CHURN FM’s Post

This week on the show we have Elias Torres, founder and CEO of Agency AI. In this episode, Elias shared his journey from building and selling Drift for $1.2 billion to launching Agency, with the goal of redefining Customer Success with AI. Here's what you'll gain from this episode: ✅ Discover why Elias shifted from building acquisition-focused startups to tackling retention next. 🤖 Learn how AI is transforming customer success with smarter, scalable solutions. ⚙️ Understand the potential of a "customer brain" for unified insights and engagement. 📈 Explore the shift to outcome-based pricing models and their impact on retention. 💡 Hear Elias’ vision of building a $10 billion company with a lean, AI-powered team Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

  • Image to promote the latest episode of Churn FM with profile pictures of guest Elias Torres and show host Andrew Michael. There is a title in the center of the image with the logos of Churn FM and Agency. The title of the episode is “Redefining Customer Success in the Age of AI”.

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