fun evening focused on connecting with peers, without the sales pitches or presentations! End-Users Only, Register Here🔗- https://lnkd.in/eBSmRyhh Please RSVP on the event page so reservations can be kept up to date. Aucera, Cloudlinx & Laivly are excited to see you! #CallCenterNetworking #CXBPO #CustomerExperience #CXWorld #ProfessionalNetworking #CXIndustry #CXLeaders #CallCenterSolutions #ContactCenter #CustomerSupport

Aucera is thrilled to co-sponsor this year's final #CXMeetupSeries alongside Cloudlinx and Laivly! Meet us at Haven Rooftop in NYC, just steps away from Times Square - enjoy the beauty of the holidays in the Big Apple 🍎 and make some new industry connections before the year comes to a close! More details and RSVP in the event page below! We hope to see you there 🔗 https://lnkd.in/gYHB7yzG #CallCenterNetworking #CXBPO #CustomerExperience #CXWorld #ProfessionalNetworking #CXIndustry #IndustryLeaders #CallCenterSolutions #ContactCenter #CXInnovation #CustomerSupport