Amanda Brush’s Post

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Certified Customer Success Manager | Expertise in managing customer marketing programs | Knowledgeable about change management principles | Superior Salesforce skills | Metrics-obsessed

On this Thanksgiving eve eve I considered writing a cheesy post about how thankful I am for my customers. 🧀 So I did. 😊 The customers in my portfolio are doing incredible work, and I am beyond fortunate that they view me as a partner rather than just a vendor. I AM thankful for them! 😍 But appreciating good customers is easy. Every decent CSM can do that. Great CSMs are grateful for their customers' problems. 🤔 The business challenges and the technical obstacles.  The floundering programs that struggle to see a viable path to success. Lagging user adoption.  Troubleshooting bugs and crafting workarounds. Customer problems are a gift. They are a chance to draw upon experience, think creatively, and implement solutions that make life better for the customer. As Albert Einstein famously said, "In the middle of every difficulty lies opportunity." In Customer Success, difficulties provide us with the opportunity to impress and delight our customers. 🌻 To all my customers, I am grateful for you AND your problems! 💝 Happy Thanksgiving! 🦃 🏈 🍂 🥧

Sonya Whelan

Account Director at Point of Reference

1mo

Well said! I'm grateful for you Amanda Brush Always inspiring!

Allison Hughes

Salesforce Alliance Leader and Customer Marketing Manager @ Point of Reference, a customer marketing ISV solution for Salesforce clients.

1mo

Love this, Amanda Brush! Thanks for sharing. Our customers are lucky to have YOU, as well.

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