Analytics and feedback can guide key decisions before launching new initiatives. This case study shows how one credit union used member insights to inform their ITM rollout, ensuring success from the start.
Feedback, surveys and analytics can be proactive and used before your organization takes on a new initiative. This case study highlights a credit union that was about to implement Interactive Teller Machines (ITMs) as a new way of conducting day-to-day transactions. But feedback and insights can be really useful ahead of any business initiative that impacts your members. Check it out: https://lnkd.in/eUi2zjYy
