CHURN FM

This week on the show we have Tim Schumacher, Co-founder of saas.group and previous CEO and Co-founder of Sedo.com. In this episode Tim shared how you can prepare your SaaS business for an acquisition. Here's what you'll gain from this episode: ✅ How to prepare your SaaS business for acquisition 📊 The key metrics and valuation factors that matter most ⚙️ Common pitfalls and red flags to avoid during the sale process 🌟 Insights into post-acquisition integration and growth strategies 💡 How SaaS Group identifies and evaluates acquisition opportunities Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Elliott Poppel, founder and CEO of General Collaboration. Here's what you'll gain from this episode: ✅ How to define activation milestones that drive early retention success ✏️ The challenge of prompting integrations into a seamless user experience ⚙️ Lessons on balancing user acquisition, retention, and growth as a founder 🚀 Why distribution and positioning are critical for scaling SaaS products 🧩 Overcoming onboarding hurdles in complex B2B SaaS products Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Elias Torres, founder and CEO of Agency AI. In this episode, Elias shared his journey from building and selling Drift for $1.2 billion to launching Agency, with the goal of redefining Customer Success with AI. Here's what you'll gain from this episode: ✅ Discover why Elias shifted from building acquisition-focused startups to tackling retention next. 🤖 Learn how AI is transforming customer success with smarter, scalable solutions. ⚙️ Understand the potential of a "customer brain" for unified insights and engagement. 📈 Explore the shift to outcome-based pricing models and their impact on retention. 💡 Hear Elias’ vision of building a $10 billion company with a lean, AI-powered team Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Crystal Widjaja, Executive-in-Residence at Reforge, and angel investor and advisor to several startups. In this episode, Crystal dives deep into activating growth through data-driven insights and the importance of retention funnels. Here's what you'll gain from this episode: 🚀 Learn how to design impactful onboarding experiences to drive user activation. 🔍 Discover how segmentation unlocks exponential growth by targeting the right users. 📉 Avoid common data pitfalls with actionable tips for meaningful tracking. 🔄 Explore strategies to create engagement loops that amplify retention. 🎯 Hear about the untapped opportunity to re-engage canceled subscribers effectively. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Krishna Raj Raja, CEO and Founder of SupportLogic. In this episode, Krishna shared how you can transform your support team into a growth engine. Here's what you'll gain from this episode: ✅ Discover how support can become a proactive growth driver, not just a cost center. 🧠 See how SupportLogic uses AI to predict customer needs, detect churn signals, and cut down escalations by up to 80%. ⚙️ Learn strategies for aligning support with product teams to improve customer satisfaction and retention. 📈 Understand the critical role of support in ensuring success for product-led growth companies. 🛠 Customer Success Without CS Teams? Hear how companies like Snowflake redefine customer success as a company-wide responsibility. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Ruslan Nazarenko, Head of Growth at Scale AI. In this episode, Ruslan shared insights on boosting marketplace retention through strategic engagement and quality management. Here's what you'll gain from this episode: ✅ Retention in Marketplace Models: How Scale AI keeps gig workers engaged and productive 🔄 Reactivating Dormant Users: Ruslan’s approach to identifying and re-engaging inactive workers ⚙️ Balancing Quality and Engagement: Managing high standards without sacrificing user experience 💡 Customizing Growth Efforts: The role of iteration and personalization in tackling unique marketplace challenges 🚀 The Power of Culture: Building a resilient, motivated team through ambitious goals and accountability Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Gaurav Vohra, Head of Product Growth and founding team member at Superhuman. In this episode, Gaurav shared share how they shifted from a solo to a team-focused product strategy, enabling Superhuman to break through their growth ceiling. Here's what you'll gain from this episode: ✅ How Superhuman scaled from individual users to team adoption 🌐 The strategic transition from a solo to multiplayer mode ⚙️ Key product changes to support collaboration and growth 🚀 Balancing quality and growth: insights from Superhuman’s journey 💡 Gaurav’s approach to navigating internal alignment for team-focused growth Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Evgenia Mkrtychian, Director of Customer Success and Corporate Communication Strategy at LoyaltyPlant. In this episode, Evgenia shares how to simplify Customer Success to retain loyal customers at scale. Here's what you'll gain from this episode: ✅ Practical strategies for scaling customer success and engagement 📈 Insights into LoyaltyPlant’s impressive 30% revenue growth and key process improvements 🎮 How gamification boosts customer loyalty and retention 📚 Insights from Evgenia’s new book, "Customer Success Playbook: Your Practical Guide to Winning Customer Loyalty in B2B SaaS" 🧠 The importance of simplicity, quick decision-making, and critical thinking in CS Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Adam Fishman, interim SVP of New Products at Mozilla and host of the Startup Dad Pod. In this episode, Adam dives into the concept of controllable vs. seemingly uncontrollable churn, sharing strategies he used at Patreon and Imperfect Foods to effectively manage churn. Here's what you'll gain from this episode: 🔍 Controllable vs. Seemingly Uncontrollable Churn: How to identify which churn factors are within your control and which only appear out of reach. 🚀 Patreon’s Retention Playbook: Adam discusses how to manage creator and fan retention, focusing on taming seemingly uncontrollable churn. ⚖️ Managing Logistics and Expectations: Insights from Imperfect Foods on how to turn logistical challenges into retention opportunities. 🧠 Customer Psychology: Learn the psychological levers you can pull to retain customers longer, even when churn seems out of your control. 🤝 Building Trust Early: Why the first steps in onboarding can help manage seemingly uncontrollable churn early in the customer journey. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS, and host of the Women in Customer Success podcast. In this episode, Marija shares how you can turn seemingly unrelated skills from past experiences into customer success strengths to land your next role. Here's what you'll gain from this episode: 🎵 How Marija transitioned from a professional musician to customer success leadership 🎯 The seemingly unrelated skills that became her superpowers in business 🔄 Key strategies for recognizing transferable skills when making career transitions 📊 Why portfolio careers are on the rise and how Marija is balancing consulting, coaching, and personal projects Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!